If the Bennett 3000 Series pump lift handle won't reset, check the following:

1. Handle Position – Ensure the handle is fully lowered before swiping the card and starting the transaction.
2. Handle Output Signal – Confirm the "Handle Output" signal is correctly wired to the Fleet System across a normally open dry contact relay on the pulse output board.
3. LED Indicator on Pulse Output Board – Check if the LED on the relay is lit when the handle is down. If it is lit but the handle is not lifted, power down the dispenser for 30 seconds (bypassing the battery), then restart and test again.
4. Pulse Output Board Issue – If the problem persists, the pulse output board may incorrectly detect the handle as raised. Power down the dispenser, bypass the battery, wait 30 seconds, restart, and test. If this does not resolve the issue, replace the pulse output board.
5. RAM Clear – If the dispenser is not responding to handle switch activation, performing a RAM Clear may help resolve inconsistencies.

These steps should help diagnose and fix the issue with the lift handle not resetting.

This answer is automatically generated

Summary of Contents for Bennett 3000 Series

Page 1 For new books visit our web page at: http://www.bennettpump.com 107933 Rev E 03/01/11 Bennett 1218 E. Pontaluna Road, Spring Lake, MI 49456 USA 800-235-7618 ~ Outside USA 231-798-1310 sales@bennettpump.com ~ www.bennettpump.com...
Page 2: Table Of Contents
Examine the shipment immediately upon arrival to make certain there has been no damage or loss in transit. Bennett Pump Company, as shipper, is not liable for the hazards of transportation. Please make damage claims directly to the truck line.
Page 3: Safety
Warranty work may only performed Bennett certified CAUTION: Do not drill holes in fuel technicians. dispensers. Holes can cause failure of the electronic equipment. The warranty will become WARNING: To prevent electric shock, keep void.
Page 4: Introduction
Introduction All of the dispensers shown in this book can be operated in the “Stand Alone” mode (no control console), or with a control console utilizing Bennett Protocol or the 515 interface box in conjunction with party POS system. Product Specifications...
Page 5 Precision Bennett SB100 Meter, 4-piston, • Back lit LCD displays positive displacement design • • Satellite Outlet Connection (except Quad) Type 75 or type 75-HD Bennett sliding vane • Self-contained (suction) models: single, pumping unit with integral vortex air 1-product twin, or 2-product twin eliminator •...
Page 6 Commercial/Industrial Volume Display or Retail, Money & Volume Display Standard Features Computer (cont’d) • • Simple electronic computer Current loop Bennett fuel protocol interface • for Retail Versions only Stand-alone or Interfaced to Control Device • • Field wiring goes directly to terminal strip on Retail Version: RS485 interface or current Computer (for new installations pull 72”...
Page 7 Little Squirt 3000 Electronic Dispensers Specification Sheet Commercial/Industrial Volume Display or Retail, Money & Volume Display Standard Features Computer (cont’d) • • Simple electronic computer Simple 2-command protocol via RS485 • interface to fleet management systems Stand-alone or Interfaced to Control Device supplies pump status, pulses, volume sale •...
Page 8: Determining The Model Number
Determining the Model Number Determine the model number of the dispenser from the serial plate located on the dispenser. Utilizing the chart below determine the features of the dispenser to be installed. Understanding the features of the dispenser to be installed will be helpful in understanding the proper installation of the dispenser. How a Model for the 3700 Series Dispensers is Made Up.
Page 9 Fields 26 through 37—Graphics / Country / Language / Suffix Number. Assigned at factory during entry of the order. These, if used, supercede the Lower Door Graphics selection. [Do not enter data into these field. Reserved for use by Bennett Order En-...
Page 10: The Pump Control Devices
Pump Control Devices The Manager’s Keypad. The manager’s keypad allows the dispenser to be programmed. When the keypad is plugged into the J3 connector on the CPU board and the “Cancel” and “Enter” button are pressed simultaneously for 3 seconds the dispenser enters the attendant mode (sometimes referred to as “manager’s mode”...
Page 11 The key locks for the electronic door are located on either outside top edge of the door. The Key locks for the lower door of the 3000 Series are located on the left side (top and bottom) of the lower door panel. A key is shipped with each dispenser.
Page 12: How To Operate The Dispenser
How to Operate the Dispenser The explanations given in the menus listed in this section are intended for use by the operator, manager or service technician. How to Dispense Fuel - See Figure 1. To dispense fuel, follow this procedure: 1.
Page 13: How To Read Electronics Totals
How to Read Electronic Totals Menu Code 1 This menu code allows the manager to read the electronic non- resettable hose totals that accumulate in the dispenser for money, vol- ume, number of sales, and number of price changes. To read the electronics totals for the hose position, follow this procedure: Fig.
