Page 1 Lexmark X264dn, X363dn, X364dn, and X364dw User's Guide September 2009 www.lexmark.com Machine type(s): 7013 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2...
Page 2: Table Of Contents
Contents Safety information................7 Learning about the printer...............9 Thank you for choosing this printer!..........................9 Finding information about the printer...........................9 Selecting a location for the printer..........................10 Printer configurations................................11 Basic functions of the scanner............................14 Understanding the ADF and scanner glass........................15 Understanding the printer control panel........................16 Additional printer setup..............20 Installing internal options..............................20 Installing hardware options.............................22...
Page 3 Paper and specialty media guidelines.........54 Paper guidelines..................................54 Storing paper..................................56 Supported paper sizes, types, and weights.......................57 Printing....................60 Printing a document................................60 Printing from a flash drive..............................60 Printing on both sides of the paper (duplexing)......................62 Printing specialty documents............................62 Printing information pages..............................66 Canceling a print job................................67 Copying....................69 Making copies..................................69 Copying photos..................................70...
Page 4 Improving fax quality...............................103 Scanning to a computer or flash drive........104 Scanning to a computer..............................104 Scanning to a flash drive..............................105 Understanding the Scan Center features.........................105 Understanding scan profile options..........................106 Improving scan quality..............................107 Understanding printer menus.............109 Menus list.....................................109 Paper menu..................................109 Reports menu..................................116 Network/Ports menu...............................117 Settings menu..................................123 Maintaining the printer..............146...
Page 5 Clearing jams...................161 Clearing jams..................................161 Troubleshooting................176 Solving basic printer problems............................176 Printer control panel display is blank or displays only diamonds..............176 Understanding printer messages..........................176 Solving printing problems.............................186 Solving copy problems..............................189 Solving scanner problems.............................192 Solving fax problems...............................194 Solving option problems..............................197 Solving paper feed problems............................198 Solving print quality problems............................199 Embedded Web Server does not open........................208 Contacting Customer Support.............................209...
Page 7: Safety Information
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Page 8 Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress.
Page 9: Learning About The Printer
What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the • Connecting the printer Lexmark Web site at • Installing the printer software www.lexmark.com/publications/. Setup Instalación Instalação...
Page 10: Selecting A Location For The Printer
The printer software is located in the printer Program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical Lexmark Support Web site—support.lexmark.com support: Note: Select your region, and then select your product •...
Page 11: Printer Configurations
• Allow the following recommended amount of space around the printer for proper ventilation: Rear 305 mm (12 in.) Right side 203 mm (8 in.) Front 203 mm (8 in.) Left side 76 mm (3 in.) 254 mm (10 in.) Printer configurations Basic model The following illustration shows the printer front with its basic features or parts:...
Page 12 Front door release button Printer control panel Automatic Document Feeder (ADF) System board door Front door Multipurpose feeder door Note: Depending on your printer model, this could be the manual feeder door. Standard 250-sheet tray (Tray 1) Standard exit bin The following illustration shows the printer back with its basic features or parts: Learning about the printer...
Page 13 Rear door Ethernet port Wireless antenna Note: The wireless antenna appears on wireless models only. Fax ports Note: Fax ports appear on fax models only. USB port Printer power cord socket Power switch Locking device Learning about the printer...
Page 14: Basic Functions Of The Scanner
Configured model The following illustration shows the printer configured with an optional 250- or 550-sheet drawer: Optional 250- or 550-sheet drawer (Tray 2) Basic functions of the scanner The scanner provides copy, fax, and scan capability. You can: • Make quick copies, or change the settings on the printer control panel to perform specific copy jobs. •...
Page 15: Understanding The Adf And Scanner Glass
Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 16: Understanding The Printer Control Panel
Understanding the printer control panel Copy Content Copy Text Menu Stop/Cancel Text/Photo Copies Redial/Pause Photo Scan/Email Darkness Scale Resolution PQRS WXYZ Select Options Back Start Options Duplex/2-Sided Shortcuts Hook Item Description Selections and settings Select a function such as Copy, Scan, Email, or Fax. Change default copy and scan settings such as the number of copies, duplex printing, copy options, and scaling.
Page 17 Item Description Duplex 2-Sided Makes a two-sided copy Note: On selected printer models, you can also perform two-sided scan jobs. Enters the fax function Note: Fax mode is not available on selected printer models. Scan/Email Enters the scan or scan to e-mail function Item Description Menu...
Page 18 Item Description Select Accepts menu selections and settings Left arrow Scrolls left Indicator light • Off—The power is off. • Blinking green—The printer is warming up, processing data, or printing. • Solid green—The printer is on, but idle. • Blinking red—Operator intervention is needed. Back Returns one screen at a time to the Ready screen Note: An error beep sounds when you press...
Page 19 Item Description Front USB port Lets you scan to a flash drive or print supported file types Notes: • The front USB port is available only on selected printer models. • When a USB flash memory device is inserted into the printer, the printer can only scan to the USB device or print files from the USB device.
Page 20: Additional Printer Setup
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 21 Unpack the card. Note: Avoid touching the connection points along the edge of the card. Holding the card by its sides, align the card with the connector on the system board. Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. •...
Page 22: Installing Hardware Options
Installing hardware options Installing a 250- or 550-sheet drawer The printer supports one optional drawer; you can install a 250- or 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 23: Attaching Cables
Align the printer with the drawer, and then lower the printer into place. Attaching cables Connect the printer to a computer or a network. • For a local connection, use a USB cable. • For a network connection, use an Ethernet cable. Connect the power cord to the printer first and then to a wall outlet.
Page 24: Verifying Printer Setup
Ethernet port Fax ports Note: The fax ports are available on selected printer models only. USB port Printer power cord socket Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: •...
