Lexmark C54x Administrator's Manual page 64

Troubleshooting
Cannot determine Windows user ID
M PKI A
AKE SURE THAT
1
From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > PKI Authentication >
Configure.
2
From the User Session and Access Control section, in the Session Userid setting, specify how to obtain the
Windows user ID when logging in:
• None—The user ID is not set. Select this option if the user ID is not needed by other applications.
•
User Principal Name—The smart card principal name or the credential provided by manual login is used to
set the user ID (userid@domain).
•
EDI‑PI—The user ID portion of the smart card principal name or the credential provided by manual login is
used to set the user ID.
•
LDAP Lookup—The user ID is retrieved from Active Directory.
3
Apply the changes.
No jobs are available for the user
Try one or more of the following:
M PKI
AKE SURE THAT
1
From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > PKI Authentication >
Configure.
2
From the User Session and Access Control section, select LDAP Lookup for the Session UserID setting.
3
Apply the changes.
M
AKE SURE THAT THE JOBS WERE SENT TO THE CORRECT PRINTER AND WERE PRINTED
The jobs may have been sent to a different printer or automatically deleted because they were not printed quickly
enough.
Jobs are printing immediately
Try one or more of the following:
M PKI H
AKE SURE THAT
1
From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).
2
Make sure that the PKI Held Jobs solution appears in the list of installed solutions and that it is in a "Running"
state.
• If PKI Held Jobs is installed but not running, then select the check box next to the application name, and then
click Start.
•
If PKI Held Jobs does not appear in the list of installed solutions, then contact the Solutions Help Desk for
assistance.
UTHENTICATION SETS THE USER
AUTHENTICATION IS SET TO THE CORRECT USER
J
ELD OBS IS INSTALLED AND RUNNING
ID
FOR THE SESSION
ID
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