Page 14: How To Read The Last Sale During A Power Failure
How to Read the Last Sale During a Power Failure If an A.C. power failure occurs, the dispenser will display the last sale in progress at the time of the failure. This display will alternate with the “Power Fail Message” (PPPPPP). This will continue for 15 minutes after the dispenser has lost power.
Page 15: General Programming Instructions
General Programming Instructions Make sure the dispenser power is on and the pump handle is in the off position prior to entering the Manager (programming) mode. The dispenser has a variety of Menu Codes that are accessed by using the manager’s keypad. Menu Codes 0 and 1 are accessed by the attendant or the manager to read diagnostic error codes or totals.
Page 16: Default Settings
Default Settings The software program for each new dispenser shipped from the factory is preprogrammed with default settings in some of the Menu Codes. Some menu codes must be changed immediately to make the dispenser operational in your situation. See Initial Setup Sequence below. For your convenience, the default listings are noted below: Menu Code Description...
Page 17: How To Program Using The Local Preset
Default Settings The 3000 Series electronic dispenser can be ordered with the Local Preset option. The Local Preset is used in countries where there is an attendant at the pump to dispense fuel for the customer. The attendant can select “volume” (gallons or liters etc..) OR currency (dollars, pesos etc..) and preset the amount of fuel for the customer.
Page 18: How To Perform A Cold Start
How to Perform a Cold Start Menu Code 83 This menu code allows the manager or operator to reset the manager modes back to the default values. Refer to the beginning of this section to see the default settings and to see the suggested set-up sequence. A cold start also clears some error counting logs.
Page 19: How To Program Mechanical Pulse Output
How to Program Mechanical Pulse Output There is no menu code for pulse output on the 3000 series dispenser. Instead, a Pulse Output board is used that allows the dispenser to be connected to a Fleet System like a mechanical dispenser. The dispenser will generate pulse and handle signals to the Fleet System.
Page 20: Setting The Jumpers On The Pulse Output Board
Setting the Jumpers on the Pulse Output Board The Pulse Output board is ordered as an option with the Electronic 3000 series. This board is where the field wires connect the 3rd party Fleet System to the Pulse Output functions of the dispenser. This board also has jumpers that need to be set to determine the Pulse Rate and the Pulse Width.
Page 21: Mechanically Calibrate The Sb-100 Meter
How to Mechanically Calibrate the SB-100 Meter (M-Cal Option) The Bennett SB-100 Meter is built to maintain accurate measurement under normal operating conditions. The meter is a positive displacement device with rods and pistons, which require a break in period.
Page 22: Electronically Calibrate The Sb-100 And Fpp Meters
Fig. 6 - Local Preset (left) has an overlay that covers the same Manager Fig. 5 - This is where you Keypad (Right) on a standard retail 3000 series dispenser. This shows enter the error as measured the locations of all the buttons.
Page 23 If you continue to get this error, contact test can sample error as a Bennett Technical Support. Otherwise, when you press “Enter”, you percentage, but, most people should see a message “Cal On”. See Fig. 2.
Page 24: Service Instructions
Service Instructions 107933 Rev E 03/01/11...
Page 25: Safety
Safety DANGER - Failure to observe the proper safety precautions associated with this equipment could result in damaged or destroyed property, serious personal injury or death. WARNING - All power must be removed from the dispenser when servicing. Remove power by turning off the appropriate circuit breaker.
Page 26: System Block Diagram
System Block Diagram Auxiliary Display CPU / Display / Power Supply Programming Keypad OR Local Preset Satellite Board Handles Intrinsically Safe Barrier Circuit Pulsers stage valve Console Main Service Panel Power Neutral Pulse Output Board (Optional) Sub Pump Relay Authorization H a n d l e Volume Signal...
Page 27: System Operation - Overview
System Operation - Overview Basic System Theory of Operation - Please refer to the figure on the previous page 110 volts A.C. OR 230 Volts A.C. single phase from the main service panel connects to the main power connector on TS2 of the CPU/Display/Power Supply Board (from this point on to be referred to as the CPU board).
Page 28 1024 pulses per gallon. These pulsers are physically mounted to the output shaft of the Bennett SB-100 meter. As fuel flows through the meter, the output shaft rotates and turns the pulser. Approximately 8 rotations of the meter represents 1 gallon of fuel. The pulser is an optically coupled device and outputs 2 separate phases of square wave pulses through a ribbon cable connection, where it connects through the “flame deck”...
