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Snom 360 Manual

Snom 360 Manual

Voip business phone
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Download this manual See also: Configuration Manual, Manual

snom 360

VoIP Business Phone
© 2005 snom technology AG
All rights reserved.
Version 1.00
VoIPon
www.voipon.co.uk
Manual
sales@voipon.co.uk
www.snom.com
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 600030

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  • Page 1: Snom 360

    360 Manual VoIP Business Phone © 2005 snom technology AG All rights reserved. Version 1.00 www.snom.com VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...
  • Page 2 Version 1.00/20.05.05 Copyright © 2005 snom technology AG. snom® is a registered trademark of snom technology AG and affi liates in Germany, U.S.A. and certain other countries. Other trademarks or registered trademarks mentioned in this document are the property of their respective manufacturers or owners.

  • Page 3: Foreword

    100 years, a form of communication has evolved which we feel cannot be ignored. In spite of the new technology base of the snom 360, most of its look and feel will be very familiar to you and you should be able to use it intuitively.

  • Page 4: Note To The Reader

    S E R A N U A L Note to the reader This manual describes the snom 360 running in administrator mode. The phone supports SIP protocol only! The default password to reach administrator mode is “0000” (four zeros). The current version of this manual can be obtained from: http://www.snom.com...

  • Page 5: Table Of Contents

    Identity Handling ..............26 ....................................Outgoing Identity ...................................... Reregister User .......................................... Edit User ........................................Logoff user ......................................... Logoff All Challenge/Authentication ............28 Basic Functions ............31 snom technology AG • 5 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...
  • Page 6 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Idle state ................. 31 Dialing ................... 31 ....................................... Input Modes ................................. Dialing a phone number ..................................Dialing a SIP address ..................................
  • Page 7 Action URLs ....................................Setup Advanced ..........................................Network ..............................Setup Trusted Certifi cates ................................Setup Software Update ..........................................Status Appendix ..............109 Standard Conformance .............109 Index ..............111 snom technology AG • 7 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...
  • Page 8 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L 8 • Table of Contents VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 9: Installation

    The power supply Safety Information Please read the following safety notices before installing or using your snom phone. They are crucial for the safe and reliable operation of the device. Power supply You have two options for providing the snom 360 with power: - An external power supply (5 V) - Power feeding over the network cable (IEEE 802.3af...

  • Page 10: Setting Up The Phone

    Fig. 2 Wall Mounting It is also possible to mount the snom 360 on the wall. In order to do this, detach the footstand from the bottom shell and attach it in the appropriate position for wall mounting, as described in steps 1 through 6, below.
  • Page 11 Please make sure that the four snap-fi ts have securely snapped into the holes before mounting the phone on the wall. snom technology AG • 11 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 12 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Fig. 5 Fig. 6 (6) The slots on the footstand for the various cords can also be used when the phone is mounted on a wall. After connecting the phone (see chapter Setting up the Phone, above), form the cords into loops and gently press the long ends into the slots on the footstand (Fig.
  • Page 13 Fig. 8 Adjusting the Position of the Display The position of the snom 360’s display is adjustable up to an angle of 45° (Figs. 9 and 10). Hold down the phone with one hand and adjust the display with your other hand.

  • Page 14: Cleaning

    S N O M S E R A N U A L Cleaning To clean the snom 360, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or the internal electronics of the phone. Connecting the phone First connect one end of the handset cable to the handset and then to the jack labeled “...
  • Page 15 The twelve keys on the right with LEDs next to them are the programmable function keys onto which different functionalities can be mapped. snom technology AG • 15 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195...
  • Page 16 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L The keys of the numeric block in different operating modes: Digits Lower case Upper case (SPC)_0 (SPC)_0 .@1,?!- .@1,?!- /():;&%*#+<=>$[] /():;&%*#+<=>$[]...
  • Page 17 Do not disturb mode on/off Call hold/resume call Call transfer Record a call (with server support only!) Connect to Mailbox LED for MWI (Message waiting indication) snom technology AG • 17 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 18: Initialization

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Initialization Booting The booting process comprises a series of different confi guration steps that set up the phone for future use by any user. Selecting the language The default language setting is English.

