Using The Cable Connections Cd; Troubleshooting The Usb Installation - 3Com HomeConnect Getting Started Manual

Using the Cable Connections CD

The included Cable Connections CD contains the software
drivers necessary for installation using the USB port and
valuable free software products.
After you have completed the entire USB installation
process for the cable modem, you can install the Cable
Connections CD. Installing the Cable Connections CD gives
you access to the free software products.
To install the Cable Connections CD, follow the instructions
on the CD sleeve.

Troubleshooting the USB Installation

I cannot access my e-mail or Internet service.
Check all connections. Make sure the cable line is
securely connected to the cable jack on the back of the
modem. Verify that the USB cable is securely plugged
into both the modem and the computer. Make sure the
power adapter is properly plugged into both the
modem and a wall outlet or surge protector. If the cable
modem is properly connected, the Cable Modem Power
and Link Status indicator lights on the front of the
modem should all be a solid color.
Power cycle the cable modem by unplugging the power
adapter from its electrical outlet and then plugging it
back into the outlet. Then try reconnecting to your
cable service provider.
Power off the computer. Power cycle the computer by
unplugging the computer from its electrical outlet and
then plugging it back into the outlet. Then try
reconnecting to your cable service provider.
Call your cable service provider to verify that their
service is two-way. This modem is designed for use with
two-way cable plants.
If you are using a cable line splitter so that you can
connect the cable modem and a television at the same
time, try removing the splitter and reconnecting the
cables so that the cable modem is connected directly to
Troubleshooting the USB Installation 23