Page 25: Setting Up The Printer Software
Printing a menu settings page Print a menu settings page to review the current menu settings and to verify printer options are installed correctly. Note: If you have not made any menu item settings changes yet, then the menu settings page lists all the factory default settings.
Page 26: For Macintosh Users
Double-click the Install icon. Follow the instructions on the screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, and then select your operating system.
Page 27: Setting Up Wireless Printing
Click Driver, and then add any installed hardware options. Click OK. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double-click Utilities, and then double-click Print Center or Printer Setup Utility. Select the printer, and then from the Printers menu, choose Show Info. From the pop-up menu, choose Installable Options.
Page 28 • 802.1X username and password • Certificates Note: For more information on configuring 802.1X security, see the Networking Guide on the Software and Documentation CD. Installing the printer on a wireless network (Windows) Before you install the printer on a wireless network, make sure that: •...
Page 29: Installing The Printer On A Wireless Network (Macintosh)
Select Suggested and then click Next. Click Wireless Network Attach. Remove the label covering the USB port on the back of the printer. Temporarily connect a USB cable between the computer on the wireless network and the printer. Notes: • After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
Page 30 Prepare to configure the printer Locate the printer MAC address on the sheet that came with the printer. Write the last six digits of the MAC address in the space provided below: MAC address: ___ ___ ___ ___ ___ ___ If your printer has faxing capabilities, then connect the telephone cable.
Page 31: Configure The Printer For Wireless Access
Configure the printer for wireless access Type the name of your network (SSID) in the appropriate field. Select Infrastructure as your Network Mode if you are using a wireless router. Select the type of security you use to protect your wireless network. Enter the security information necessary for the printer to join your wireless network.
Page 32: Installing The Printer On A Wired Network
Click +. Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier From the Go menu, choose Applications. Double-click Utilities. Locate and double-click Printer Setup Utility or Print Center. From the Printer List, choose Add. Select the printer from the list.
Page 33 Wait for the Welcome screen to appear. If the CD does not launch after a minute, then do the following: Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Click Install Printer and Software.
Page 34 In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Print & Fax. Click +. Click IP. Type in the IP address of your printer in the Address field. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go >...
Page 35: Minimizing Your Printer's Environmental Impact
Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: •...
Page 36: Saving Energy
Before printing or making multiple copies of a document: • Use the Lexmark preview feature, which you can select from the Print dialog, the Lexmark Toolbar, or the printer display, to see what the document will look like before you print it.
Page 37: Recycling
In the Power Saver box, increase or decrease the number of minutes you want the printer to wait before it enters Power Saver mode. Click Submit. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter •...
Page 38: Reducing Printer Noise
Select your country or region from the list, and then click the links or use the contact information provided. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 39 Choose Reduce printer noise. • You may notice a reduction in processing speed. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed. • Fans run at a reduced speed or are turned off.
Page 40: Loading Paper And Specialty Media
Loading paper and specialty media This section explains how to load the trays and feeders. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type After you set the Paper Size and Paper Type to the correct settings for the size and type used in the trays, then any trays containing the same size and type are automatically linked by the printer.
Page 41: Avoiding Jams
Specify a unit of measurement Make sure the printer is on and Ready appears. From the printer control panel, press Paper Menu appears. Press Press the arrow buttons until Universal Setup appears, and then press Press the arrow buttons until Units of Measure appears, and then press Press the arrow buttons until the correct unit of measure appears, and then press Submitting Changes appears, followed by the Universal Setup menu.
Page 42: Loading Trays
Paper recommendations • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...
Page 43 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. If you are loading A6-size paper: Squeeze and slide the length guide toward the center of the tray to the A5 size position.
Page 44 Notes: • Use the size indicators on the bottom of the tray to help position the guide. • For setup, load letter- or A4-size paper based on the standard size for your country or region. Flex a stack of paper back and forth to loosen the sheets, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 45 Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. LETTERHEAD Squeeze and slide the guides to lightly touch the side of the stack. Insert the tray. If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Type setting for the tray.
Page 46: Using A Multipurpose Or Manual Feeder
Using a multipurpose or manual feeder Some models of the printer have a multipurpose feeder, whereas other models have a manual feeder. The multipurpose feeder can be loaded like a tray with up to 50 sheets of paper. The manual feeder can be loaded with one sheet of paper at a time.
Page 47: Loading The Multipurpose Feeder
Pull the extension so it flips forward and down. Loading the multipurpose feeder Squeeze and slide the guides out fully. Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels.
Page 48 • Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came • Load letterhead with the logo faceup and the top edge entering the printer first. Loading paper and specialty media...
Page 49 • Load envelopes with the flap side down and the stamp location in the position shown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. Squeeze and slide the guides to support the paper. Slide the paper gently into the multipurpose feeder until it comes to a stop.
Page 50: Using The Manual Feeder
Using the manual feeder The manual feeder can feed only one sheet of paper at a time. You can use the manual feeder to print on paper types or sizes that are not currently loaded in a tray. Open the manual feeder door. Load one sheet of paper faceup into the center of the manual feeder.
Page 51: Paper Capacities
Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Adjust the paper guides to the paper width. Warning—Potential Damage: Do not force the paper into the feeder. Forcing the paper causes jams. Paper capacities The capacities of the trays and feeders are based on 75 g/m (20 lb) paper.
Page 52: Linking And Unlinking Trays
Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Size and Type settings are the same for any trays, the trays are automatically linked. The Size and Type settings for all trays must be set from the Paper menu.
Page 53 Changing a Custom Type <x> name You can use the Embedded Web Server or MarkVision Professional to define a name other than Custom Type <x> for each of the custom paper types that are loaded. When a Custom Type <x> name is changed, the menus display the new name instead of Custom Type <x>.