  • Page 19: Setting The Ip Address

    Setting the Netmask Similarly, the user will be asked to provide a Netmask. After entering the information, confi rm with snom technology AG • 19 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 20: Setting The Ip Gateway

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Setting the IP Gateway If a valid Netmask has been provided, the user will be asked for the IP address of the IP gateway. After entering the information, confi rm with Setting the DNS Server The last item for this series of network-related confi...

  • Page 21: Selecting The Timezone

    fi rst account registration. Logging on the fi rst account If no number is assigned to the phone yet, you will be prompted to type in your account name. Confi rm your input with snom technology AG • 21 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 22 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L This will be followed by the address of your registrar. The phone tries to guess the correct registrar, so the display could show something like this: Confi...
  • Page 23 A N U A L SIP URI so that a pure IP call can be started instead of an IP/PSTN call. Regarding ENUM see also our white paper “ENUM on snom phones”! After entering each code, confi rm with The phone tries to register your given account name at the given registrar.
  • Page 24 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L 24 • Installation VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 25: Logon

    To ease the effort of assigning the appropriate phone number to the phone for each individual employee, the snom 360 offers so-called mobility features, which are described in the following subchapters.

  • Page 26: Identity Handling

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Identity Handling In idle screen press the menu key to call up the following menu, where you will fi nd the menu item “Identity”. The following submenu items are available.

  • Page 27: Reregister User

    The selected registration is logged off and, if it was the only one registered, the logon wizard, if enabled, is displayed again. Otherwise, the idle screen is displayed. snom technology AG • 27 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 28: Logoff All

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Logoff All When you select this menu item and press the key, you will be asked if you really want to log off all users. If you confi...
  • Page 29 Repeat the same procedure for all accounts with authentication. The challenge responses are stored in the phone and will be used at reregistration or upon reboot. You can also edit this information via the web interface. snom technology AG • 29 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 30 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L 30 • Logon VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 31: Basic Functions

    Dialing There are two methods to begin a call from the idle state of snom 360. You can either dial with the handset resting in the cradle and then pick it up or press , or you can pick up the handset or press then dial the number.

  • Page 32: Input Modes

    V 1 . 0 0 ] S N O M S E R A N U A L The snom 360 shows the current communication status in the display. Input Modes Depending on the context, various types of inputs are possible.

  • Page 33: Dialing A Phone Number

    A telephone number is dialed with the numeric keypad. If the user has not pressed any keys for several seconds, the phone will remind the user to press in order to start the call. snom technology AG • 33 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 34: Dialing A Sip Address

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Key mapping: Moves the cursor to the left Moves the cursor to the right Deletes the character to the left of the cursor Changes input mode to numbers Changes input mode to capital letters Changes input mode to small letters...

  • Page 35: Dialing An Ip Address

    If the IP address dialing leads only to an error message, make sure both of the phones involved are using locally port 5060 for SIP signaling (see option “network identity port”)! snom technology AG • 35 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 36: Number Guessing

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Key mapping: Moves the cursor to the left Moves the cursor to the right Deletes the character to the left of the cursor Changes input mode to numbers Changes input mode to capital letters Changes input mode to small letters...

  • Page 37: Terminating A Call

    . The snom 360 will terminate the call and return to the idle state. Incoming call When your snom 360 is called, it rings and displays the following screen: Accepting a call Picking up the handset or pressing will accept the call.

