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Symptom
Cause
Printer power
The power cord is not
is not on.
correctly plugged into the outlet.
The power switch is not correctly
turned on.
Something is wrong with the outlet
you are using for the printer.
The printer is connected to an outlet
with a voltage or frequency that does
not match the printer specifications.
No lights or
There is no power supplied to the
messages
AC outlet.
appear on
The power cord is not plugged in
the control
securely into both the power outlet
panel.
and the printer.
The printer power switch is not in the
On (I) position.
The line voltage from the power out-
let doesn't match the printer's power
requirements.
You can't
Is the printer off line before you try to
print a sam-
enter the Sample Page menu?
ple page.
The tray does not have media.
The printer's covers aren't closed
securely.
There is a media jam.
The printer is
The printer is not on line.
not receiving
data. (The
Data indica-
tor doesn't
blink after a
file is sent.)
Top cover
The fuser oil roller release lever is
does not
not set in the correct position.
close.
Front cover
The transfer belt right release lever
does not
is not set in the correct position.
close.
The waste toner is not set correctly. Remove the waste toner, then reinstall it correctly.
22
Solution
Turn the power switch off (O) position, then remove the
power cord from the outlet and plug it back in.
Set the power switch to the off (O) position, then set it
back to the on (I) position.
Plug another electrical appliance into the outlet and see
whether it operates properly.
Check the voltage and frequency of the outlet. Use a
power source with the following specifications:
—Power
Japan: 100 VAC 50–60 Hz 12 amps
North America: 120 VAC 50–60 Hz 8 amps
Europe: 220-240 VAC 50–60 Hz 6 amps
Latin America: 120 VAC 50–60 Hz 8 amps
220-240 VAC 50–60 Hz 6 amps
—Voltage fluctuation
Japan: 100 VAC ±10%
North America: 120 VAC ±10%
Europe: 220-240 VAC ±10%
Latin America: 120 VAC ±10%
220-240 VAC ±10%
—Frequency fluctuation rate within 50/60 ±3 Hz
Make sure there is power supplied to the AC outlet.
Make sure the power cord in plugged in securely both at
the power outlet and the printer.
Turn the printer power switch to the On (I) position.
Make sure the line voltage matches the printer's power
requirements.
Turn the printer off line and then proceed to the Sample
Page menu selection.
Check that the media trays are loaded with media, in
place and secure.
Make sure the front and top covers are closed securely.
Close all covers gently to avoid jarring the printer. Make
sure the waste toner pack in installed correctly.
Remove the media jam.
Put the printer on line and check if the message window
displays IDLE.
Open the top cover and turn the fuser oil roller release
lever (two locations) to the locked position, then close
the cover gently to avoid jarring the printer.
Turn the right release lever clockwise to the 2 o'clock
position, then close the front cover.
Troubleshooting
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