Page 54: Paper And Specialty Media Guidelines
Paper and specialty media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Page 55: Unacceptable Paper
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 56: Storing Paper
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 57: Supported Paper Sizes, Types, And Weights
Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper types and weights supported by the printer The printer engine and the duplex path support 60–90 g/m (16–24 lb) paper weights.
Page 58: Paper Sizes Supported By The Printer
Paper sizes supported by the printer Paper size Dimensions Standard Optional 250- Multipurpose Duplex path 250-sheet tray or 550-sheet feeder or Manual tray feeder 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) 184 x 267 mm...
Page 59 Paper size Dimensions Standard Optional 250- Multipurpose Duplex path 250-sheet tray or 550-sheet feeder or Manual tray feeder 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) Other Envelope 229 x 356 mm (9 x 14 in.) A6 is supported only for grain long papers. If a paper size you want to use is not listed, configure a Universal paper size.
Page 60: Printing
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 41 and “Storing paper” on page 56. Printing a document Load paper into a tray or feeder.
Page 61 Notes: • When a USB flash memory device is inserted into the printer, the printer can only scan to the USB device or print files from the USB device. All other printer functions are unavailable. • Hi-Speed flash drives must meet the USB 2.0 specification, specifically supporting the High Speed mode. Devices having only USB Low-speed capabilities are not supported.
Page 62: Printing On Both Sides Of The Paper (Duplexing)
Printing on both sides of the paper (duplexing) In order to save paper, you can print on both sides of a sheet of paper. From the printer control panel, press Press the arrow buttons until Settings appears, and then press Press the arrow buttons until Print Settings appears, and then press Press the arrow buttons until Finishing Menu appears, and then press Press the arrow buttons until Sides (Duplex) appears, and then press...
Page 63: Tips On Using Transparencies
Source or process Print side Paper orientation Two-sided printing Printed letterhead The top edge of the sheet with the logo is placed at the front of the from trays design is placed faceup. tray. One-sided printing Preprinted letterhead The top edge of the sheet with the logo should enter the using the multipurpose design is placed faceup.
Page 64: Tips On Using Envelopes
• Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 70X7240 for letter-size transparencies and Lexmark part number 12A5010 for A4-size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 65: Tips On Using Card Stock
When printing on labels: • Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that: – The labels can withstand temperatures up to 210°C (410°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. Note: Labels can be printed at a higher fusing temperature up to 220°C (428°F) if Label Weight is set to Heavy.
Page 66: Printing Information Pages
Printing information pages See “Printing a menu settings page” on page 25 and “Printing a network setup page” on page 25 for more information on printing these pages. Printing a font sample list To print samples of the fonts currently available for your printer: Make sure the printer is on and Ready appears.
Page 67: Canceling A Print Job
Canceling a print job Canceling a print job from the printer control panel Press Stopping... appears, followed by Cancel Print Job or a list of jobs. If a list of jobs appears, press the arrow buttons to select which job to cancel, and then press Canceling a print job from the computer To cancel a print job, do one of the following: For Windows users...
Page 68 From the printer window, select the job to cancel. From the icon bar at the top of the window, click the Delete icon. Printing...
Page 69: Copying
Copying Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 70: Copying Photos
From the printer control panel, press Press to return to Ready. Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the printer control panel, press the Copy button, or use the keypad to enter the number of copies. Change the copy settings as needed.
Page 71: Customizing Copy Settings
Change the copy settings as needed. Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad. Otherwise, press 2 on the keypad. Press to return to Ready.
Page 72: Making Copies Using Paper From A Selected Tray
Press the arrow buttons until the tray or source containing the size you want the copy to be appears, and then press Note: If you select a paper size that is different from the original size, then the printer will scale the size automatically.
Page 73: Reducing Or Enlarging Copies
Press the arrow buttons to select a duplex option, and then press The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1 To 2 Sided if you have 1-sided original documents and you want 2-sided copies. Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad.
Page 74: Adjusting Copy Quality
Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad. Otherwise, press 2 on the keypad. Press to return to Ready. Adjusting copy quality Load an original document faceup, short edge first into the ADF or facedown on the scanner glass.
Page 75: Placing Separator Sheets Between Copies
Press the arrow buttons until On [1,2,1,2,1,2] or Off [1,1,1,2,2,2] appears, and then press select one. Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad. Otherwise, press 2 on the keypad. Press to return to Ready.
Page 76: Pausing The Current Print Job To Make Copies
Select the output you want, and then press For example, if you have four portrait-oriented original documents that you want copied to the same side of one sheet, then select 4 on 1 Portrait, and then press Press If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad.
Page 77: Canceling A Copy Job
Canceling a copy job A copy job can be canceled when the document is in the ADF, on the scanner glass, or while the document is printing. To cancel a copy job: From the printer control panel, press Stopping appears, followed by Cancel Job. Press to cancel the job.
Page 78: E-Mailing
E-mailing Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e-mail scanned documents to one or more recipients. There are three ways to send an e-mail from the printer.
Page 79: Creating An E-Mail Shortcut Using The Embedded Web Server
Setting up the address book Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.
Page 80: Using The Address Book
Press Search appears. Note: If there are no entries in the address book, then Manual Entry appears. Press to search the address book, or press the arrow buttons until Manual appears, and then press select or enter an e-mail address. Using the address book After selecting Search on the printer control panel, press the arrow buttons until the address you want appears, and then press...
Page 81: Canceling An E-Mail
Press 1 to enter another shortcut, or press 2 to end the shortcut entry. Press Sending an e-mail using the address book Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 82: Faxing
Faxing Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting the printer ready to fax Only select printer models have fax capability. The following connection methods may not be applicable in all countries or regions.
Page 83: Using The Embedded Web Server For Fax Setup
When Station Name appears, enter the name to be printed on all outgoing faxes. Press the button on the numeric keypad that corresponds with the number or letter you want. The first time you press the button, the number for that button appears. When you press the button again, one of the letters assigned to that button appears.