  • Page 38: Denying/Blocking A Call

    Handsfree mode on/off Mute/Unmute the microphone Change the volume See below for further particulars. Denying/ blocking a call When the snom 360 signals an incoming call, you have the option to deny the call with 38 • Basic Functions VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 39: Adjusting The Volume

    Reduce the volume in steps Increase the volume in steps Set the volume and return to idle state Return to idle state without setting the volume. snom technology AG • 39 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 40: Mute / Unmute

    “VIP” will be put through to your phone even when DND is active. Handset / Handsfree / Headset The snom 360 supports calls made using the handset or the handsfree capability. During a call, it is possible to switch between both...

  • Page 41: Programmable Keys

    When the snom 360 is used in a call center environment, the connected headset will usually be the default setting for speaking on the phone.

  • Page 42: Line

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Each of these keys has an LED indicating the status of the respective programmable key at any given time. Some features are common to all keys: Pressing a key when its LED is blinking and the phone is ringing accepts the call.

  • Page 43: Destination

    In the ringing state, if the call comes from any line other than 505@my.proxy.com, pressing P3 will transfer the incoming call to 505@my.proxy.com. snom technology AG • 43 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 44: Intercom

    ‚Intercom‘ enables the intercom mode, and the phone will be directly connected to the set snom phone if authentication is set up properly. This feature is useful in an offi ce environment as a quick access key to connect to the operator or the secretary.

  • Page 45: Shared Line

    A N U A L Shared Line The snom 360 offers users the option of sharing a single registration among multiple phones. This can be the case for a single outgoing identity for a SOHO environment using an ISDN/PSTN connection to the outside world, or when sharing a single line amongst multiple users in a localized offi...

  • Page 46: Adjusting The Display Contrast

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Key mapping: Move the selection down Move the selection up Enter the submenu Return phone to idle state Adjusting the Display Contrast Use the keys to increase or decrease the display...

  • Page 47: Ring Tones

    Set contrast and return to idle state Return to idle state without setting the contrast Ring Tones The snom 360 offers aselection of different ring tones via the phone’s ‘Preferences web page. About Call up the following window by pressing the...
  • Page 48 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L 48 • Basic Functions VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 49: Advanced Functions

    When more than one call is on hold, the following window appears: Select the party you wish to talk to with the keys . Press to get connected. snom technology AG • 49 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195...

  • Page 50: Transfer

    As soon as you press , the snom 360 will transfer the held party to that number. 50 • Advanced Functions VoIPon www.voipon.co.uk...

  • Page 51: Consultation Transfer

    Xfer” on the “advanced” web page is enabled. If this option is disabled you have to select the party you want the call to transfer to by pressing followed by the transfer keys snom technology AG • 51 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 52: Conference

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Conference If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing By pressing again or by pressing , the conference is...

  • Page 53: Divert When Busy

    “Phone Behavior / Call Completion”. On busy (CCBS) When the party you are trying to reach is busy, the following window will appear during a call attempt: snom technology AG • 53 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 54 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L By pressing , call completion is activated and the phone waits for the other party to return to idle. If you wish to receive and make calls while you are waiting for your call completion, press to return to the idle screen, which...

  • Page 55: On No Response (Ccnr)

    ‘CC’ in the lower-left corner. Pressing cancels the call completion procedure. snom technology AG • 55 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 56: Dtmf Tones

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L When the other side is available again, the display will prompt you to redial the number. Be aware that the activity detection only detects whether the phone you are calling is being used.

  • Page 57: Message Waiting Indication (Mwi)

    Message Waiting Indication (MWI) If you did not answer a call and the mailbox recorded a message for you, the idle screen shows that a recorded message is waiting for you. snom technology AG • 57 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195...
  • Page 58 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L The letter icon in the left upper corner of the idle screen indicates that the call was recorded for the SIP account listed to the right of it. After pressing , you will see a screen similar to the following one with the number of new and old recorded messages:...