Page 29 System Operation - Overview High Flow Meter and Pulser - The high flow meter / pulser are contained in a single unit. You cannot replace one without the other. They are contained in a single housing. This meter is referred to as the “High Flow”...
Page 30 System Operation - Overview Auxiliary Display Board - The dispenser may or may not have an auxiliary display on the opposite side from the CPU side. The auxiliary display is normally only used on dispensers with side mounted nozzle boots so that a product can be pumped from either side of the dispenser using the same hose. The auxiliary display plugs into the CPU, is mounted on the opposite side of the dispenser and simply repeats (indicates) the same information that the CPU displays.
Page 31: Turning The Power On To The Dispenser
Turning Power “On” to the Dispenser The dispenser power must be turned on from the breaker panel. Locate the breaker panel that serves the dispenser that you want to turn on. Move the breaker to the “On” position. You should see the display displaying the last sale on each CPU and auxiliary display.
Page 32: Normal Fueling Transaction
Normal Fueling Transaction (This example shows a “volume only” dispenser). 1. The dispenser power is on and the nozzle is hung up. It is “idle”. See Figure 1. 2. The customer removes the nozzle and lifts the lever. See Figure 2. 3.
Page 33: Cpu Board
210 Electronics - CPU Board Fig. 1 - Dual CPU’s on upper door Dual Product Dispenser Jumpers in this area need to be checked/set if communicating with a console. See note below Main CPU board - The CPU board is mounted to the upper electronic door. There is one CPU per hose. The dispenser can have 1, 2 or up to 4 total hoses.
Page 34: Power
210 Electronics - CPU Board CPU - Theory of operation The CPU board also acts as the display board and the power supply. It is mounted to the upper electronics door. There may be 1, 2 or 4 CPU’s in the dispenser depending on whether it has 1, 2 or 4 hoses. See Figure 1.
Page 35: Ram Clear Procedure
210 Electronics - CPU Board Fig. 1 - CPU Backside Fig. 2 - CPU Front Side RAM Clear Procedure - Sometimes it may be necessary to clear the “RAM” (Random Access Memory) of the CPU board. The RAM clear procedure on the CPU is through software. Mode 83 is used to clear the memory.
Page 36 4. Dispenser not responding to a handle switch activation These are just a few examples. A RAM Clear is not covered under the Bennett warranty policy. Do not plan a trip to a station just to perform a RAM clear. This will not be covered under warranty without express approval by Bennett technical Support.
Page 37: Layout Of The Cpu (Rear View)
210 Electronics - CPU Board S1 - E-cal switch. Normally sealed with W&M seal. Switch must be moved to the “On” position to “set” the electronic calibration value. S5 - Battery Override switch J1 -Auxiliary U6 - Display System connection Software J3 - Manager...
Page 38: Layout Of The Cpu (Front View)
210 Electronics - CPU Board Main Display - Money / Volume - Not Field replaceable Electro- Mechanical totalizer Price Display - Not field replaceable. Front View 107933 Rev E 03/01/11...
Page 39: Connecting The Manager Keypad
210 Electronics J3 - Manager Keypad The Manager Keypad is used to program the 3000 series retail dispenser. If the dispenser has the local preset, you use the local preset to program the dispenser. This keypad is shipped with each dispenser.
Page 40: System Software
To get a listing of software versions and / or revisions, please contact Bennett Technical Support at 1-800-423-6638. J3 - Intrinsically Safe Barrier Circuit - The intrinsically safe barrier (ISB) circuit connects the CPU to the Handle and Pulser circuits that are located in the lower half of the dispenser.
Page 41: Connecting To The Console
RS485 uses 3 wire (+), (-), and (com). Dispenser RS485 communication is for consoles that write the simple Bennett 485 command set. There would be no interface box necessary and mode 21 at the dispenser would be set for RS485. RS485 communications is also used when you have a Pulse Output Board connected to the CPU.
Page 42: Connecting To The Pulse Output Board
210 Electronics - Pulse Output Board (Optional) Fig.2 - Pulse Output Board Fig. 1 - Pulse Output Board mounted on top of Barrier Circuit. Pulse Output Board (Optional) - This board connects to the CPU on connector J8 of the CPU. The pulse output board is used to communicate with the third party Fleet System.
Page 43: Block Diagram
Pulse Output Board (Optional) Mode 21 set to RS485 and Mode 22 Mode 21 set to RS485 and Mode 22 Pulse Output Block Diagram - set to address 1 set to address 2 Up to two CPU’s can connect to one Pulse CPU 1 CPU 2 Output board.
