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3Com 8R-002700-00 Getting Started Manual

Homeconnect cable modem tmi
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Part No. 1.024.2398-00
Published February 2000
HomeConnect
Modem TMI
Getting Started Guide
Cable
TM

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  • Page 1 HomeConnect Cable Modem TMI ® Getting Started Guide http://www.3com.com/ Part No. 1.024.2398-00 Published February 2000...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time 60008 to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

  • Page 3: Table Of Contents

    ONTENTS EFORE EGIN Introduction Conventions Cable Modem Features Contacting Your Local Cable Company Preparing Your Workspace You Will Need These Items Included You will also need the following Determining Your Version of Windows ABLE ODEM ARDWARE NSTALLATION ABLE ODEM OFTWARE NSTALLATION Plug and Play Modem Detection Windows 950 or 950a...
  • Page 4 Connect Hang Up Session Status Status Message Viewer Help Main Panel Menu Options The File Menu Diagnostics Rescan Channels Tune Frequency Enroll Connect Hang Up Exit The View Menu Status Message Viewer Dial-Up Parameters Session Status Cable Modem Configuration The Options Menu Preferences The Help Menu NINSTALLING THE...
  • Page 5 Plug and Play did not detect my modem. How do I free an IRQ for use by the cable modem? Support Resources World Wide Web 3Com Knowledgebase Internet FTP 3Com BBS E-mail Support 90-Day Free Installation Support Technical Support Hotline...
  • Page 6 FCC Class B Statement FCC Notice: Radio and Television Interference UL/CUL Listing Canadian Notice Warranty and Repair Service for Canadian Modem Users International Declaration of Conformity Electromagnetic Compatibility VCCI Class B Safety (Low Voltage Directive) Limited Warranty Hardware Software Year 2000 Warranty Obtaining Warranty Service Dead- or Defective-on-Arrival Warranties Exclusive...

  • Page 7: Before You Begin

    EGIN Introduction Congratulations! You have just purchased a modem which features a pioneering new technology. 3Com, the leader in networking and data access, is proud to offer you this technology that makes Internet access possible at speeds previously only imagined!

  • Page 8: Cable Modem Features

    You can achieve data transfer burst rates up to 38 Mbps. Local and remote diagnostic capabilities ensure troubleshooting ease. The modem’s design allows for easy software updates. 3Com’s extensive end-user technical support provides quick solutions to your problems. Contacting Your...

  • Page 9: Preparing Your Workspace

    Internet access service. You should immediately consult your cable company and place of purchase to determine the proper 3Com cable modem to use. You can also visit the following URL for additional information: http://www.3com.com/cablemodem...

  • Page 10: You Will Need These Items

    1: B HAPTER EFORE EGIN Please read these installation instructions thoroughly before installing your cable modem. If you use your current cable line for cable television access, your cable company can also install an additional line for use with your cable modem.

  • Page 11: Determining Your Version Of Windows 1-5

    Determining Your Version of Windows A screwdriver (for opening your PC and installing the modem card) If you are using the Windows NT 4.0 operating system, you will also need Service Pack 4.0, 5.0, or 6.0 installed. Determining Your ® ®...
  • Page 12 1: B HAPTER EFORE EGIN...

  • Page 13: Cable Modem Hardware Installation

    ABLE ODEM ARDWARE NSTALLATION NOTE: Before installing your modem, write its 16-digit serial number in the space provided here (you’ll find the serial number underneath the bar code on the white sticker on the modem and on the outside of the box): _____________________ If you ever need to call our customer support department, a customer support representative will ask you for the serial number.
  • Page 14 2: C HAPTER ABLE ODEM ARDWARE NSTALLATION 5 Holding the modem at each corner, with the gold edge facing the slot, push the modem down until it snaps into the expansion slot. The following diagram shows horizontally aligned expansion slots. Some computers have vertically aligned slots.

  • Page 15: Cable Modem Software Installation

    ABLE ODEM OFTWARE NSTALLATION Plug and Play NOTE: This guide uses "A" as the letter for the 3.5-inch diskette drive and Modem Detection "D" as the letter for the CD-ROM drive. Your computer may use different letters for these drives. NOTE: If you are installing this modem on a Windows NT 4.0 system, your cable modem cannot be installed via Plug and Play.

  • Page 16: Windows 950B

    3: C HAPTER ABLE ODEM OFTWARE NSTALLATION Windows 950b Windows 98 Windows has detected the modem. If the first screen appears, turn to "Installing Modem Drivers with Windows 95 Versions 950 and 950a”. If the second screen appears, turn to "Installing Modem Drivers with Windows 95 Version 950b".
  • Page 17 "D" is the letter of your CD-ROM drive. If your CD-ROM drive uses a letter name other than "D", type that letter in place of "D". Click OK. 3 When the "Select Device" screen appears, click to highlight "3Com HomeConnect Cable Modem TMI" and then click OK. Windows will copy...