  • Page 59: Maintenance Menu

    Key mapping: Move the cursor down Move the cursor up Enter the submenu Return to the previous menu snom technology AG • 59 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 60: Conducting A Software Update

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L The maintenance menu has the following options: User Mode/Administrator Mode If you see ‘User Mode’, you are in administrator mode; pressing will switch the phone to user mode.
  • Page 61 During boot-up, the phone asks you whether or not it should proceed with the boot loader and/or fi rmware update. If the phone does not reboot by itself, please reboot the phone manually. snom technology AG • 61 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 62 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L 62 • Advanced Functions VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 63: Call Register

    Call Register Phone book The snom 360 contains an internal phone book that can be accessed from the phone’s idle state by pressing Key mapping: Scroll to the next item Scroll to the previous item Enter edit mode for the selected entry...

  • Page 64: Adding An Entry

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Adding an entry In order to add a new entry, select the list item <New item> and press Enter the name and phone number and confi...

  • Page 65: Editing An Entry

    DND is ‘active’! Delete whole address book If you want to delete the entire address book, click onto the “Delete” button on the web interface page of the address book . snom technology AG • 65 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 66: Export

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Export To save the content from a fi lled phonebook, right-click onto the the “Click here” link at the bottom of the “Addressbook” page on your built-in web interface “Click here to save the current address book.”...

  • Page 67: Import

    They will not be duplicated if both name and number are exactly the same. If the number fi eld is the same but the name is not, the fi le entries will replace the old ones (just like editing the old entry to snom technology AG • 67 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 68: Preview

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L save a different name). If the name is the same but the number is not, a new entry will be made. Preview A preview feature is available while importing fi...

  • Page 69: Call Lists

    fl ash and can be retrieved anytime until they are deleted or a factory reset is performed. Call Lists The snom 360 maintains lists of missed, received, and dialed calls that can be accessed by pressing the key from the idle state.
  • Page 70 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Key mapping: Scroll to the next call Scroll to the previous call Show details of this call Delete the current entry Dial the number of the current entry off hook Return phone to idle state...

  • Page 71: Deny List

    / off hook Return the phone to the idle state Deny List The snom 360 gives you the option of putting telephone numbers on a deny list to prevent incoming calls from these numbers. Browsing To look at the numbers currently on your deny list, go to the web interface Address Book page.

  • Page 72: Adding A Number

    “Address Book” webpage. Speed Dial The snom 360 supports speed dial of up to 33 numbers. These are mapped onto the numbers 0-30 and the * and # keys. Set up the speed dial numbers on the built-in web interface page of your phone (see 72 •...

  • Page 73: Dialing

    Speed dialing is initiated by typing in a number from 0-30, *, or #, respectively, and confi rming with . In this way, 33 speed dial numbers can be called up without having to look at the display. snom technology AG • 73 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 74 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L 74 • Call Register VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 75: Settings

    Settings A long list of different settings is available, which can be used to control the behavior of the snom 360. These settings are explained in the white paper “Confi guring snom phones for Mass Deployment”, which you will fi nd at http://www.snom.com. The white paper “How can I update a snom phone?”...
  • Page 76 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Use the keys to scroll within each menu. If submenus are available, press to select one of them. The items in the selected submenu are displayed.

  • Page 77: Settings Via Web Browser

    It is usually more convenient to use the web browser to confi gure the settings. The snom 360 has an integrated web page for this purpose. If the phone is connected to a network that provides DHCP, it can be accessed via the browser immediately after boot-up.

  • Page 78: Settings Options

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L There is a selection menu on the left side of the web page. Click on the desired submenu; the current settings of this submenu will be displayed in the larger blue fi...
  • Page 79 Use Headset Device: Select the headset device you would like to use. Select none if you don’t want to use a headset. Use Backlight: The snom 360’s display has a built-in backlight. If you set this function to ‘on’, the backlight will be turned on when you press a key on the phone.
  • Page 80 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L option to “on”. Your web browser has to support the fl ash movie format. REDIRECTION You can have all incoming calls diverted to a specifi c number. “Event”...
  • Page 81 Ringtone defaults Ringer Device for Headset: If you want to hear the ring tone via the headset only, choose “headset”; otherwise, “speaker” as usual. Default Ringer: Choose the default ringing melody for your snom phone through this setting. Address Book Ringtones Specify the ringing melodies for different contact types of your personal phone book entries (e.g.., “friends”) by choosing a ringer from...
  • Page 82 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Auto answer for the seven lines on your phone is turned on or off on the “Confi guration Line 1-12” pages, tab “SIP”. “Auto answer indication”...