Page 44: Setting The Jumpers On The Pulse Output Board
Setting the Jumpers on the Pulse Output Board The Pulse Output board is ordered as an option with the 3000 series. This board is where the field wires connect the 3rd party Fleet System to the Pulse Output functions of the dispenser. This board also has jumpers that need to be set to determine the Pulse Rate and the Pulse Width.
Page 45: Handle Switch To Fleet System Signal
Pulse Output Board (Optional) Mode 21 set to RS485 and Mode 22 Mode 21 set to RS485 and Mode 22 Handle Switch Signal - The handle signal to set to address 1 set to address 2 the Fleet System comes from terminal strip TS2.
Page 46 This test should be run if the Fleet System is not receiving the handle signal. If this test passes but the Fleet System does not signal “in use”, contact either Bennett Technical Support or the Fleet System manufacturer for assistance.
Page 47 Pulse Output Board (Optional) Mode 21 set to RS485 and Mode 22 Mode 21 set to RS485 and Mode 22 Pulse output test circuit - The pulse output set to address 1 set to address 2 board has a test circuit to see if it is working properly.
Page 48: Authorization Signal From The Fleet System
Pulse Output Board (Optional) Authorization Signal - For the dispenser to reset and begin a sale, it must receive “authorization” from the Fleet System. This CPU 1 CPU 2 authorization signal comes from the Fleet Product 1 Product 2 System in the form of 120 volts A.C. signal. This authorization signal is sent after the card user has used his card on the Fleet System, entered the required information...
Page 49 Testing the Authorization Circuit A simple voltage measurement can be used to test for the presence or absence of the authorization signal. Also, the LED D3 (side 1) OR D6 (side 2) can tell you if the channel has received the signal. To run the voltage test: Step 1 - On TS3 of the Pulse Output board, on the channel (side 1 or side 2) that you want to test, use your multi-meter, set it for the AC...
Page 50: Motor Control
210 Retail Electronics Motor Control - The motor control connection on the CPU is TS2, the same connector where power comes in to the dispenser. See Figure 1. This connection is used to control either the submerged pump motor or the suction pump motor depending on which model dispenser was ordered.
Page 51: Cross Phasing - Diagram
210 Retail Electronics Cross Phasing - The term “Cross Phasing” refers to a situation where an improper wiring practice results in damage or potential damage to the dispenser electronics. It occurs when two or more remote (submerged pump) dispensers are being fed by two different voltage phases of power. See Figure 1. Dispenser 1 Relay POP !
Page 52: Testing For Cross-Phasing
210 Retail Electronics How to Check for Cross Phasing - If you go to the main power panel that serves the dispensers you should see each dispenser being fed by it’s own breaker (or maybe two dispensers on one breaker). In any case, to tell if the dispensers are on the same phase you will need your voltmeter and access to the power panel.
Page 53: Master / Satellite Truck Stop Applications
210 Retail Electronics Master / Satellite Truck Stop Applications - The 3000 series can accommodate truck stop applications where you have a “Master” dispenser along with “Satellite” dispensers. Truck stops use this to fill up tanks on both sides of the vehicle (see Figure 2).
Page 54: Master / Satellite Valve Control
210 Retail Electronics 2 Stage Valve - The two stage valve connects to J4 on the CPU board OR, if this is a Master / Satellite system, to the satellite board J2 connector. See Figures 1 and 2. Main Valve Control- Black Pin 1 Dribble Valve Control - Yellow Pin 2 +24 vdc power - Red Pin 3 Main...
Page 55: Satellite Board
210 Retail Electronics Fig. 2 - Satellite board in Master connects to Fig. 1 - Electronic head area in a satellite is the valve and handle in satellite. place to make field wiring connections to connect the handle and the valve wires to the Satellite board in the Master.
Page 56: Jumper On The Satellite Board
210 Retail Electronics Satellite board jumper JP1 - On the satellite board, there is a jumper JP1. This jumper is used to select simultaneous OR exclusive fueling for truck stop applications. Select “Simultaneous” if you want the trucks to be able to fuel both sides of the vehicle (Master AND Satellite hoses running at the same time) or “Exclusive”...
Page 57: Auxiliary Display
210 Retail Electronics - Auxiliary Display Fig. 1 - An auxiliary display board may come with the dispenser. The aux display is on the left in this photo and the CPU is on the right. Auxiliary Display - On certain models of two sided dispensers, the display/ CPU board mounted on the upper doors may not be a CPU board.
Page 58: Backlighting
210 Retail Electronics Fig. 2 - Auxiliary Display with backlight Fig. 1 - Auxiliary Display - Retail Backlighting - All displays have backlighting. A separate backlight board mounts to the back of the display and is separated by a diffuser panel. This backlight board consists of a series of LEDs that run off of +24 volts DC.
