Related Manuals for 3Com HomeConnect 3CR29220
Summary of Contents for 3Com HomeConnect 3CR29220
- Page 1 HomeConnect Modem External Getting Started Guide http://www.3com.com/ Part No. 1.024.2369-00 Published January 2000 Cable...
- Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warrantyof any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability, and fitness for a particular purpose.
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Page 3: Table Of Contents
ONTENTS EFORE EGIN Introduction Cable Modem Features Contacting Your Local Cable Provider Preparing Your Workspace You Will Need These Items Supplied You will also need the following Configuring the TCP/IP Protocol Configuring the TCP/IP Protocol on a Windows PC Configuring the TCP/IP Protocol on a Macintosh PC ARDWARE AND OFTWARE Connecting the Cable Modem to Your Computer... - Page 4 Part 15 Caution to the User Performance Specifications Export Notices License Agreement Industry Canada (IC) UL Listing/CUL Listing Radio and Television Interference 3Com Corporation Limited Warranty Hardware Software Year 2000 Warranty Obtaining Warranty Service WARRANTIES EXCLUSIVE LIMITATION OF LIABILITY Disclaimer...
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Page 5: Before You Begin
Plug and play operation ensures easy setup and installation DOCSIS-compliance ensures interoperability with cable suppliers 3Com’s extensive technical support organization provides you with the quick answers you need to get up and running * NOTE: Please note that the following factors affect the... -
Page 6: Contacting Your Local Cable Provider
“SN=”. In the following example label image, the serial number is 6LZ1377410. Your cable modem’s model number is 3CR29220. In the following example label image, the model number is 20-0591-000. The MAC address appears on the white bar code label on the back of the modem and consists of 12 characters preceded by the text “EA =”. -
Page 7: Preparing Your Workspace
Internet access service. You should immediately consult your cable company and place of purchase to determine the proper 3Com cable modem to use. You can also visit the following URL for additional information: http://www.3com.com/cablemodem You have a cable line near your PC and it has been prepared for cable modem service. -
Page 8: You Will Need These Items
1: B HAPTER EFORE EGIN CAUTION: Your cable provider will provide a cable connection. Do not attempt any rewiring without first contacting your cable provider. You Will Need These Items Supplied Cable modem Cable modem power supply RJ-45 network cable This Getting Started Guide You will also need the following A PC running Windows... - Page 9 Configuring the TCP/IP Protocol cable modem. Follow these instructions to verify that TCP/IP is installed and configured correctly. 1 Right-click the Network Neighborhood icon on your desktop and then click Properties. 2 A list of installed network components appears. Look for an entry named “TCP/IP”.
- Page 10 1: B HAPTER EFORE EGIN 7 Windows will now ask you if you would like to restart your computer. It is very important that you click No. 8 Right-click on the Network Neighborhood icon on your desktop then click Properties in the drop-down menu that appears.
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Page 11: Configuring The Tcp/Ip Protocol On A Macintosh Pc
NOTE: The numbers on your screen SHOULD be different than those shown in the preceding example. Configuring the TCP/IP Protocol on a Macintosh PC You need to make sure the TCP/IP communications protocol and an Ethernet device is installed on your system before you install your cable modem. - Page 12 1: B HAPTER EFORE EGIN 4 Click the Up/Down selector arrows (to the right of “Connect Via”) and click "Using DHCP Server". 5 Click the Options button. Then click the Active button. NOTE: In some cases, the Load only when needed button will not appear.
- Page 13 Configuring the TCP/IP Protocol to remove the check mark. Then click the Info button in the lower left corner. 7 Ensure there is a Hardware Address listed in this window. If there is, click the OK button and close the “TCP/IP Control Panel”...
- Page 14 1: B HAPTER EFORE EGIN...
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Page 15: Hardware And Software Installation
ARDWARE AND OFTWARE Connecting the Cable Modem to Your Computer TIP: Before you unplug any cords, label them or make a sketch of how they are connected. This can be helpful when you plug them back in later. CAUTION: To avoid risk of electric shock, make sure your computer and all peripheral devices are turned off and unplugged from electrical sockets. -
Page 16: Installing The Cable Connections Tm Cd-Rom
2: H HAPTER ARDWARE AND 3 Verify that your cable modem starts up and initializes properly. You can tell that your modem is operating properly if the cable modem Power and Link Status LEDs are lit a solid green. If you are powering up your cable modem for the first time, allow 15 minutes for this process to complete. - Page 17 Installing the Cable Connections CD-ROM...