Page 84: Connecting To An Analog Telephone Line
Equipment and service options Fax connection setup Connect directly to the telephone line See “Connecting to an analog telephone line” on page 84 Connect to a Digital Subscriber Line (DSL or ADSL) service See “Connecting to a DSL service” on page 84. Connect to a Private Branch eXchange (PBX) or Integrated See “Connecting to a PBX or ISDN system”...
Page 85: Connecting To A Pbx Or Isdn System
Connect the DSL filter cable to an active telephone wall jack. Connecting to a PBX or ISDN system If you use a PBX or ISDN converter or terminal adapter, then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to the port designated for fax and telephone use.
Page 86: Connecting The Printer And A Telephone Or Answering Machine To The Same Telephone Line
Press the arrow buttons until Distinctive Rings appears, and then press Press the arrow buttons until the desired ring tone appears, and then press Connecting the printer and a telephone or answering machine to the same telephone line Connect one end of the telephone cable that came with the printer to the printer LINE port Connect the other end of the telephone cable to an active analog telephone wall jack .
Page 87: Connecting To An Adapter For Your Country Or Region
Answering machine and telephone Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country or region The following countries or regions may require a special adapter to connect the telephone cable to the active telephone wall jack: Country/region •...
Page 88 There is a plug installed in the printer EXT port . This plug is necessary for the proper functioning of the adapter. Note: Do not remove the plug if you have a serial phone system or wish to connect a phone or answering machine to the adapter.
Page 89 Connect the answering machine or telephone to the adapter. Answering machine Telephone Faxing...
Page 90 Germany There is a special RJ-11 plug installed in the printer EXT port . Do not remove this plug. It is necessary for the proper operation of the fax function and of downstream telephones. Connecting to a telephone wall jack in Germany Note: Do not remove the plug.
Page 91: Connecting To A Computer With A Modem
Connect the adapter into the N slot of an active analog telephone wall jack. If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall jack. If you would like to use the same line for recording messages on your answering machine, then connect a second telephone cable between the answering machine and the other N slot of the active analog telephone wall jack.
Page 92 Connect one end of the telephone cable that came with the printer to the printer LINE port . Connect the other end of the telephone cable to an active analog telephone wall jack. Remove the protective plug from the printer EXT port Connect your telephone to the computer telephone jack.
Page 93: Setting The Outgoing Fax Name And Number
Connect an additional telephone cord from the computer modem LINE port to the printer EXT port Setting the outgoing fax name and number To have the designated fax name and fax number printed on outgoing faxes: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section.
Page 94: Sending A Fax
In the Network Time Protocol section, select Enable NTP. Note: If you prefer to set the date and time manually, click inside the Manually Set Date & Time box, and then enter the current date and time. Verify that the time zone is correct. Click Submit.
Page 95: Getting Ready To Send A Fax Using The Computer
Close all open software programs. Insert the Software and Documentation CD. Note: If you cannot locate the Software and Documentation CD, you can download the driver from the Lexmark Web site at www.lexmark.com. See “Using the World Wide Web” on page 96.
Page 96: Sending A Fax Using The Computer
Click Finish, and then follow the instructions on the screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, select your operating system, and then select the PostScript driver.
Page 97: Creating Shortcuts
Select Fax, and then enter the recipient name, number, and other information as needed. Click Print. For Mac OS X version 10.4 or later users With a document open, choose File > Print. From the PDF pop-up menu, choose Fax PDF. Type the fax number in the To field, and enter other information as needed.
Page 98: Using Shortcuts And The Address Book
Creating a fax destination shortcut using the printer control panel Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 99: Customizing Fax Settings
Using the address book Note: If the address book feature is not enabled, contact your system support person. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 100: Sending A Fax At A Scheduled Time
Press the arrow buttons to make the fax lighter or darker. Press Press Sending a fax at a scheduled time Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 101: Canceling An Outgoing Fax
Click inside the Forward to Shortcut box, and then enter the shortcut number where you want the fax forwarded. Note: The shortcut number must be a valid shortcut number for the setting that was selected in the “Forward to” box. Click Submit.
Page 102: Understanding Fax Options
Understanding fax options Original Size This option lets you choose the size of the documents you are going to fax. From the Fax area of the printer control panel, press the Options button. Original Size appears. Press Press the arrow buttons until the size of the original document appears, and then press Content This option tells the printer the original document type.
Page 103: Improving Fax Quality
Improving fax quality Question When should I use Text mode? • Use Text mode when text preservation is the main goal of the fax, and preserving images copied from the original document is not a concern. • Text mode is recommended for faxing receipts, carbon copy forms, and documents that contain only text or fine line art.
Page 104: Scanning To A Computer Or Flash Drive
Scanning to a computer or flash drive Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images.
Page 105: Scanning To A Flash Drive
A shortcut number was automatically assigned when you clicked Submit. Remember this shortcut number and use it when you are ready to scan your documents. Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 106: Understanding Scan Profile Options
Understanding scan profile options Quick Setup This option lets you select preset formats or customize the scan job settings. You can select one of these settings: Custom Photo - Color JPEG Text - BW PDF Photo - Color TIFF Text - BW TIFF Text/Photo - BW PDF Text/Photo - Color PDF To customize the scan job settings, from the Quick Setup menu, select Custom.
Page 107: Improving Scan Quality
Darkness This option adjusts how light or dark your scanned documents will turn out in relation to the original document. Resolution This option adjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document.
Page 108 Question When should I use Photo mode? Use Photo mode when scanning photos printed on a laser printer or taken from a magazine or newspaper. Scanning to a computer or flash drive...
