Lexmark E360d Series User Manual
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Lexmark E360d Series User Manual

Lexmark printer user's guide
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See also: Troubleshooting Manual , Administrator's Manual
Lexmark E360d and E360dn
Series
User's Guide
May 2008
www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2008 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550

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Summary of Contents for Lexmark E360d Series

  • Page 1 User's Guide May 2008 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2008 Lexmark International, Inc.

  • Page 2: Table Of Contents

    Contents Safety information...7 Learning about the printer...9 Finding information about the printer...9 Printer configurations...10 Understanding the printer control panel...14 Using the standard exit bin and paper stop...15 Additional printer setup...16 Installing internal options...16 Available internal options... 16 Accessing the system board to install internal options... 17 Installing a memory card ...
  • Page 3 Printing a directory list... 49 Printing the print quality test pages ... 50 Canceling a print job...50 Canceling a print job from the printer control panel ... 50 Canceling a print job from the computer ... 50 Clearing jams...52 Avoiding jams...52 Identifying jams in the paper path...53...
  • Page 4 USB menu ... 85 Parallel menu... 86 Understanding printer messages...89 List of status and error messages...89 Maintaining the printer...97 Cleaning the exterior of the printer...97 Storing supplies...97 Conserving supplies...98 Checking the status of supplies from a network computer...98 Ordering supplies...99 Ordering toner cartridges...
  • Page 5 Configuring supply notifications...109 Copying printer settings to other printers...110 Troubleshooting...111 Solving basic printer problems...111 Printer control panel display is blank or displays only diamonds...111 Solving printing problems...111 Jobs do not print...111 Multiple-language PDFs do not print...112 Job takes longer than expected to print ...112 Job prints from the wrong tray or on the wrong paper ...113...
  • Page 6 Paper frequently jams ...115 Paper jam message remains after jam is cleared ...115 Page that jammed does not reprint after you clear the jam...116 Solving print quality problems...116 Isolating print quality problems...116 Blank pages...117 Characters have jagged or uneven edges ...117 Clipped images...117 Gray background ...118 Ghost images...118...

  • Page 7: Safety Information

    This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
  • Page 8 • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

  • Page 9: Learning About The Printer

    Follow the set of instructions for local, network, or wireless, depending on what you need. Help Description The Help gives you instructions for using the software. While in any Lexmark software program, click Help, Tips Customer support Description Where to find (North America)

  • Page 10: Printer Configurations

    Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1) Multipurpose feeder door...
  • Page 11 Rear door Ethernet port Note: The Ethernet port is a feature on network models only. USB port Parallel port Printer power cord socket Power switch Locking device Learning about the printer...

  • Page 12: Configured Models

    Configured models The following illustration shows the printer configured with an optional 250-sheet drawer: Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1) Optional 250-sheet drawer (Tray 2) Multipurpose feeder door...
  • Page 13 The following illustration shows the printer configured with an optional 550-sheet drawer: Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1) Optional 550-sheet drawer (Tray 2) Multipurpose feeder door...

  • Page 14: Understanding The Printer Control Panel

    Opens the menus. Note: The menus are available only when the printer is in the Ready state. Returns the printer control panel to the top level menu screen if pressed while in a menu. Off—The power is off.

  • Page 15: Using The Standard Exit Bin And Paper Stop

    Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause creases in the transparencies. • When moving the printer to another location, make sure the paper stop is closed. Learning about the printer...

  • Page 16: Additional Printer Setup

    CAUTION—SHOCK HAZARD: If you are installing internal options, memory cards, flash memory or a firmware card after setting up the printer, turn the printer off and unplug it from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well and unplug any cables going to the printer.

  • Page 17: Accessing The System Board To Install Internal Options

    CAUTION—SHOCK HAZARD: When accessing the system board, turn the printer off, and then unplug the power cord from the wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well and unplug any cables going to the printer.

  • Page 18: Installing A Memory Card

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

  • Page 19: Installing A Flash Memory Or Firmware Card

    If you have other devices attached to the printer, then turn them off as well and unplug any cables going to the printer.
  • Page 20 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Close the system board door. Additional printer setup...