Page 59: Dual Phase Pulser
Meter Dual Phase Pulser Theory of Operation - Dual Phase Pulsers - The 3000 series pulsers are dual phase electronics pulsers that pulse at a rate of 1024 pulses per gallon. The “Dual Phase” design is to prevent tampering. These pulsers are physically mounted to the output shaft of the meter. The new design also uses a dust cover to keep dirt and such off of the pulser.
Page 60 210 Retail Electronics The pulser information is carried on a ribbon cable that connects the pulser to the barrier circuit. This ribbon cable connects from connector J2 of the Barrier Board, runs through a potted conduit between the upper portion (electronics area - high voltage) section of the dispenser to the lower portion (hydraulics area - low voltage) section of the dispenser.
Page 61: Handle Switch
210 Retail Electronics - Handle Switch Handle Switch Circuit - Original style handle board shown here. Jumper must be set Handle Switch Circuit Board across jumper JP2. When set this way, the handle looks like a nor- mally “Open” switch and when the magnet pulls in the reed switch, it “closes”...
Page 62: Connecting The Handle Switch
Original Style Handle Board Jumper must be across JP2 Jumpers on JP1 are not Black wire to T2. used on the 3000 series dispenser. Red wire to T1 Reed Switch Current Style Handle Board - This newer style board utilizes barrel connectors and a solid state type magnetic switch rather than the original style board, which used a “shunt jumper”...
Page 63: Two Stage Valve
210 Retail Electronics - Two Stage Valve Two Stage Valve Control - The two stage valves that the 3000 series dispenser uses are +24 Volt dc valves (except for the 120 or 230 volt valves that are used in the Satellite unit of a Master / Satellite system).
Page 64 210 Retail Electronics - Two Stage Valve When the CPU wants to open the valve all the way it energizes the fast flow coil by doing the same thing with the fast flow coil using it’s associated FET. The difference is that when the fast flow opens there is enough differential hydraulic pressure across the diaphragm to cause it to push against the spring and allows full flow from inlet “A”...
Page 65 210 Retail Electronics - Two Stage Valve The two stage valves can be tested for proper voltage readings. There are two ways to do this. From wire to wire on the top of the valve where the valve harness connects to each valve and from wire to chassis.
Page 66: Testing A Valve
210 Retail Electronics Testing a valve - Obviously the best way to check a valve is to pump fuel and see if you are getting full flow. See figure 1. You can do this by pumping into a test bucket. Normal flow at a retail location is generally 10 - 12 gallons per minute in the United States.
Page 67: Verifone Card Reader Interface
VeriFone Card Reader Interface VeriFone Everest DCT (card reader system) - Components: • Card readers, VeriFone Interface Board (VIB) and receipt printer in the pump • MSM(Debit) or DUKPT(Debit) or Credit Only IC Box in the store • B/B Converter in the I/C box •...
Page 68 Connects to the IC box using RS485 communication and from the IC box to the Ruby using RS-232 communication Theory of Operation - Bennett 3000 series dispensers use the VeriFone Everest PLUS card reader at the dispenser to run credit and/ or debit cards without the customer having to come into the store.
Page 69 The Bennett IC Box - The Bennett IC box is strictly for the card reader Field Wiring connects to the communication link to the Ruby. This box is where all the card readers terminal strip on the deck of tie to a common point called a “fan out”...
Page 70 VeriFone Card Reader Interface The standard IC box or the DUKPT box only contains the To B/B converter fan out board. The fan out board is where all the communication channels from the dispensers tie in. This board has 8 sets of terminals for dispensers 1-8 (8 dispensers=16 card readers).
Page 71 VeriFone Card Reader Interface From the IC box to the Ruby - From the dispensers to the IC box is B/B Converter RS 485 communication which allows runs of up to 1000 feet. From the IC Box to the Ruby we must change communication protocol over to RS232 so that the Ruby can communicate with the card readers.
Page 72 The Gemstall program that you use to load the ruby generally defaults to com port 9 for the Dispenser Card Reader (DCR). Use the default and connect the cable to com port 9 on the Ruby from the Bennett IC Box.
Page 73 Power and Data Cable to the VIB- There is also a 9 pin male connector used to connect to a laptop which can be used to load the “Bennett Signature Files”. When the dispenser is in operation and the card reader system is installed, the card reader gets data and power on J1 of the VIB.
Page 74 VeriFone Card Reader Interface Normal Transactions: Cash Transactions - A cash transaction is a “post pay” where the customer drives up, pumps fuel and then pays inside the store. The customer presses the “pay inside” button. This signals the Ruby that the customer is requesting authorization to pump.