Page 109: Understanding Printer Menus
Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. Note: Certain menus are not available on selected printer models. Paper Menu Reports Network/Ports Settings Default Source Menu Settings Page Active NIC General Settings Size/Type...
Page 110: Size/Type Menu
Size/Type menu Menu item Description Select Source menu Notes: Tray 1 • These menus let you specify the installed paper size and type in the Tray 2 selected tray or manual feeder. MP Feeder • Only installed trays and feeders are listed in this menu. Manual Paper Manual Env Set Size menu for Tray 1 or Tray 2...
Page 111 Menu item Description Set Type menu for Tray 1 Lets you specify the type of paper loaded in Tray 1 Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Transparency • If available, a user-defined name will appear instead of Custom Type <x>. Recycled •...
Page 112: Configure Mp Menu
Configure MP menu This menu is available only on printer models equipped with multipurpose feeders. Menu item Description Configure MP Determines when the printer selects paper from the multipurpose feeder Cassette Notes: Manual • Cassette is the factory default setting. •...
Page 113: Paper Weight Menu
Paper Weight menu In the Paper Weight menu, the Select Type and Select Weight features work together to enable you to select the weight for a specific type of paper. Menu item Description Select Type Specifies the paper type Plain Weight Card Stock Weight Transparency Weight Recycled Weight...
Page 114: Custom Types Menu
Menu item Description Set Loading Specifies whether duplex (2-sided) printing is turned on • Duplex Note: Off is the factory default setting. • Custom Types menu Menu item Description Custom Type <x> Name a Custom Type <x>, and this user-defined name displays instead of Custom Type <x>.
Page 115: Custom Scan Sizes Menu
Custom Scan Sizes menu Menu item Description Custom Scan Size <x> Specifies a custom scan size name and options. This name replaces a Custom Scan Size <x> name in the printer menus. <x> can be either 1 or 2. Width 1–8.50 inches (25–216 mm) Notes: Height...
Page 116: Reports Menu
Menu item Description Portrait Height Sets the portrait height 3–14.17 inches Notes: 76–360 mm • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US factory default setting. Inches can be increased in 0.01-inch increments.
Page 117: Network/Ports Menu
Menu item Description Print Directory Displays the resources stored in the user's flash option. This feature appears only if there is an installed/mounted flash device. Asset Report Prints a report containing asset information including the printer serial number and model name. The report contains text and UPC barcodes that can be scanned into an asset database.
Page 118: Network Reports Menu
Menu item Description Network Buffer Sets the size of the network input buffer Disabled Notes: Auto • Auto is the factory default setting. • The value can be changed in 1-K increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 119: Job Timeout
Menu item Description View Network Address Both addresses are represented by 12-digit hexadecimal numbers. Job Timeout Sets the amount of time in seconds that a network print job can take before it is canceled. 0-225 seconds Notes: • 90 seconds is the factory default setting. •...
Page 120: Ipv6 Menu
Menu item Description TCP/IP Lets you view or change the setting DNS Server Address Note: This is a four-field IP address. IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. This menu is available from the Network/Ports menu: Network/Ports ...
Page 121: Appletalk Menu
Menu item Description Compatibility Specifies the wireless standard for the wireless network 802.11n Note: 802.11b/g/n is the factory default setting. 802.11b/g 802.11b/g/n Choose Network Lets you select an available network for the printer to use <list of available networks> Note: If the network you want to join is protected by a security setting, you will have to join it from the Embedded Web Server or the Wireless Setup Utility.
Page 122 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Page 123: Settings Menu
Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski...
Page 124: Date Format
Menu item Description Run Initial setup Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default setting becomes No. Paper Sizes Specifies the printer factory default measurements.
Page 125 Menu item Description Timeouts Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print Print Timeout Disabled 1–255 Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting.
Page 126: Factory Defaults
Menu item Description Factory Defaults Returns the printer settings to the factory default settings Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings. • Restore returns all printer settings to the factory default settings except Network/Ports menu settings.
Page 127: Print Page Borders
Menu item Description Print Page Borders Specifies whether a border is printed around the edge of the page at the margins Note: Off is the factory default setting. Collate Keeps the pages of a print job stacked in sequence when making multiple copies of the job Note: Off is the factory default setting.
Page 128: Fax Settings Menu
Menu item Description Overlay Specifies overlay text that is printed on each page of the copy job Note: Off is the factory default setting. Confidential Copy Draft Urgent Custom Allow priority copies Allows interruption of a print job to copy a page or document Note: On is the factory default setting.
Page 129: Fax Send Settings
Menu item Description Memory Use Defines the amount of non-volatile memory used to fax a job All receive Notes: Mostly receive • “All receive” specifies that all the memory is set to receive fax jobs. Equal • “Mostly receive” specifies that most of the memory is set to receive fax jobs. Mostly sent •...
Page 130: Dial Prefix
Menu item Description Sides (Duplex) Specifies how the text and graphics are oriented on the page Notes: Long edge • Sides (Duplex) is not available on selected printer models. Short edge • Off is the factory default setting. • Long edge assumes binding along the long edge of the page (left edge for portrait orientation and top edge for landscape orientation).
Page 131: Background Removal
Menu item Description Max Speed Specifies the maximum speed in baud at which faxes are sent 2400 Note: 33600 baud is the factory default setting. 4800 9600 14400 33600 Background Removal Adjusts the amount of background visible on a copy -4 to +4 Note: 0 is the factory default setting.
Page 132 Menu item Description Sides (Duplex) Enables duplex (two-sided) printing for incoming fax jobs Note: Off is the factory default setting. Fax Footer Prints the transmission information at the bottom of each page from a received fax Note: Off is the factory default setting. Max Speed Specifies the maximum speed in baud at which faxes are received 2400...