  • Page 18: Installing Modem Drivers With Windows 95 Version 950B

    3: C HAPTER ABLE ODEM OFTWARE NSTALLATION 4 Turn to "Installing the Cable Modem Connection Center (CMCC) Software". Installing Modem NOTE: If you plan to upgrade Windows 95 to Windows 98 in the near Drivers with future, you may want to upgrade before installing your new Cable Windows 95 Modem TMI.

  • Page 19: Installing Modem Drivers With Windows 98

    Installing Modem Drivers with Windows 98 press Enter. Windows will copy the necessary files from the Cable Connections CD. 3 Turn to "Installing the Cable Modem Connection Center (CMCC) Software". Installing Modem Drivers with Windows 98 1 When Windows detects the cable modem, insert the Cable Connections CD-ROM into your CD-ROM drive.
  • Page 20 3: C HAPTER ABLE ODEM OFTWARE NSTALLATION 3 When you see the following screen, make sure “CD-ROM drive” is checked. Then click Next. 4 The next screen tells you that Windows has found the driver for your modem. Click Next.
  • Page 21 Installing Modem Drivers with Windows 98 5 Click Finish. 6 When you are asked to insert your Windows installation CD, eject the Cable Connections CD from your drive, insert your Windows CD, type the letter for your CD-ROM drive in the "Copy files from:" dialog box, and click OK.

  • Page 22: Installing Modem Drivers With Windows Nt

    3: C HAPTER ABLE ODEM OFTWARE NSTALLATION NOTE: Windows 98 may reboot automatically at this point without prompting you beforehand. If this happens, you will need to install Cable Modem Connection Center manually when you see your desktop after the reboot. To do this, click Windows Start, click Run, type D:\setup.exe (where "D"...
  • Page 23 8 In the "Insert Disk" text box, type D:\WINNT (i.e. if your CD-ROM drive's letter is "D", type D:). Then press Enter. 9 When you see the “Select OEM Option” screen, click “3Com HomeConnect Cable Modem TMI” and then click OK. Windows will...
  • Page 24 3-10 3: C HAPTER ABLE ODEM OFTWARE NSTALLATION 10 Close all open windows. You will be asked if you wish to restart your computer. Click Yes. 11 When your desktop reappears, right-click the Network Neighborhood icon and then click Properties. 12 Click Add, click Adapter and then click Add again.
  • Page 25 Installing Modem Drivers with Windows NT 4.0 3-11 15 When you see the “Select OEM Option” screen, click “3Com CM DialUp Protocol” and then click OK. Windows will begin copying the required files from the CD.

  • Page 26: Installing The Cable Modem Connection Center (Cmcc) Software

    3-12 3: C HAPTER ABLE ODEM OFTWARE NSTALLATION 16 Close all open windows. You will be asked if you wish to restart your computer. Click Yes. 17 When your desktop reappears, click Windows Start and the click Run. 18 Type D:\setup.exe, where "D" is the letter of your CD-ROM drive (i.e. if your CD-ROM drive's letter is a letter other than "D", type that letter in the place of "D").
  • Page 27 Installing the Cable Modem Connection Center (CMCC) Software 3-13 Click Next to continue with the installation of CMCC. Once CMCC is installed, you will need to follow the instructions in Appendix A which deal with the installation of SNMP agent before using your cable modem. 3 At the end of the installation, you will be asked if you wish to restart your computer.
  • Page 28 3-14 3: C HAPTER ABLE ODEM OFTWARE NSTALLATION Here’s how to interpret the diagnostic test: Red lights indicate problems, green lights indicate normal operation. If all lights on your diagnostic screen are green, go to step 6 on the following page. If a red light appears next to “Checking required system components ...
  • Page 29 Installing the Cable Modem Connection Center (CMCC) Software 3-15 If a red light appears next to "Searching for cable signal ... ", the cable modem is not detecting an active data signal from your cable line. Check the connection of the coaxial cable to the modem. If this connection seems secure, reboot your computer and restart the CMCC software.
  • Page 30 3-16 3: C HAPTER ABLE ODEM OFTWARE NSTALLATION...