  • Page 21: Installing Hardware Options

    The printer supports one optional drawer; you can install a 250- or 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are installing an optional drawer after setting up the printer, then turn the printer off and unplug the power cord from the wall outlet before continuing Unpack the drawer, and then remove any packing material from the outside of the drawer.

  • Page 22: Attaching Cables

    Connect the printer to a computer or a network. • For a local connection, use a USB or parallel cable. • For a network connection, use an Ethernet cable. Connect the power cord to the printer first and then to a wall outlet. Additional printer setup...

  • Page 23: Installing Printer Software

    Printer power cord socket Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. If you need to install the software after setup, follow these instructions: For Windows users Close all open software programs.

  • Page 24: Verifying Printer Setup

    After the menu settings page prints, Ready appears. Printing a network setup page If the printer is attached to a network, print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.

  • Page 25: Loading Paper And Specialty Media

    Configuring Universal paper settings The Universal Paper Size is a user-defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the specified tray to Universal when the size you want is not available from the Paper Size menu.
  • Page 26 Specify the paper height and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet.

  • Page 27: Loading The Standard 250-Sheet Tray

    Loading the standard 250-sheet tray The printer has two trays to select from: the standard tray (Tray 1), also known as the 250-sheet tray, and either the optional 250-sheet tray or the optional 550-sheet tray (Tray 2). Only one optional drawer (which includes an optional tray) may be attached to the printer at one time.
  • Page 28 If you are loading a longer size of paper like A4 or legal, squeeze the length guide tab and slide the length guide backwards to the position for the length of paper you are loading. The tray extends backwards as shown. If you are loading A6-size paper: Squeeze the length guide tab shown as follows, and slide the length guide toward the center of the tray to the A5 size position.
  • Page 29 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack toward the back of the tray as shown with the recommended print side facedown. Note: Notice the maximum fill line on the side of the width guide which indicates the maximum height for loading paper.
  • Page 30 If a different type of paper was loaded than the type previously loaded in the tray, change the Paper Type setting for the tray from the printer control panel. For more information, see “Setting the Paper Size and Paper Type” on page 25.

  • Page 31: Loading The Optional 250- Or 550-Sheet Tray

    Loading the optional 250- or 550-sheet tray Only one optional drawer, which includes either a 250- or 550-sheet tray, may be attached to the printer at a time. Regardless of the number of sheets in the optional tray, it is referred to as Tray 2.

  • Page 32: Using The Multipurpose Feeder

    Using the multipurpose feeder You may want to use the multipurpose feeder when you print on different sizes and types of papers or specialty media, such as card stock, transparencies, paper labels, and envelopes. You may also want to use the multipurpose feeder for single-page print jobs on letterhead or on other specialty media you do not keep in a tray.

  • Page 33: Loading The Multipurpose Feeder

    Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading the multipurpose feeder Squeeze the tab located on the right width guide, and move the guides out fully. Prepare the paper or specialty media for loading. •...
  • Page 34 • Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Fanning prevents the edges of envelopes from sticking together. It also helps them feed properly to avoid jams.
  • Page 35 • Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came • Load letterhead with the logo faceup and the top edge entering the printer first.

  • Page 36: Paper Capacities

    Slide the paper gently into the multipurpose feeder until it comes to a stop. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. From the printer control panel, set the Paper Size and Paper Type. Paper capacities...

  • Page 37: Multipurpose Feeder

    Assign a Custom Type <x> name to a tray to link or unlink it. Associate the same Custom Type <x> name to each tray that you want to link. Only trays with the same custom names assigned will link. Make sure the printer is on and Ready appears. From the printer control panel, press...

  • Page 38: Changing A Custom Type Name

    Changing a Custom Type <x> name If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type <x> for each of the custom paper types that are loaded. When a Custom Type <x> name is changed, the menus display the new name instead of Custom Type <x>.

  • Page 39: Paper And Specialty Media Guidelines

    Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.

  • Page 40: Unacceptable Paper

    Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms...