Page 133: Flash Drive Menu
Speaker Settings Menu item Description Speaker Mode Notes: Always Off • Always Off turns the speaker off. On until Connected • “On until Connected” is the factory default setting. The speaker is on and issues Always On a noise until the fax connection is made. •...
Page 134: Scan Settings
Scan Settings Menu item Description Format Specifies the format of the file PDF (.pdf) Note: PDF is the factory default setting. TIFF (.tif) JPEG (.jpg) PDF Version Sets the version of the PDF file that will be scanned to USB 1.2–1.6 Note: 1.5 is the factory default setting.
Page 135 Menu item Description Original Size Specifies the paper size of the document that is being scanned Letter Note: Letter is the US factory default setting. A4 is the international factory default Legal setting. Mixed Letter/Legal Executive Folio Statement Universal 4 x 6 in. 3 x 5 in.
Page 136: Print Settings
Menu item Description Base File Name Limit the base file name to under 53 characters, because the time is added to the end of the base file name Note: Scanned-image is the factory default setting. Background Removal Adjusts the amount of background visible on a copy -4 to +4 Note: 0 is the factory default setting.
Page 137: Print Area
Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Whole Page • Normal is the factory default setting. When attempting to print data in the non-printable area defined by the Normal setting, the printer clips the image at the boundary. •...
Page 138 Menu item Description Copies Specifies a default number of copies for each print job 1–999 Note: 1 is the factory default setting. Blank Pages Specifies whether blank pages are inserted in a print job Do Not Print Note: “Do Not Print” is the factory default setting. Print Collate Stacks the pages of a print job in sequence when printing multiple copies...
Page 139: Quality Menu
Menu item Description Orientation Specifies the orientation of a multiple-page sheet Auto Notes: Landscape • Auto is the factory default setting. The printer chooses between portrait and Portrait landscape. • Long Edge uses landscape. • Short Edge uses portrait. N-Up Border Prints a border around each page image None Note: None is the factory default setting.
Page 140: Utilities Menu
Menu item Description Brightness Adjusts or darkens printed output and conserves toner -6 to +6 Notes: • 0 is the factory default setting. • A negative value will darken text, images, and graphics. A positive value will lighten them and conserve toner. Contrast Adjusts the degree of difference between levels of gray in printed output 0–5...
Page 141: Pdf Menu
PDF menu Menu item Description Scale to Fit Scales page content to fit the selected page size Note: No is the factory default setting. Annotations Specifies whether to print annotations in the PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item...
Page 142 Menu item Description PCL Emulation Settings Changes the point size for scalable typographic fonts Point Size Notes: 1.00–1008.00 • 12 is the factory default setting. • Point Size refers to the height of the characters in the font. One point equals approximately 1/72 of an inch.
Page 143: Image Menu
Menu item Description Tray Renumber Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Assign MP Feeder Notes: None • Off is the factory default setting. 0–199 • None is not an available selection. It is displayed only when it is selected Assign Tray <x>...
Page 144: Set Date And Time
Menu item Description Scaling Scales the image to fit the selected paper size Anchor Top Left Note: Best Fit is the factory default setting. Best Fit Anchor Center Fit Height/Width Fit Height Fit Width Orientation Sets the image orientation Portrait Note: Portrait is the factory default setting.
Page 145 Menu item Description Time Zone (Europe and Specifies the time zone for the fax Africa) Note: * indicates that this value does not have pre-programmed Daylight Savings Azores (AZOT) Time Start and End times. Praia (CVT) * GMT (*) Dublin, Ireland London (BST) Western Europe Central Europe...
Page 146: Maintaining The Printer
Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. Remove all paper from the printer.
Page 147: Cleaning The Adf Separator Rollers
ADF glass Wipe the areas shown and let them dry. Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers. Open the ADF cover. Unlock the separator roll. Remove the separator roll.
Page 148: Storing Supplies
Reinstall the separator roll. Lock the separator roll. Close the ADF cover. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 149: Checking The Status Of Supplies From A Network Computer
Checking the status of supplies from a network computer Note: The computer must be connected to the same network as the printer. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.
Page 150: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 151: Replacing Supplies
Ordering ADF replacement parts Order ADF replacement parts if you experience problems with paper double-feeding or failing to feed through the Automatic Document Feeder. Part name Part number ADF input tray 40X5470 ADF separator pad 40X5472 ADF separator roll 40X5471 Replacing supplies Replacing the toner cartridge When 88 Cartridge is low appears, or when you experience faded print, remove the toner cartridge.
Page 152 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. Unpack the new toner cartridge. Shake the cartridge in all directions to distribute the toner. Maintaining the printer...
Page 153: Replacing The Photoconductor Kit
Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.
Page 154 To replace the photoconductor kit: Open the front door by pressing the button on the left side of the printer and lowering the front door. Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle.
Page 155 Unpack the new photoconductor kit. Be careful not to touch the photoconductor drum. Warning—Potential Damage: When replacing a photoconductor kit, do not leave it exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks.
Page 156 After you replace the photoconductor kit, reset the photoconductor counter. To reset the counter, see the instruction sheet that came with the new photoconductor kit. Warning—Potential Damage: Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void your warranty. Close the front door.
Page 157: Administrative Support
This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. Restoring the factory default settings...
Page 158: Viewing Reports
Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, logs, and supplies. To view reports from a network printer: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 159: Setting Up E-Mail Alerts
Setting up e-mail alerts You can have the printer send you an e-mail when the supplies are getting low or when the paper needs to be changed, added, or unjammed. To set up e-mail alerts: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
Page 160 Click Printer Settings. Enter the IP addresses of the source and target printers. Note: To add additional target printers, click the Add Target IP button. Click Copy Printer Settings. Administrative support...
