3Com HomeConnect Getting Started Manual
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3Com HomeConnect Getting Started Manual

3Com HomeConnect Getting Started Manual

Cable modem external with usb
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http://www.3com.com/
Part No. 10039995
Published Sept. 2000
HomeConnect
Modem External with
USB Getting Started
Guide
TM
Cable

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Summary of Contents for 3Com HomeConnect

  • Page 1 HomeConnect Cable Modem External with USB Getting Started Guide http://www.3com.com/ Part No. 10039995 Published Sept. 2000...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, and fitness for a particular purpose.

  • Page 3: Table Of Contents

    ONTENTS EFORE EGIN Introduction Cable Modem Features Contacting Your Local Cable Service Provider Preparing Your Workspace You Will Need These Items Supplied Also Needed USB I NSTALLATION Deciding Which Installation Process to Use Using USB with the Windows 98 Operating System ™...
  • Page 4 Troubleshooting the Ethernet Installation Ethernet Connection Illustration ABLE ODEM PERATION Interpreting The Cable Modem’s LEDs LEDs on the Front of the Modem LED on the Back of the Modem Connectors and Switches on the Back of the Cable Modem ABLE ODEM ONNECTION ENTER...
  • Page 5 Safety (Low Voltage Directive) Special Notes: Japan Performance Specifications Export Notices License Agreement 3Com Corporation Limited Warranty Hardware Software Year 2000 Warranty Obtaining Warranty Service WARRANTIES EXCLUSIVE LIMITATION OF LIABILITY Disclaimer Governing Law...

  • Page 7: Before You Begin

    Plug-and-play USB operation ensures easy setup and installation. DOCSIS-compliance ensures interoperability with cable suppliers. 3Com’s extensive technical support organization provides you with the quick answers you need to get up and running. * NOTE: Please note that the following factors affect the...

  • Page 8: Contacting Your Local Cable Service Provider

    1: B HAPTER EFORE EGIN hard disk space; (2) applications running simultaneously with the modem which use varying amounts of your computer’s resources; (3) the capacity of the Internet service you order from your provider; (4) the level of network traffic, which varies depending on when and where you go online.

  • Page 9: Preparing Your Workspace

    Internet access service. You should immediately consult your cable service provider and ® place of purchase to determine the proper 3Com cable modem to use. You can also visit the following URL for additional information: http://www.3com.com/cablemodem...

  • Page 10: You Will Need These Items

    1: B HAPTER EFORE EGIN CAUTION: Your cable service provider will provide a cable connection. Do not attempt any rewiring without first contacting your cable service provider. You Will Need These Items Supplied Cable modem Cable modem power adapter Ethernet cable USB cable This Getting Started Guide The Cable Connections...

  • Page 11: Usb Installation

    USB I NSTALLATION Deciding Which Installation Process to Use ® ™ The 3Com HomeConnect cable modem allows you to connect to the Internet using either the USB port or the Ethernet port. Be sure to follow the instructions provided for the port that you want to use.
  • Page 12 2: USB I HAPTER NSTALLATION center of the cable line when you connect it to the cable modem. After hand-tightening the CATV cable connector, use the adjustable wrench to firmly tighten it. Be careful not to over-tighten the connector or you may damage either the connector or the cable modem.
  • Page 13 Using USB with the Windows 98 Operating System 4 Click Next. 5 Select Search for the best driver for your device. (Recommended) and click Next.
  • Page 14 NSTALLATION 6 Check the CD-ROM drive check box and click Next to search for the necessary driver files. 7 If Windows finds an updated driver, select The updated driver (Recommended) 3Com HomeConnect Cable Modem External with USB and click Next.
  • Page 15 Using USB with the Windows 98 Operating System 8 Click Next. The computer automatically copies the necessary driver files from the CD. The computer finishes copying the driver files and prompts you to insert the Windows 98 CD into the CD-ROM drive. 9 Insert the Windows 98 CD and click OK.
  • Page 16 2: USB I HAPTER NSTALLATION The computer automatically copies the necessary system files. 10 Click Finish after the computer has copied the necessary files.
  • Page 17 Using USB with the Windows 98 Operating System The System Settings Change dialog box opens. 11 Click Yes to restart the computer. 12 Verify that the cable modem is operating properly. When the modem is operating properly, the cable modem Link Status and Power LEDs are lighted a solid green.