  • Page 41: Using Recycled Paper And Other Office Papers

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.

  • Page 42: Supported Paper Sizes, Types, And Weights

    Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper types and weights supported by the printer The printer engine and the duplex path support 60–90 g/m supports 60–163 g/m (16–43 lb) paper weights.

  • Page 43: Paper Sizes Supported By The Printer

    Paper sizes supported by the printer Paper size Dimensions 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) 184 x 267 mm Executive (7.3 x 10.5 in.)
  • Page 44 Paper size Dimensions 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) Other Envelope 229 x 356 mm (9 x 14 in.) A6 is supported only for grain long papers. If a paper size you want to use is not listed, configure a Universal paper size. For more information, see “Configuring Universal paper settings”...

  • Page 45: Printing

    Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 52 and “Storing paper” on page 41. Printing a document Load paper into a tray or feeder.

  • Page 46: Printing Specialty Documents

    Customize the settings as needed in the Print dialog: With a document open, choose File > Print. Select a Paper Source option, and then choose the tray loaded with the appropriate paper. Click Print. Printing specialty documents Tips on using letterhead Page orientation is important when printing on letterhead.

  • Page 47: Tips On Using Transparencies

    • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 70X7240 for letter-size transparencies and Lexmark part number 12A5010 for A4-size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.

  • Page 48: Tips On Using Labels

    Note: Labels can be printed at a higher fusing temperature up to 220°C (428°F) if Label Weight is set to Heavy. Select this setting using the Embedded Web Server, or from the printer control panel Paper menu. –...

  • Page 49: Tips On Using Card Stock

    Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 210°C (410°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer. •...

  • Page 50: Printing The Print Quality Test Pages

    The print quality test pages print. Press the arrow buttons until Exit Config Menu appears, and then press Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Canceling a print job Canceling a print job from the printer control panel If the job is formatting or already printing, and Cancel a job appears: Press the arrow buttons until Cancel appears.

  • Page 51: For Macintosh Users

    From the keyboard, press Delete. From the Windows taskbar: When you send a job to print, a small printer icon appears in the right corner of the taskbar. Double-click the printer icon. A list of print jobs appears in the printer window.

  • Page 52: Clearing Jams

    To resolve the jam messages, you must clear the entire paper path and press printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.

  • Page 53: Identifying Jams In The Paper Path

    Identifying jams in the paper path The following illustration shows the path that paper travels through the printer. The path varies depending on the input source (tray or feeder) and depending on whether a duplex (two-sided) print job is being sent.
  • Page 54 Standard exit bin Front door Multipurpose feeder door Tray 1 Optional 250- or 550-sheet tray (Tray 2) Rear door Jam message numbers and how to access each jam Jam number To access the jam Try one or more of the following: •...

  • Page 55: 200 Paper Jam

    Open the multipurpose feeder door. 200 paper jam Remove the tray from the printer. Remove the jam if you see it here. If you do not see it, open the front door, and then remove the photoconductor kit and toner cartridge (unit).

  • Page 56: Paper Jam

    201 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area.

  • Page 57: 202 Paper Jam

    202 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area.
  • Page 58 Open the rear door. Remove the jam. Close the rear door. Close the front door. Press Clearing jams...

  • Page 59: 231 Paper Jam

    231 paper jam CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area.

  • Page 60: 233 Paper Jam

    If this does not clear the jam, complete the steps in “231 paper jam” on page 59. 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on. To locate and remove the jammed sheets, complete all the steps in: •...

  • Page 61: 235 Paper Jam

    235 paper jam A duplex print job was sent to the printer using a size of paper not supported for duplex printing. A sheet is jammed in the standard exit bin. To remove the jam, gently pull the jammed sheet out of the standard exit bin.

  • Page 62: Paper Jam

    Remove the jam. Insert the optional tray. Press 251 paper jam A sheet of paper or specialty media failed to feed completely from the multipurpose feeder. Part of it may be still visible. If it is visible, gently pull the jammed sheet from the front of the multipurpose feeder. Clearing jams...
  • Page 63 If the sheet is not visible, complete the following steps: Open the front door, and then remove the unit. Lift the flap at the front of the printer, and then remove any jammed sheets of paper that are short lengths of paper.