Page 161: Clearing Jams
Clearing jams Clearing jams To clear a jam message and resume printing, clear the entire paper path, and then press . If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
Page 162: Paper Jams
Jam message numbers and how to access each jam Jam number To access the jam 200-201 Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit. Open the front door, and then open the rear door. Open the front door, and then open the rear door.
Page 163 Remove the jam if you see it here. If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jammed sheets. Insert the photoconductor kit and toner cartridge.
Page 164: Paper Jam
Close the front door. Press 202 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. Open the front door, and then remove the photoconductor kit and toner cartridge.
Page 165 If you do not see any jammed sheets, open the rear door. Remove the jam. Close the rear door. Insert the photoconductor kit and toner cartridge. Close the front door. Press Clearing jams...
Page 166 231 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. Open the front door.
Page 167 Close the rear door. Close the front door. Press 233 paper jam Remove the tray from the printer. Clearing jams...
Page 168 Locate the lever shown, and then pull it down to release and remove the jammed sheets. Insert the tray. Press If this does not clear the jam, complete the steps in “231 paper jam” on page 166. 234 paper jam A single jam or multiple jams are in the duplex area of the printer.
Page 169 242 paper jam Remove the optional tray from the printer. Remove the jam. Insert the tray. Press Clearing jams...
Page 170 251 paper jam A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. If the sheet is not visible, complete the following steps: Open the front door, and then remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and then remove any jams.
Page 171 290–294 paper jams Clearing jams under the ADF cover Remove all original documents from the ADF. Open the ADF cover. Unlock the separator roll. Clearing jams...
Page 172 Remove the separator roll. Remove the jammed paper. Reinstall the separator roll. Clearing jams...
Page 173 Lock the separator roll. Close the ADF cover. Press Clearing jams...
Page 174 Clearing ADF jams by lifting the scanner cover Open the scanner cover, and then remove any jammed pages. Press Clearing ADF duplex jams If you are making a two-sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: Remove the ADF tray.
Page 175 Remove the jammed paper by pulling the lower edge of the sheet exiting the ADF. Reinstall the ADF tray. Press Clearing jams...
Page 176: Troubleshooting
Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 177: Fax Failed
DO NOT TOUCH Reading flash data DO NOT POWER OFF As a part of this message, a bar graphic appears on one line of the display, indicating the percentage of processing time completed. Wait for the message to clear. The message displays until all code is received and the processing is complete. Warning—Potential Damage: If your printer is connected to a computer by a USB cable, do not touch the printer control panel while this message appears on the display.
Page 178: No Dial Tone
Line busy A fax number is dialed, but the fax line is busy. Wait for the message to clear. Load manual feeder with <x> Try one or more of the following: • Load the specified paper in the multipurpose feeder. •...
Page 179: Programming Engine Code Do Not Power Off
Programming Engine Code DO NOT POWER OFF Wait for the message to clear. Warning—Potential Damage: Do not turn the printer power off while Programming Engine Code appears on the display. Programming flash DO NOT POWER OFF Wait for the message to clear. Warning—Potential Damage: Do not turn the printer power off while Programming flash appears on the display.
Page 180: Yy Replace Defective Or Missing Cartridge
Unsupported USB hub, please remove Remove the unrecognized USB hub. Some USB flash drives have a built-in USB hub, and these flash drives are not supported. USB/USB <x> The printer is using a USB cable connection. The USB port is the active communication link. Waiting The printer has received data to print, but is waiting for an End-of-Job command, a Form Feed command, or additional data.
Page 181: Insufficient Memory To Collate Job
37 Insufficient memory to collate job Try one or more of the following: • Press the arrow buttons until Continue appears, and then press to print the portion of the job already stored and begin collating the rest of the print job. •...
Page 182: Standard Network Software Error
Try one or more of the following: • Press to clear the message and continue printing. • Turn the power off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Standard network software error Try one or more of the following: •...
Page 183: Replace Pc Kit
84 Replace PC Kit The photoconductor kit is exhausted. Install a new photoconductor kit. 88.yy Cartridge is low Replace the toner cartridge, and then press to clear the message and continue printing. 200.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. To access the jam, try one or more of the following: •...
Page 184: Yy Paper Jam
231.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. Open the front door. Open the rear door. Remove the jam. Close both doors. Press to continue printing. 233.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. To access the jam, try one or more of the following: •...
Page 185: Paper Missing
24x.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. To access the jam, try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge. •...
Page 186: Solving Printing Problems
294 ADF Jam This jam location may also be identified as 294.04 Duplex Sensor Off Jam, 294.05 Scan Sensor Off Jam, or 294.06 ADF Backfeed Jam. To clear this jam: Remove all pages from the ADF. Note: The message clears when the pages are removed from the ADF. Flex and fan the pages.
Page 187: Job Takes Longer Than Expected To Print
Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. AKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com.
Page 188: Job Prints From The Wrong Tray Or On The Wrong Paper
Press the arrow buttons until General Settings appears, and then press Press the arrow buttons until Print Recovery appears, and then press Press the arrow buttons until Page Protect appears, and then press Press the arrow buttons until Off appears, and then press HANGE ENVIRONMENTAL SETTINGS When using Eco-Mode or Quiet Mode settings, you may notice a short delay before the first page is printed.
Page 189: Solving Copy Problems
EDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of images, and the number of pages in the job. Unexpected page breaks occur Increase the Print Timeout value: From the printer control panel, press Press the arrow buttons until Settings appears, and then press...
Page 190: Poor Copy Quality
Close the scanner cover. Poor copy quality These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges •...
Page 191: Partial Document Or Photo Copies
HECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the original document is satisfactory. HECK THE DOCUMENT PLACEMENT • Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. •...
Page 192: Solving Scanner Problems
Unable to pause print job to make copies Make sure “Allow priority copies” is set to On in the Copy Settings menu. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. •...
