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Snom 360 User Manual

Snom 360 User Manual

Objectworld unified communications server
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Objectworld Unified Communications Server®
snom 360 User Guide

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Summary of Contents for Snom snom 360

  • Page 1 Objectworld Unified Communications Server® snom 360 User Guide...
  • Page 2 Objectworld, Objectworld Unified Communications Server, Objectworld UC Server, Objectworld UC Client, Objectworld Connect, Objectworld Connect PLUS, IT Telephony, and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp. in the United States and/or other countries.

  • Page 3: Table Of Contents

    Key Features ............. . 2 2 Using snom 360 Phone Features ....... 3 Features List .

  • Page 5: Snom 360 Voip Business Phone Overview

    Configuration Guide provided by Objectworld. 1.1 Overview This document is not intended to replace the snom 360 VoIP Business Phone User Manual. For more detailed information about the product, particularly its operation in the absence of UC Server, please refer to the snom User Manual.

  • Page 6: Key Features

    1 snom 360 VoIP Business Phone Overview 1.2 Key Features Use the numeric keypad with the keys 0 to 9, *, and #, to enter digits and letters. Depending on the operating mode, you can perform different actions. • Entering digits only (for example, when dialing a phone number) •...

  • Page 7: Using Snom 360 Phone Features

    Using snom 360 Phone Features This chapter outlines the keys and features that are available on the snom 360 phone. UC Server supports all the telephone features that are outlined in this chapter. For snom 360 key descriptions see the following section: •...

  • Page 8: Key Descriptions

    2 Using snom 360 Phone Features 2.2 Key Descriptions In different operating modes, the keys of the numeric keypad represent the following: Objectworld Unified Communications Server...
  • Page 9 Key Descriptions Additionally, the following keys are available: Objectworld Unified Communications Server...

  • Page 10: Placing Calls

    Figure 2–1: Key mapping 2.3 Placing Calls There are two methods to begin a call from the idle state of the snom 360. You can either dial with the handset resting in the cradle and then pick it up or press the speakerphone key, or you can pick up the handset or press the speakerphone key and then dial the number.

  • Page 11: Answering Calls

    When more than one call is on hold, it is indicated in the display. To use the call hold and resume feature 1 During a call, press the Hold key. Hold means that neither party can hear the other. Objectworld Unified Communications Server...

  • Page 12: Muting And Unmuting Calls

    2 Using snom 360 Phone Features 2 Press the Flash key to resume the call. 2.6 Muting and Unmuting Calls To mute the microphone during a call, press the soft key “Mute” or the mute button. Press the soft key “Unmute” or the mute button to enable the microphone again.

  • Page 13: Ending Calls

    2.9 Ending Calls End calls by putting the handset on the cradle, pressing the hook switch, or pressing the x key. The snom 360 ends the call and returns to the idle state. 2.10 Redialing You can dial the last call placed from your phone by pressing the redial key.

  • Page 14: Changing The Volume

    “VIP” is put through to your phone even when DND is active. 2.14 Changing the Ring Tone The snom 360 offers a selection of different ring tones using the phone’s Preferences web page. Objectworld Unified Communications Server...

  • Page 15: Listing Calls

    • Click the Delete button on the web interface page of the address book. 2.16 Speed Dialing The snom 360 supports speed dial of up to 33 numbers. These are mapped onto the number 0 to 30, and the * and # keys. Set up the speed dial numbers on the built-in web interface page of your phone.

  • Page 16: Accessing Voice Mail

    2 Using snom 360 Phone Features 2.17 Accessing Voice Mail See the snom User Guide for information about using the Voice Mail feature. Objectworld Unified Communications Server...

  • Page 17: Using Uc Server Features

    Allows you to transfer a current call to another user’s voice mail/PA/PBA service. *86300 This features is useful when the intended recipient is away from their desk or out of the office. Note: The extension dialed must be at least 3 digits long. Objectworld Unified Communications Server...
  • Page 18 Pickup a connected call *27 + extension To pickup a call that is currently connected to extension 300, dial: Connected call pickup allows you to pickup a call that is currently connected to a different *27300 extension. Objectworld Unified Communications Server...
  • Page 19 You can send a live page. 1. Dial *72 (or *PA) 2. After you hear the tone, begin speaking. 3. When you are finished with the page, hang up or use the end call function on your phone. Objectworld Unified Communications Server...

  • Page 20: Parking Calls And Picking Up Parked Calls

    To park a call at a selected park number 1 Put the current call on hold. NOTE: If your phone has more than one identity assigned to it, then Transfer the call instead of putting it on hold. 2 Dial *99. Objectworld Unified Communications Server...

  • Page 21: Picking Up Calls Ringing At Another Extension

    To answer a call on another user’s phone 1 When you hear a phone that you want to answer, dial *78<Extension>. Make sure that you dial, on your own phone, *78 plus the extension of the phone that is ringing. Objectworld Unified Communications Server...

  • Page 22: Using The Uc Server Conference Bridge

    • Press 4 to mute all other participants. Response: “All others have been muted.” NOTE: When you press 4 to mute all participants, this does not apply to new callers who join the conference. To mute new callers, press 4 again. Objectworld Unified Communications Server...

  • Page 23: Queuing Calls

    To log out of a queue as an agent 1 Dial *82<QueueNumber>. As previously noted, your system administrator may have changed the code number from the default value of *82. For more information see your system administrator. Objectworld Unified Communications Server...
  • Page 24 Checking your agent status in a call queue You can check your agent status to verify whether you're currently logged into a call queue, whether your status is set to temporarily unavailable, or whether you're currently logged out of the call queue. Objectworld Unified Communications Server...

  • Page 25: Paging

    To send a live page 1 From your phone, dial *72 (or *PA). 2 After you hear the tone, begin speaking. 3 When you are finished with the page, hang up or use the end call function on your phone. Objectworld Unified Communications Server...
  • Page 26 Objectworld Unified Communications Server...

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