  • Page 64: Understanding Printer Menus

    Finishing Menu Quality Menu Utilities Menu PostScript Menu PCL Emul Menu Depending on the printer setup, this menu item appears as Standard Network, Wireless Network, or Network <x>. Reports Menu Settings Page Device Statistics Network Setup Page Network <x> Setup Page...

  • Page 65: Paper Menu

    If the same size and type of paper are in two trays and the Paper Size and Paper Type settings match, then the trays are automatically linked. When one tray is empty, the job prints using paper from the linked tray. • The A6 paper size is supported only in Tray 1. Understanding printer menus...
  • Page 66 Lets you specify the type of paper loaded in Tray 1 Notes: • Plain Paper is the factory default setting for Tray 1. • If available, a user-defined name will appear instead of Custom Type <x>. • Use this menu item to configure automatic tray linking. Understanding printer menus...

  • Page 67: Configure Mp Menu

    Note: Plain Paper is the factory default setting. Lets you specify the type of envelope being manually loaded Note: Envelope is the factory default setting. Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting.

  • Page 68: Paper Texture Menu

    • Rough is the factory default setting for Bond. • When Rough Texture is the setting selected for Select Type, Rough is the only Select Texture setting available. • Settings appear only if the paper is supported. Understanding printer menus...

  • Page 69: Paper Weight Menu

    When Heavy Weight is the setting selected for Select Type, Heavy is the only Select Weight setting available. • Settings appear only if the paper is supported. Description Specifies the paper type Note: After you select the type of paper, the Set Loading menu appears. Understanding printer menus...

  • Page 70: Custom Types Menu

    Millimeters is the international factory default setting. Sets the portrait width Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01-inch increments.

  • Page 71: Reports Menu

    This menu item appears only for network printers or printers connected to print servers. Prints a report in English of all the fonts available for the printer language currently set in the printer Note: A separate list is available for PCL and PostScript emulations. Each emulation report contains print samples and information about the available fonts for each language.

  • Page 72: Print Directory

    The optional flash memory must be installed correctly and working properly. Prints a report containing asset information including the printer serial number and model name. The report contains text and UPC barcodes that can be scanned into an asset database.

  • Page 73: Quiet Mode

    Single means the Toner is low message will appear and the indicator light will blink red. Sets the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Note: Disabled does not appear unless Energy Conserve is Off.

  • Page 74: Setup Menu

    Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. • On sets the printer to process the whole page so that the entire page prints. Returns the printer settings to the factory default settings Notes: •...

  • Page 75: Print Area

    Flash appears only if a flash option is installed. • Storing downloads in RAM is temporary. Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: •...

  • Page 76: Separator Sheets

    • Multi-Purpose Feeder appears as a value only if it is a supported option on the printer and if Configure MP is set to Cassette. Specifies that multiple-page images be printed on one side of a sheet of paper. Notes: •...

  • Page 77: Quality Menu

    Positioning depends on the number of images and whether the images are in portrait or landscape orientation. Specifies the orientation of a multiple-page sheet Notes: • Auto is the factory default setting. The printer chooses between portrait and landscape. • Landscape uses long edge. •...

  • Page 78: Utilities Menu

    Assists in isolating the source of a print job problem Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed. • To exit Hex Trace, turn the printer off or reset the printer.

  • Page 79: Postscript Menu

    • Resident is the factory default setting. • A formatted flash memory option card must be installed in the printer and operating properly for this menu item to be available. • The flash memory option cannot be Read/Write, Write, or password-protected.
  • Page 80 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page.

  • Page 81: Network/Ports Menu

    View Card Status Connected Disconnected View Card Speed View Network Address Description Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. •...

  • Page 82: Job Timeout

    A setting value of 0 disables the timeout. • If a value of 1–9 is selected, the setting is saved as 10. Allows the printer to print a banner page. Note: Off is the factory default setting. Description Specifies whether to activate TCP/IP Note: On is the factory default setting.