Page 193: Poor Scanned Image Quality
Poor scanned image quality These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see “Cleaning the scanner glass”...
Page 194: Solving Fax Problems
HECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. HECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.
Page 195 EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter.
Page 196: Can Send But Not Receive Faxes
Can send but not receive faxes These are possible solutions. Try one or more of the following: HECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. HECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4.
Page 197: Solving Option Problems
Received fax has poor print quality These are possible solutions. Try one or more of the following: SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that the quality of the original document is satisfactory. •...
Page 198: Solving Paper Feed Problems
HECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER Turn the printer off. Unplug the printer. Check the connection between the option and the printer. AKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.
Page 199: Solving Print Quality Problems
AKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder. HECK THE GUIDES Move the guides in the tray to the correct positions for the paper size loaded.
Page 200: Blank Pages
Press the arrow buttons until Prt Quality Pgs appears, and then press The print quality test pages print. Press the arrow buttons until Exit Config Menu appears, and then press Resetting the Printer appears briefly, and then Ready appears. Blank pages These are possible solutions.
Page 201: Clipped Images
Clipped images These are possible solutions. Try one or more of the following: HECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.
Page 202: Incorrect Margins
HECK THE EDIA YPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray.
Page 203: Print Is Too Dark
HE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Print is too dark These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS...
Page 204: Print Is Too Light
HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too light These are possible solutions. Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. •...
Page 205: Skewed Print
HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Skewed print HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions.
Page 206: Toner Specks
Toner specks These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer.
Page 207: Streaked Vertical Lines
AKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 208: Embedded Web Server Does Not Open
Solid black or white streaks appear on transparencies or paper These are possible solutions. Try one or more of the following: AKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. HECK THE PAPER TYPE •...
Page 209: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside of the front door of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.
Page 210: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 211 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 212: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice This symbol identifies static-sensitive parts.
Page 213: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations.
Page 214: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.
Page 215: Industry Canada Compliance Statement
A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Page 216: Notice To Users Of The Canadian Telephone Network
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 217: Notice To Users Of The New Zealand Telephone Network
connected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter’s Laboratories), another NRTL (Nationally Recognized Testing Laboratory), or a recognized safety certification body in the country/region of use. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
Page 218: Regulatory Notices For Wireless Products
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 219: Exposure To Radio Frequency Radiation
Exposure to radio frequency radiation The following notice is applicable if your printer has a wireless network card installed: The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Page 220 A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information.
Page 221 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 222: Statement Of Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 223: Extent Of Limited Warranty
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 224 The patented printer is licensed for, and designed to work with only genuine Lexmark toner cartridges and developer components for the life of the patented printer. Under this patent license, you agree to: (1) use only genuine Lexmark toner cartridges and developer components with this printer except as otherwise provided below, and (2) pass this license/agreement to any subsequent user of this printer.
Page 225 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 226 If you have such statutory rights, you will notify Lexmark in writing of any intended reverse engineering, reverse assembly, or reverse compilation. You may not decrypt the Software Program unless necessary for the legitimate Use of the Software Program.
Page 227 Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services. EXPORT RESTRICTIONS. You may not (a) acquire, ship, transfer, or reexport, directly or indirectly, the Software...
Page 228: Index
Index Numerics cleaning ADF separator rollers 147 200.yy Paper jam 183 Active NIC menu 117 exterior of the printer 146 201.yy Paper jam 183 address book, e-mail scanner glass 146 202.yy Paper jam 183 setting up 79 Close front door 176 231.yy Paper jam 184 address book, fax collating copies 74...
Page 229 improving copy quality 77 Embedded Web Server 157 fax connection making a copy lighter or administrator settings 157 connecting the printer to the wall darker 73 copying settings to other jack 84 multiple pages on one sheet 75 printers 159 connecting to a distinctive ring on both sides of the paper does not open 208...
Page 230 turning daylight saving time on or avoiding 41 Copy Settings 126 off 94 understanding messages 161 Custom Scan Sizes 115 using shortcuts 98 jams, avoiding Custom Types 114 using the address book 99 cutting paper and specialty Default Source 109 viewing a fax log 101 media 55 diagram of 109...
Page 231 paper sizes print troubleshooting supported by the printer 58 incorrect characters print 188 options Paper Texture menu 112 incorrect margins 202 250-sheet drawer 22 paper types job prints from wrong tray 188 550-sheet drawer 22 duplex support 57 job prints on wrong paper 188 fax 102 supported by printer 57 job takes longer than...
Page 232 56 No dial tone 178 improving scan quality 107 recycling 213 Power Saver 178 scanning to a flash drive 105 Lexmark packaging 38 Programming Engine Code 179 security Lexmark products 38 Programming flash 179 protecting menus 158 toner cartridges 38...
Page 233 setting Toner is low 179 job prints on wrong paper 188 paper size 40 transparencies job takes longer than paper type 40 copying to 70 expected 187 TCP/IP address 119 loading 46 jobs do not print 186 Universal Paper Size 40 tips 63 Large jobs do not collate 188 setting up the printer...
Page 234 Unsupported USB device, please remove 179 Unsupported USB hub, please remove 180 USB menu 121 USB port 23 USB/USB <x> 180 Utilities menu 140 viewing reports 158 Waiting 180 Waiting for redial 180 Web site finding 9 Windows wireless network installation 28 wired network setup using Windows 32 wired networking...

This manual is also suitable for:

13b0500 13b0501 13b0502 264dn - x b/w laser 364dn - x b/w laser X264dn ... Show all

Lexmark 13B0503 - X 364dw B/W Laser User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guidelines

Printing

Copying

E-Mailing

Faxing

Scanning to a Computer or Flash Drive

Understanding Printer Menus

T

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark 13B0503 - X 364dw B/W Laser