Page 75 VeriFone Card Reader Interface The dispenser turns on the submerged pump or self contained pump and the proper valve opens. If the nozzle is being squeezed the fuel begins to flow. The Ruby displays the fueling message represented by the little “Fuel Nozzle Drop”...
Page 76 VeriFone Card Reader Interface After hanging up the hose and the sale comes “due” on the Ruby, the sale amount on the display at the pump should match the amount shown on the Ruby. The end of the sale at the pump shows $20.00. At the Ruby, the total for that fueling point should also say $20.00.
Page 77 VeriFone Card Reader Interface Card Transactions - Credit Only - For a site that only accepts credit cards, the card readers that are put in the pumps are standard Everest Plus without encryption. The card readers were ordered for a specific network (i.e. Buypass, SPS etc.) The IC box is a standard box with only the fan out board and the B/B.
Page 78 VeriFone Card Reader Interface Credit Only (continued) After the card gets authorized from the network, the Ruby sends down a message to the card reader display that may say something like “Lift Lever and Select Grade” The customer removes the hose and lifts the lever (on a lift lever pump) At the end of the sale the nozzle is hung up which ends that sale.
Page 79 The card reader itself is also a little different from a standard credit card Number reader in that it has been specially “injected” (from Bennett) with the proper encryption code for this network. This will be covered later in this section.
Page 80 VeriFone Card Reader Interface Programming the card reader - For Credit Only Dispensers Make sure the dispenser is powered on and that the card reader display is on. It will probably say “out of service”. Service Tip! When programming the card readers at the site for the first time, it is likely that they all have the same address of “1”.
Page 81 VeriFone Card Reader Interface Programming the card reader - For DUKPT Debit Dispensers- Make sure the dispenser is powered on and that the card reader display is on. It will probably say “out of service”. Service Tip! When programming the card readers at the site for the first time, it is likely that they all have the same address of “1”.
Page 82 VeriFone Card Reader Interface Programming the card reader - For Master/Session Debit Dispensers- Make sure the dispenser is powered on and that the card reader display is on. It will probably say “out of service”. Service Tip! When programming the card readers at the site for the first time, it is likely that they all have the same address of “1”.
Page 83 VeriFone Card Reader Interface Programming the card reader (cont’d) - For Master/Session Debit Dispensers- Step 5 - Press the right arrow until it says “Poll” and press “Accept”. Here is where we have to give the card reader an address so that the Ruby knows which one it is talking to.
Page 84 Step 1 - Make sure you have the files you need on the laptop. Check Use the rs232 cable with the with Bennett Technical Support to see if the version of the “PAK” that null adapter for the com port...
Page 85 Bennett Fuel protocol and the Bennett Card Reader protocol) Select the “PAK” you want to load. . Step 6 - Select the fuel type protocol. Use Bennett for your fuel selection. Make sure it is on the correct port (usually defaults to com port 6).
Page 86 Loading the Ruby using Gemstall (Cont’d)- Step 7 - Select the Card Reader Protocol. Surprise! We use Dresser / Wayne protocol for the Everest Card Readers on the Bennett Horizon 2. The code was written to use Wayne, so for the Everest Card Readers use Dresser/Wayne not Bennett.
Page 87 VeriFone Card Reader Interface This table is for reference only. It is current as of the day this was written. Call Bennett Technical Support for updates. 1-800-423-6638. Table 1 Network Compatibility Guide Major Oil Network Type VeriFone Software Keypad File...
Page 88 Fuel Prices - You must have prices for the fuel to be able to run a sale on a Bennett pump. Either the prices can come down from the Ruby or can be set manually at the pump.
Page 89 Push to Start - Set to “No” if the pump has a lever that must be raised to begin fueling. This setting ensures that the correct instructions are being displayed ON THE DCR. All 3000 series dispensers have “lift to start” levers.
Page 90 “PAKS”. For example, BUYPAK does not have this setting. When you select “Outside Debit Enabled” the network only works with Master/Session. Technical Support - Whenever you call Bennett technical Support, make sure you have the following information available: 1)Version of Ruby Software - Found under Maintenance/Version.
Page 91 VeriFone Card Reader Interface These Tables describes how to set the “Idle Prompt” and the “Start Fueling Prompt” that appear on the DCT (Dispenser Card Terminal). The Yes/No options refer to the parameters set in DCR attributes. This was discussed earlier in this section. Idle Prompt Messages Table 2 Pay at...