  • Page 83: Ipv6 Menu

    Server. Enables DHCPv6 in the printer Note: Yes is the factory default setting. Description Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting.

  • Page 84: Network Buffer

    • When the Off setting is used, the printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off. Sets the printer to perform the special processing required for bidirectional...

  • Page 85: Usb Menu

    * is the factory default setting. Description Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: •...

  • Page 86: Parallel Menu

    • When the Off setting is used, the printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off. Understanding printer menus...

  • Page 87: Parallel Buffer

    The parallel buffer size setting can be changed in 1-K increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
  • Page 88 Sets the network address, netmask, and gateway information for an external print server that is attached to the printer using a parallel cable. Note: This menu is available only if the printer is attached to an external print server through the parallel port.

  • Page 89: Understanding Printer Messages

    Wait for the message to clear. The message displays until all code is received and the processing is complete. Warning—Potential Damage: If your printer is connected to a computer by a USB cable, do not touch the printer control panel while this message appears on the display. Do not turn the printer off while this message appears.

  • Page 90: Invalid Engine Code

    <x> indicates that an internal print server is installed inside the printer or that the printer is connected to an external print server. Power Saver The printer is saving power while it waits for the next print job. Send a job to print to take the printer out of Power Saver mode. Programming Engine Code DO NOT POWER OFF Wait for the message to clear.

  • Page 91: Yy Cartridge Part Number Unsupported By Device

    USB/USB <x> The printer is using a USB cable connection. The USB port is the active communication link. Waiting The printer has received data to print, but is waiting for an End-of-Job command, a Form Feed command, or additional data. •...

  • Page 92: Insufficient Memory For Flash Memory Defragment Operation

    • Cancel the current print job. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to save settings. Install additional memory, or press and continue printing. 37 Insufficient memory for Flash Memory Defragment operation Try one or more of the following: •...

  • Page 93: Not Enough Free Space In Flash Memory For Resources

    • Press the arrow buttons until Continue appears, and then press • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 56 Standard USB port disabled Try one or more of the following: •...

  • Page 94: Xy Cartridge Region Mismatch

    The photoconductor kit is exhausted. Install a new photoconductor kit. 42.xy Cartridge region mismatch Replace the toner cartridge with one that is correct for the region where you purchased your printer. 51 Defective flash detected Try one or more of the following: •...

  • Page 95: Yy Paper Jam

    To access the jam, try one or more of the following: • Open the front door, and then open the rear door. • Remove Tray 1, and then depress the lever. Remove the jam. Close any open doors or trays. Press to continue printing. Understanding printer messages...
  • Page 96 The message indicates either where the paper is jammed or the number of pages jammed. Remove the jam from the standard exit bin. Check the paper size to ensure that it is supported by the printer. Press to continue printing.

  • Page 97: Maintaining The Printer

    Make sure all areas of the printer are dry before beginning a new print job. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.

  • Page 98: Conserving Supplies

    Note: The computer must be connected to the same network as the printer. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.

  • Page 99: Ordering Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.

  • Page 100: Ordering A Photoconductor Kit

    Ordering a photoconductor kit Depending on your printer model, the printer issues a message or a light sequence to let you know the photoconductor kit is near its end of life. At this time, order a photoconductor kit. You can also see the status of the photoconductor kit by printing a network setup page.

  • Page 101: Replacing The Photoconductor Kit

    Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC Kit on the display. You can also see the status of the photoconductor kit by printing a menu settings page.
  • Page 102 Open the front door by pressing the button on the left side of the printer and lowering the front door. Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle.
  • Page 103 Push the toner cartridge until it clicks into place. Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer. Push the unit as far as it will go.

  • Page 104: Recycling Lexmark Products

    Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

  • Page 105: Setting The Printer Up In A New Location

    When the printer is set up, allow clearance around it as shown. Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit. Maintaining the printer 300 mm (12.0 in.) 300 mm (12.0 in.)

  • Page 106: Administrative Support

    This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. Adjusting Power Saver Make sure the printer is on and Ready appears.