  • Page 83: Setup Speed Dial

    Set up your speed dial numbers on this webpage. The available speed dialing codes are the numbers 0 through 30 and the # and * keys. To dial one of them, press the respective key(s) and confi rm with snom technology AG • 83 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 84 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Function Keys It is possible to program the functions “Line”, “Destination”, “Intercom”, “Park Orbit”, “Shared Line”, and “Voice Recorder” onto the function keys with LEDs.

  • Page 85: Setup Lines

    (e.g., incoming calls) from other registered parties to this phone. Authentication Username: Registrar environments may need different user names for registration and authentication. snom technology AG • 85 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195...
  • Page 86 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Mailbox: If you have set up a mailbox, specify the account name for that mailbox here to associate it with this particular SIP line. This is important for contacting your mailbox - by pressing the key - when there are no new messages indicated or when the MWI message does not...
  • Page 87 With a dial plan, you can match user input (digits via keyboard) to specifi c actions like dialing, using a distinct outgoing identity, etc. Please have a look at our white paper “Dial plan on snom phone” on our website. Q-Value: You can set up the probability of a registration for each line through this setting (the default is 1.0).
  • Page 88 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Proposed Expiry: You can select the time when the registration on this line is to expire. Upon expiration of the registration, the phone will send a fresh re-registration request.
  • Page 89 60 ms. All other codecs work with 20, 40 and 60 ms only. RTP Encryption: The snom 360 supports RTP encryption via SRTP. If you want to encrypt your outgoing RTP (audio) stream, switch this option to “on”. If, during a call, a small lock sign is shown on the display, this means that an SRTP encrypted call is currently taking place.

  • Page 90: Action Urls

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L RTP encryption has nothing to do with SSL/TLS. The keys are sent in the SDP part of SIP messages. Certifi cates are not used for this. (See also our white paper “Providing Security in VoIP Environments”!) Action URLs An “Action URL”...

  • Page 91: Setup Advanced

    (NOT the VoIP gateway). It is the address to which the packets get routed when the desired packet address is not in the current subnet. Setting up this parameter is mandatory in order to reach an external network. snom technology AG • 91 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 92 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Domain: Specify the DNS domain for your phone here. DNS Server 1: Specify the IP address of the DNS server for your network here.
  • Page 93 We urge you strongly to leave it on “off” if you are not absolutely sure that it is supported by your proxy/registrar. Webserver connection type: Set up the type of connection the phone’s webserver is willing to answer to: snom technology AG • 93 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 94: Phone Behavior

