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6. MAINTENANCE
6.8 Repair Instructions
Before returning a unit to Alpha Technologies for repair, a Return
Material Authorization (RMA) should first be obtained from Alpha's Customer
Service Department. The RMA number should be clearly marked on the unit's
original shipping container. If the original container is no longer available, the
UPS should be packed with at least 3 inches of shock-absorbent material.
Note: Do not use popcorn-type packing material. Returns should be prepaid
and insured (COD and freight collect can not be accepted).
ALPHA TECHNOLOGIES DOES NOT ASSUME RESPONSIBILITY FOR
DAMAGE CAUSED BY THE IMPROPER PACKAGING OF RETURNED
UNITS.
6.9 Parts and Ordering Instructions
To order parts, contact the Alpha Technologies Customer Service
Department directly at:
United States
Canada
United Kingdom
Germany
Middle East
TO OBTAIN COMPLETE TECHNICAL SUPPORT
(7 DAYS / WEEK, 24 HOURS / DAY)
1 - 8 0 0 - 3 2 2 - 5 7 4 2
1 - 8 0 0 - 6 6 7 - 8 7 4 3
(360) 647-2360
(604) 430-1476
+44-1279-422110
+49-9122- 997303
+357-5-375675
CALL
(USA)
(Canada)
58
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Troubleshooting