  • Page 107: Using The Embedded Web Server

    To access the Embedded Web Server, type the printer IP address into the address field of your Web browser. Notes: • If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. •...

  • Page 108: Checking The Device Status

    To access the device status: Type the printer IP address in the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.

  • Page 109: Setting Up E-Mail Alerts

    Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  • Page 110: Copying Printer Settings To Other Printers

    Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

  • Page 111: Troubleshooting

    • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Printer control panel display is blank or displays only diamonds The printer self test failed.

  • Page 112: Multiple-Language Pdfs Do Not Print

    23. Make sure the model number of the software matches the model number of your printer. To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com. AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Print a network setup page and check that the status shows Connected.

  • Page 113: Job Prints From The Wrong Tray Or On The Wrong Paper

    Incorrect characters print Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

  • Page 114: Unexpected Page Breaks Occur

    Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. AKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers These are possible solutions.

  • Page 115: Flash Memory Card

    Make sure the guides are aligned against the edges of the paper. Insert the tray. ESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. Flash memory card Make sure the flash memory card is securely connected to the printer system board.

  • Page 116: Page That Jammed Does Not Reprint After You Clear The Jam

    Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement.

  • Page 117: Blank Pages

    If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.

  • Page 118: Gray Background

    For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Troubleshooting...

  • Page 119: Incorrect Margins

    For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. HE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY •...

  • Page 120: Print Is Too Dark

    For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge.

  • Page 121: Print Is Too Light

    For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. HE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge.

  • Page 122: Skewed Print

    Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge.

  • Page 123: Toner Specks

    These are possible solutions. Try one or more of the following: HE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to feed the paper for the job.

  • Page 124: Streaked Vertical Lines

    These are possible solutions. Try one or more of the following: HE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to feed paper for the job.

  • Page 125: Solid Black Or White Streaks Appear On Transparencies Or Paper

    Make sure the printer and computer are turned on and connected to the same network. HECK THE NETWORK SETTINGS Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator.

  • Page 126: Contacting Customer Support

    You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

  • Page 127: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 128: United States Government Rights

    This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company.

  • Page 129: Industry Canada Compliance Statement

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 130 Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate only with the antenna provided.
  • Page 131 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.

  • Page 132: Noise Emission Levels

    Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF. Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.

  • Page 133: Power Consumption

    Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

  • Page 134: Statement Of Limited Warranty

    This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.” Power consumption (Watts)

  • Page 135: Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

  • Page 136: Limitation Of Liability

    Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
  • Page 137 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 138 If you have such statutory rights, you will notify Lexmark in writing of any intended reverse engineering, reverse assembly, or reverse compilation. You may not decrypt the Software Program unless necessary for the legitimate Use of the Software Program.
  • Page 139 Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services.

  • Page 140: Index

    USB 22 calling Customer Support 126 Canceling 89 canceling a job from Macintosh 50 from Windows 50 canceling print jobs from printer control panel 50 card stock loading 32 tips 49 checking an unresponsive printer 111 checking device status on Embedded Web Server 108...
  • Page 141 Quality 77 Reports 71 Setup 74 Size/Type 65 TCP/IP 82 Universal Setup 70 USB 85 Utilities 78 moving the printer 104 multipurpose feeder loading 32 Index Network 90 Network <x> 90 Network Card menu 81 Network menu 83 network setup page 24...
  • Page 142 242 61 251 62 paper labels loading 32 Paper Loading menu 69 paper sizes supported by the printer 43 paper stop, using 15 Paper Texture menu 68 paper types duplex support 42 supported by printer 42 where to load 42...
  • Page 143 Programming flash 90 Programming System Code 91 Quality menu 77 Ready 91 recommended print side 40 recycled paper using 41 recycling Lexmark products 104 WEEE statement 132 Remove paper from standard output bin 91 replacing photoconductor kit 101 toner cartridge 100 reports...
  • Page 144 memory card 115 option not working 114 Universal Paper Size 70 setting 25 Universal Setup menu 70 unlinking trays 37 USB menu 85 USB port 22 USB/USB <x> 91 Utilities menu 78 viewing reports 107 Waiting 91 Index...

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