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L • http • https • http & https • Please be advised that you will no longer be able to use the web interface of the phone when you select “off”! If this has happened and you wish to change this setting, use the phone to do it.
  • Page 95 “Deny List”. Challenge Response on Phone: As explained in an earlier chapter, snom phones can handle challenge responses on the phone. Turning this setting off will disable this feature and you will only be able to handle authentication through the web interface of the phone.
  • Page 96 INFO message in SIP. This code can later be used for billing or bookkeeping along with the call ID of that call. Dialog-Info Call Pickup: snom phones subscribe to the status information of SIP URLs mapped as “Destination” on the programmable keys.
  • Page 97 Select “Charged” to show the accumulated amount of the current call on the display; select “Balance” to show the amount remaining on your account. snom technology AG • 97 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 98 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L AOC Pulse currency: Sets the currency symbol that will be shown next to the amount (e.g., $). AOC Cost/Pulse: Specify how much money one pulse costs (e.g., 0.12 means 12 cents per pulse) Keys Here you can change the key behavior on the phone to suit your...
  • Page 99 Advanced Network In this subsection you can change the advanced network settings of your phone: snom technology AG • 99 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195...
  • Page 100 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Dynamic RTP port start, Dynamic RTP port stop: If you want to set up the port range out of which the RTP ports will be dynamically taken, specify the start port and end port number, respectively, in these fi...
  • Page 101 “PRACK” messages are used to acknowledge the receipt of “180 Ringing” messages, which are usually not acknowledged. This helps, for example, to inform gateways whether the phone has actually begun to ring. snom technology AG • 101 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 102 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Offer GRUU: This setting is used to toggle the support for GRUU (Globally Routable User agent URLs) in SIP. When several phones have the same account, each one of them can be identifi...
  • Page 103 VLAN and that it can only be assigned to one VLAN at a time. DEBUG Syslog Server: Type in the host where a Syslog Server is running to store the log messages coming from the phone. snom technology AG • 103 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 104 LCServer: Type in the IP address of the remote LCServer if you want your phone to connect to it. Normally, you do not need to make an entry here. The LCServer is for snom’s internal development only. SNMP Regarding SNMP, see our white paper “SNMP” on snom phones! Port: Type in the port to be used for SNMP communication.

  • Page 105: Setup Trusted Certifi Cates

    Setup Trusted Certifi cates On this page, certifi cates from trusted authorities can be imported to create an internal CA list. The page may look like this: snom technology AG • 105 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 106: Setup Software Update

    3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L The phone looks up on this table whether an incoming TLS request should be accepted because it is verifi ed or has been signed by a CA. In the case of SIPS, the phone acts as a client.

  • Page 107: Status

    Create packet traces from current network traffi c right on your phone! This is a really powerful tool to fi nd out what is going on in the network around your phone. snom technology AG • 107 VoIPon www.voipon.co.uk sales@voipon.co.uk...
  • Page 108 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L When you press the “start” button on this page, the tracing will start and record every incoming or outgoing packet addressing your phone.

  • Page 109: Appendix

    Standard Conformance Name and address of manufacturer snom technology AG Gradestr. 46 12347 Berlin The snom technology AG assures that the product Type: VoIP Phone Model: snom 360 conforms with the following standards Product Standard EN 55 054 Product Standard IEC 60950-1:2001 EN 60950-1:2001 + A11:2004 CB-Certifi...
  • Page 110 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L 110 • Appendix VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 111: Index

    Denying a call 38 Destination. Programmable Keys Incoming call 37 DHCP 91 Terminating a call 37 Dialling 31, 73 Call completion Dialing an IP address 35 snom technology AG • 111 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...
  • Page 112 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Dialing a phone number 33 HTTP 93 Dialing a SIP address 34 HTTP port 93 Speed Dial 72 HTTP Proxy 93 Dial Plan String 87 Direct Transfer.
  • Page 113 Packet Size 89 Cleaning 14 Park orbit. Programmable Keys Connecting the phone 14 Password 85 Setting up the Phone 10 PCAP Trace 107 Security 104 snom technology AG • 113 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...
  • Page 114 3 6 0 U V 1 . 0 0 ] S N O M S E R A N U A L Settings 75 NAT Line 88 Privacy Settings 82 Unmute 40 RTP Line 89 Update 102 Settings Options 78 Software update 106 Time settings 92 via Phone 75...

  • Page 115: Snom Technology Ag

    Reader‘s Feedback snom technology AG welcomes your evaluation of this manual and any suggestions you may have. These help us to improve the quality and usefulness of our documentation. Please send your comments and suggestions to: snom technology AG Attention: Marketing Department...
  • Page 116 Europe & ROW: snom VoIP Phone snom 360 User Manual snom technology AG © 2005 snom technology AG Phone: +49 (30) 39833-0 All rights reserved. mailto:info@snom.com Subject to change without notice. http://www.snom.com sip:info@snom.com www.snom.com VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195...

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