  • Page 31: Making Your First Connection

    AKING IRST ONNECTION Configuring The The Cable Modem Connection Center software requires some Cable Modem configuration when you initiate your first session. Follow these steps to Connection Center configure the software. Software NOTE: These instructions describe one method of making your first cable modem connection.
  • Page 32 4: M HAPTER AKING IRST ONNECTION 2 To begin the session, click the Connect button. Here’s what the Connect button looks like: 3 When the "Enroll" screen appears, there should be at least two options in the Service Provider field. One should be "Manual Enrollment" and another should correspond to your cable company’s Internet service.
  • Page 33 Configuring The Cable Modem Connection Center Software NOTE: If your analog modem (not the cable modem) fails to dial, make sure the phone line is properly connected to the TELCO jack on the modem and an analog phone jack. If this connection is correct, refer to the modem’s documentation to determine if it is properly installed.
  • Page 34 4: M HAPTER AKING IRST ONNECTION...

  • Page 35: Cable

    ABLE ODEM ONNECTION ENTER EATURES Overview Here is an overview of the Cable Modem Connection Center's features. Main Panel Toolbar Connect Click this button to initiate a cable modem session. This button is grayed out when there is already an established connection.

  • Page 36: Hang Up

    5: C HAPTER ABLE ODEM ONNECTION ENTER EATURES Hang Up Click this button to disconnect your cable modem's connection to your cable company and end the current session. This button is grayed-out when there is no established connection. Session Status Click this button to check the status of the current cable modem session.

  • Page 37: Help

    Main Panel Menu Options Help Click this button to use the CMCC software's built-in help files. Main Panel Menu Options The File Menu Clicking File provides access to the following options: Diagnostics Clicking this option runs the same diagnostic utility that launches automatically at the beginning of each CMCC session (unless you specify for it not to run).

  • Page 38: Connect

    5: C HAPTER ABLE ODEM ONNECTION ENTER EATURES Connect This option initiates a new session with CMCC (same function as the Connect button on the main panel toolbar). Hang Up This option ends the current cable modem session (same function as the Hang Up button on the main panel toolbar).

  • Page 39: The Help Menu

    Main Panel Menu Options General: This tab brings up a screen that allows you to choose whether or not you want the diagnostic test to be performed at the beginning of each cable modem session. Logging: This tab gives you access to options concerning which event messages are stored in the message log and where the log is stored.
  • Page 40 5: C HAPTER ABLE ODEM ONNECTION ENTER EATURES...

  • Page 41: Ninstalling The Cable Modem

    NINSTALLING THE ABLE ODEM There are three steps involved in uninstalling your cable modem: Uninstalling the CMCC software Uninstalling the cable modem in your operating system Shutting down and unplugging your computer and physically removing the cable modem from the PCI slot Uninstalling the CMCC Software 1 Right-click the CMCC icon in your system tray.
  • Page 42 2 Click the "Device Manager" tab at the top of the screen. 3 Double-click Network adapters. 4 Select “3Com HomeConnect Cable Modem TMI” and click Remove. 5 Windows displays the message "Warning, you are about to remove this device from your system." Click OK. The modem is now uninstalled from...

  • Page 43: Removing The Cable Modem

    Removing the Cable Modem Removing the Cable Modem 1 Shut down and unplug your computer. 2 Disconnect your cable line from the modem's CABLE jack. 3 Remove the computer's cover. 4 Remove the screw that holds the cable modem in its slot. 5 Pull the cable modem out of the slot.
  • Page 44 6: U HAPTER NINSTALLING THE ABLE ODEM...

  • Page 45: Troubleshooting And Support Resources

    Properties. Click the "Device Manager" tab at the top of the "System Properties" screen. Look for a yellow exclamation point over the 3Com HomeConnect Cable Modem TMI in the “Network adapters” category. If the modem has a yellow exclamation point, it...

  • Page 46: My Cable Modem Scans For An Active Channel, But Never Locks On To An Active Channel

    Click Windows Start, point to Settings, and click Control Panel. clicking the Dial Double-click the Network icon. In the list of installed network button in CMCC. components that appears, highlight "TCP/IP -> 3Com HomeConnect Cable Modem TMI" and then click Properties.

  • Page 47: During Registration, I Receive A " Code =4, Timeout" Message

    Troubleshooting NOTE: If you do not see this entry, you need to re-install TCP/IP. See Appendix A for more information. Once you have reinstalled TCP/IP, return to this troubleshooting tip. In the "TCP/IP Properties" screen that appears, click the "IP Address" tab.

  • Page 48: Windows 98 And Now The Cable Modem Doesn't Work

    7: T HAPTER ROUBLESHOOTING AND UPPORT ESOURCES I installed my cable Uninstall the cable modem using the instructions in the chapter titled modem using "Uninstalling the Cable Modem". Then reinstall the cable modem using Windows 95. I have the Windows 98 software installation instructions. since upgraded to Windows 98 and now the cable modem...