- Page 18 2: H HAPTER ARDWARE AND OFTWARE NSTALLATION...
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Page 19: Cable Modem Operation
ABLE Once your cable modem is properly installed and the power supply is connected to AC power, it will automatically scan for the active cable modem channel from your cable company's server. Once the front panel LEDs indicate the modem is connected to the server, all you need to do is launch your Internet or e-mail software and you're ready to work online. -
Page 20: Led On The Back Of The Modem
3: C HAPTER ABLE ODEM transmitted over the RF interface and at a rate dependent on data throughput. 4 Multifunction - The function of this LED will be determined by your cable company. Depending on how your Broadband Service Provider utilizes this LED, there may or may not be an audio notification associated with this LED, as well. -
Page 21: Connectors And Switches On The Back Of Your Cable Modem
Connectors and Switches on the Back of Your Cable Modem Connectors and Switches on the Back of Your Cable Modem The following paragraphs are numbered so that they refer to the diagram below. 1 Cable RF Connector: This is where you connect the coaxial cable that leads to your splitter or your cable wall jack. - Page 22 3: C HAPTER ABLE ODEM PERATION...
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Page 23: Configuring Your Cable Modem
ONFIGURING ODEM Your cable modem can be configured using our Web-based configuration software. NOTE: If you do not currently have a Web browser installed on your computer, you can find the two most popular browsers, Netscape Navigator and Microsoft’s Internet Explorer, on the Cable Connections CD-ROM included with your kit. - Page 24 4: C HAPTER ONFIGURING ABLE ODEM Session Status: This screen displays both the cable modem status and operational parameters. The status describes the downstream and upstream characteristics. The valid range of “Transmit Power Level” is 8 dbmV to 58 dbmV. The value range of “Upstream Channel ID”...
- Page 25 URL Configuration: You can change the URL that you use to access these screens in this page. Once you change this setting, you can type the text entered here into your browser’s URL window to access the configuration screens. Volume Control: This page allows you to adjust the volume of the sounds emitted by your cable modem.
- Page 26 4: C HAPTER ONFIGURING ABLE ODEM...
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Page 27: Troubleshooting And Support Resources
ROUBLESHOOTING AND UPPORT Troubleshooting I cannot access my e-mail or Internet service. Check all connections. Make sure the cable line is securely connected to the cable jack on the back of the modem. Verify that the RJ-45 cable is securely plugged into both the modem and your network interface card. -
Page 28: The Cable Status Led Never Stops Blinking
All four of the LEDs on the front of my cable modem are lighted and blinking. Call your BSP or 3Com’s technical support for assistance. All of the LEDs on the front of my modem look right, but I still can't access the Internet. -
Page 29: The Power On My Modem Goes On And Off Sporadically. The Link Status Light Never Stops Blinking
You can send a message to technical support by clicking Contact Us in the “Site Tools” section of this Web site. 90-Day Free Installation Support 3Com offers free installation support for this product 90 days after purchase. Please call the following toll-free number. -
Page 30: If You Are Still Having Problems
Call or visit your modem dealer. They may be able to assist you. If your dealer can't help you, contact 3Com Technical Support. When you call, specify your modem's serial number (found on the modem and on the outside of the box) and the software being used. -
Page 31: Regulatory Information And Limited Warranty
3Com 3800 Golf Road Rolling Meadows, IL 60008 U.S.A. declares that the product 3Com HomeConnect Cable Modem External conforms to the FCC's specifications: Part 15 Operation is subject to the following two conditions: (1) this device may not cause harmful electromagnetic... -
Page 32: License Agreement
6: R HAPTER EGULATORY NFORMATION AND The hardware contained in this product contains encryption software which may not be exported or transferred from the US or Canada without an approved US Department of Commerce export license. License Agreement You agree that you will not export or re-export the Software or accompanying documentation (or any copies thereof) or any products utilizing the Software or such documentation in violation of any applicable laws or... -
Page 33: Radio And Television Interference
In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications to the equipment described in this manual that are not expressly approved by 3Com could void the user's authority to operate the equipment. -
Page 34: 3Com Corporation Limited Warranty
(90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period. No updates are provided. -
Page 35: Year 2000 Warranty
For any third party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a "bug"... -
Page 36: Obtaining Warranty Service
Products returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a User Service Order (USO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. -
Page 37: Limitation Of Liability
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS... -
Page 38: Governing Law
6: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY Governing Law This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.