Page 92 VeriFone Card Reader Interface Upgrading the Everest Card Reader Software in the Field - It is possible to update the card reader software in the field using a laptop computer and a special cable that plugs into the VeriFone Interface Board in the pump. This upgrade is required if: 1)Any of the card reader software levels do not match 2)To bring the card readers up to the latest level of software...
Page 93 VeriFone Card Reader Interface Step 4 - Locate the files in the folder where you moved them when you ordered kit. should batch file called “Download” (download.exe). This is the program that you run and it will run the download once we have prepared the card reader in the next step.
Page 94 Replacing Printer Paper on the Customer Receipt Printer - Only use printer paper made for the Seiko printer. This paper can be purchased from your local Bennett Distributor with Bennett Part Number # 106461 When the paper runs out or runs low, follow this procedure for replacing the paper: Lower the electronics door and locate the printer.
Page 95 Remove the old paper roll from the paper advance shoot and remove the roll from the spindle. Replacement Paper Type: Thermal paper Bennett paper part number 106461 Seiko part number SS060-080-RW Low moisture composition Only prints on one side Make sure you push the head release lever back to the normal position.
Page 96: Diagnostics
VeriFone Card Reader Interface The explanations given in the menus listed in this section are intended for use by the operator, manager or service technician. To enter Diagnostics or read totals, press and hold the CANCEL and ENTER buttons on the Manager Keypad at the same time until the displays read “Enter Code.00”, this takes 6 seconds.
Page 97 VeriFone Card Reader Interface Diagnostic Code 0 – Software Identification This test is used to display the software identification of this software. To enter this test, enter diagnostics and press the 0 button on the keypad and the ENTER button. d.00.0 Software I.D.
Page 98 VeriFone Card Reader Interface Error Fault Description Code Initialization - This display is loaded briefly at power up. If it remains for more than one second, it indicates that there is an unexpected error that is preventing the dispenser from completing initialization. Possibly micro failure.
Page 99 VeriFone Card Reader Interface Diagnostic Code 5 - Pump Handle Test To enter this test, enter diagnostics and press the 5 button on the keypad and the ENTER button. This test checks the status of the pump handles on the dispenser. The CPU reads the pump handle switch and writes the status of the handle on the display.
Page 100 VeriFone Card Reader Interface 6.4 - Unit Ch. The display in Figure 1 appears. The PPV display shows the dispenser is in Diagnostics Level 6.4. The number of times the dispenser was changed between gallons or liters since the system was reset (cold start through menu code 83) appears on the second line of the main display.
Page 101: Error Codes
Error Number Description Corrective Action Wrong Microprocessor in use, No EDRAM Defective Pulser Troubleshoot pulser circuit Reverse Pulser Call Bennett Technical Support Disconnected Pulser Check Pulser Circuitry Electronic Calibration Switch open Close the E-cal switch Calibration Error Call Bennett Technical Support...
Page 102: Troubleshooting
Only certified Bennett technicians should troubleshoot and service the 3000 series dispenser. Only certified technicians should work on this equipment during the warranty period. Only certified technicians will be helped by the Bennett Help Desk. For technical training information please contact the Technical Services Department at 1-800-423-6638.
Page 103 Troubleshooting Symptom Possible Cause Corrective Action No Display Breaker Turned Off Turn Breaker On Fuse Blown on CPU Test Fuse F1. If bad replace with good 3A slow blow. If good continue. Power Wire is broken or Measure voltage on input terminal TS2 pins 1 and 2. If no disconnected before it gets to the power, you have a wiring problem between the breaker pump.
Page 104 Troubleshooting Symptom Possible Cause Corrective Action No Fuel coming out of Hose hung up in wrong nozzle boot Some people see the external filter closest to the front of the hose (cont’d) dispenser on the low hose and think that that is the hose for that product.
Page 105 Intermittent AC Power It is possible that the power supplying the unit is bad. Call Bennett Technical Support 1-800-423-6638 Electronic Noise There is a possibility that electrical noise is being fed back to the CPU through the field wires from the motor control signal from the submerged pump relay boxes because the RC Networks are not installed in the relay box.
Page 106 System wont register. Field wires Make sure the field wires are connected to the Fleet System properly. Call Bennett Technical Support 1-800-423-6638 Dispenser connected to a Handle Switch Is the handle already up before the card is swiped? If so, lower the handle and start again.
Page 107 Many times at a startup the 2 current loop wires are the field wires connected the wrong way either at the dispenser end or the Bennett model 515 box. Reverse the wires and retest. 515 box problem RAM clear the 515. Call Bennett 1-800-423-6638 for assistance.
Page 108 Troubleshooting Symptom Possible Cause Corrective Action Dispenser will not go into Handle is up Hang up the hose and re-try programming mode Bad Keypad or Cable First, make sure you are plugging the keypad and cable into the correct connector on the CPU (connector J3). Press the “Clear”...