  • Page 49: Please Contact Your Cable Operator

    Troubleshooting When I click the Dial button in CMCC, I get a message reading “The IP address of the Cable Modem Termination System (CMTS) is not valid. Please contact your Click OK. CMCC should continue to operate normally. However, if you cable operator.”...

  • Page 50: Plug And Play Did Not Detect My Modem

    Once you have the free IRQ necessary to begin installation, turn to the chapter titled “Cable Modem Hardware Installation". Support Resources World Wide Web The 3Com home page contains support information for all of our modems. Log on to: http://consumer.3com.com/support/...

  • Page 51: 3Com Knowledgebase

    E-mail Support To obtain support via e-mail, send a message to: support@consumer.3com.com 90-Day Free 3Com offers free installation support for this product within 90 days of Installation Support purchase. Please call the following toll-free number. Dial the following number: 888-877-5040 After the 90-day limit, refer to our pay-per-call options below.

  • Page 52: If You Need To Return The Modem To Us

    USO (User Service Order) number. You must have an USO number before returning the modem to 3Com. Ship the unit, postage paid, in a strong box made of corrugated cardboard with plenty of packing material. DO NOT send the modem back in the original box.

  • Page 53: Regulatory Information And Limited Warranty

    U.S.A. Telephone: 847-262-5000 We declare under our sole responsibility that the Model: 0771 Description: 3Com HomeConnect Cable Modem TMI to which this declaration relates, is in conformity with the following standards or other normative documents: ANSI C63.4-1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15, subpart B 15.107 (e) Class B Conducted Limits...

  • Page 54: Ul/Cul Listing

    Compliance and Interference Bureau Home Page at http://www.fcc.gov/cib (listed under documents). Select CIB Interference Handbook or CIB Telephone Interference Bulletin. CAUTION: Changes or modifications not expressly approved by 3Com Corporation could void the user's authority to operate this equipment. UL/CUL Listing This Information Technology Equipment is a UL and CUL listed accessory for both the US and Canadian markets respectively.

  • Page 55: Warranty And Repair Service For Canadian Modem Users

    Manufacturer's Declaration of Conformity The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. Industry Canada does not guarantee the equipment will operate to the users' satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 56: International Declaration Of Conformity

    8: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY International Electromagnetic Compatibility Declaration of This equipment was tested and found to conform to the Council Directive Conformity 89/336/EEC for electromagnetic compatibility. Conformity with this Directive is based upon compliance with the following harmonized standards: EN55022:1994 A1:1995 A2:1997 (CISPR 22, 1993) Limits and methods of Measurement of Radio Interference.

  • Page 57: Hardware

    3Com warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period.

  • Page 58: Year 2000 Warranty

    Year 2000 Warranty In addition to the Hardware Warranty and Software Warranty stated above, 3Com warrants that each product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard to such date data on and after January 1, 2000,...

  • Page 59: Dead- Or Defective-On-Arrival

    Limited Warranty item will be shipped to Customer, at 3Com's expense, not later than thirty (30) days after 3Com receives the defective product. 3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.

  • Page 60: Limitation Of Liability

    POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD. Limitation of Liability TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,...

  • Page 61: A Installing Networking Components

    NSTALLING ETWORKING OMPONENTS If you choose not to have the CMCC software installer automatically install the networking components your PC requires to properly use your cable modem, you should install them manually before you begin using the modem. Follow these instructions to install the networking components.

  • Page 62: Tcp/Ip

    A: I PPENDIX NSTALLING ETWORKING OMPONENTS 6 If the "Dial-Up Networking" box is not checked, click the box so that a check appears. Then click OK. Click OK again. Windows will ask for the Windows installation CD. Follow the on-screen instructions to install Dial-Up Networking.
  • Page 63 TCP/IP 4 Click Add... 5 Click Protocol, and then click Add... 6 Click Microsoft in the "Manufacturers:" list and then click “TCP/IP” in the "Network Protocols:" list. Then click OK. 7 "TCP/IP" will appear in the list of installed network components. Click 8 Windows will now ask you if you would like to restart your computer.

  • Page 64: Snmp Agent

    A: I PPENDIX NSTALLING ETWORKING OMPONENTS SNMP Agent Finally, verify that SNMP Agent is installed on your PC. 1 Click Start, point to Settings, and then click Control Panel. 2 Double-click the Network icon. 3 A list of installed network components appears. Look for Microsoft SNMP Agent in the list.
  • Page 65 SNMP Agent You are finished installing the networking components.
  • Page 66 A: I PPENDIX NSTALLING ETWORKING OMPONENTS...

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Homeconnect 0771

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