Page 109 Troubleshooting Symptom Possible Cause Corrective Action Product Flow - Pump Valve If the pump handle is off and the meter is turning, you might Handle is Off have a bad valve. Of course, since this is a single product hose you would probably see fuel coming out of the hose. Soft Hose If the display jumps to a small amount as soon as the valve opens but no fuel has been dispensed, this could be the...
Page 110 “width” or slow down the pulse “rate”. This can be done with the jumpers. Wiring If the output pulse wiring is wrong to the Fleet System, the Fleet System will not count properly. Verify wiring or call Bennett Technical Support. 107933 Rev E 03/01/11...
Page 111 These are all examples. If you have a preset set and the hose over runs, it is possible that there is a problem with the valve. Before you replace the valve you might want to call Bennett Technical Support to discuss. 1-800-423-6638. Speaker Doesn’t work Wiring Check the speaker field wiring with the dispenser wiring in the back of this manual.
Page 112 Investigate the control valve. Replace the valve or the spring no flow - Nozzle open Control Valve not opening as necessary. Pump is vapor locked Call Bennett technical Support Suction system - No flow Worn Bypass valve Investigate and correct - slow delivery - Nozzle...
Page 113: How To Electronically Calibrate The Sb-100 Meter (E-Cal)
Fig. 6 - Local Preset (left) has an overlay that covers the same Manager Keypad (Above) on Mode Enter Cancel Zero a standard retail 3000 series dispenser. This (Hidden) (Hidden) shows the locations of all the buttons. 107933 Rev E 03/01/11...
Page 114 If you continue to get this error, contact test can sample error as a Bennett Technical Support. Otherwise, when you press “Enter”, you percentage, but, most people should see a message “Cal On”. See Fig. 2.
Page 115: Wiring Diagrams
(attempting to service coed NFPA#30A), state and electrical codes. do this will void the Bennett Limited Warranty) Electronic power for all dispensers at the installation must be wired to the same 2.
Page 116 9. All control relays must have a RC networks across use only compression type connectors. This is required to the coil and contacts as shown. Use Bennett part number initiate Bennett’s Limited Warranty. N582401. (Failure to properly suppress relay electrical noise with RC networks will cause system malfunctions and will void 5.
Page 117 Do not use wire nuts on ground circuits, use only compression type connectors. This is required to 3. Do not use PVC conduit. Use only rigid metal conduit. initiate Bennett’s Limited Warranty. 4. Note: Rewire the LPS Satellite to match the wiring diagram 6. Field connection = below.
Page 118 Pulse Output Wiring Diagram Notes for Pulse Output Wiring Diagram 4. Absolutely no daisy chaining of data wires. Damage to the 1. All Wiring must be installed and used in accordance with the dispenser or console will result. Do not connect these wires if national electrical code (NFPA #70, Automotive and marine unit is used without a console.
Page 119 (NFPA #70, Automotive and marine intercom system. Customer should order second conduit option service coed NFPA#30A), state and electrical codes. from Bennett. 2. All wiring gauge is minimum required, stranded wire with 5. Field connection = THHN insulation must be used. Do not reuse old wire from an existing installation.
Page 120 Current Loop Communication Wiring Diagram 3K with 210 Electronics Notes for Current Loop Communication Wiring Diagram 5. Absolutely no daisy chaining of data wires. Damage to the 1. All Wiring must be installed and used in accordance with the dispenser or console will result. Do not connect these wires if national electrical code (NFPA #70, Automotive and marine unit is used without a console.
Page 121 (attempting to service coed NFPA#30A), state and electrical codes. do this will void the Bennett Limited Warranty) Electronic power for all dispensers at the installation must be wired to the same 2.
Page 122 (attempting to service coed NFPA#30A), state and electrical codes. do this will void the Bennett Limited Warranty) Electronic power for all dispensers at the installation must be wired to the same 2.
Page 123: Audit Form
Bennett 3000 Series Site Audit 107933 Rev E 03/01/11...
Page 124 Bennett 3000 Series Site Audit 107933 Rev E 03/01/11...
Page 125: Warranty Statement
• The Site Audit Report issued with all equipment must be completed and returned at time of installation to Bennett Pump Company, Spring Lake, MI to initiate warranty. •...
Page 126 107933 Rev E 03/01/11 Bennett 1218 E. Pontaluna Road, Spring Lake, MI 49456 USA 800-235-7618 ~ Outside USA 231-798-1310 sales@bennettpump.com ~ www.bennettpump.com...

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