  • Page 18: Using The Cable Connections

    2: USB I HAPTER NSTALLATION Modem Operation” for a more in-depth description of the front panel LED indicators. ™ Using the Cable Connections The included Cable Connections CD contains the software drivers necessary for installation using the USB port and valuable free software products.

  • Page 19: Using Usb With The Windows 2000 Operating System

    Using USB with the Windows 2000 Operating System 6 Select 3Com HomeConnect Cable Modem External with USB. Make sure you have selected the software you want to delete. If you accidentally select the wrong software and click Add/Remove, Windows deletes the software and you will have to re-install it.
  • Page 20 2: USB I HAPTER NSTALLATION 3 The Found New Hardware Wizard screen appears. Insert the included Cable Connections CD into the CD-ROM drive and Click Next. 4 Select Search for a suitable driver for my device (recommended) and click Next.
  • Page 21 Using USB with the Windows 2000 Operating System 5 Check the CD-ROM drives check box and click Next to search for the necessary driver files. 6 The Found New Hardware Wizard displays the search results. Click Next to install the driver files for the cable modem.
  • Page 22 2: USB I HAPTER NSTALLATION 7 If the Digital Signature Not Found screen appears, click Yes to continue the driver installation. 8 The Found New Hardware Wizard completes the driver installation. Click Finish to close the Found New Hardware Wizard. 9 Verify that the cable modem is operating properly.

  • Page 23: Using The Cable Connections Cd

    Using USB with the Windows 2000 Operating System If you are powering up the cable modem for the first time, allow 15 minutes for this process to finish. See “Cable Modem Operation” for a more in-depth description of the front panel LED indicators. Using the Cable Connections CD The included Cable Connections CD contains the software drivers necessary for installation using the USB port and...

  • Page 24: Using Usb With The Windows Me Operating System

    2: USB I HAPTER NSTALLATION 6 Select 3Com HomeConnect Cable Modem External with USB. Make sure you have selected the software you want to delete. If you accidentally select the wrong software and click Change/Remove, Windows deletes the software and you will have to re-install it.
  • Page 25 Using USB with the Windows Me Operating System damage either the connector or the cable modem. If you plan to have the cable line connected to a television as well as the cable modem, you will need a cable line splitter (not included).
  • Page 26 2: USB I HAPTER NSTALLATION 5 The computer automatically copies the necessary driver files from the CD. 6 Click Finish after the computer has copied the necessary files.
  • Page 27 Using USB with the Windows Me Operating System The System Settings Change dialog box opens. 7 Click Yes to restart the computer. 8 Verify that the cable modem is operating properly. When the modem is operating properly, the cable modem Link Status and Power LEDs are lighted a solid green.

  • Page 28: Uninstalling The Cable Modem (Windows Me Operating System Only)

    2 Click Windows Start and select Settings. 3 Click Control Panel. 4 Double-click Add/Remove Programs. 5 Select 3Com HomeConnect Cable Modem External with USB. Make sure you have selected the software you want to delete. If you accidentally select the wrong software and click Add/Remove, Windows deletes the software and you will have to re-install it.

  • Page 29: Using The Cable Connections Cd

    Troubleshooting the USB Installation Using the Cable Connections CD The included Cable Connections CD contains the software drivers necessary for installation using the USB port and valuable free software products. After you have completed the entire USB installation process for the cable modem, you can install the Cable Connections CD.
  • Page 30 Configuration screen appears. c In the Ethernet Adapter Information group area, click the drop down arrow and select 3Com HomeConnect Cable Modem. d Click Release. The IP address changes to 0.0.0.0. e Click Renew to refresh the IP address. The refreshed address may or may not be the same as the original IP address.
  • Page 31 Troubleshooting the USB Installation To release and renew the IP address for the Windows 2000 operating system: a Click Windows Start and select Programs, then Accessories. b Click Command Prompt. c At the command prompt (C:\), type and press the Enter key ipconfig /release (notice that there is a space between ipconfig and /release).
  • Page 32 All four of the LEDs on the front of my cable modem are lighted and blinking. Call your cable service provider or 3Com’s technical support for assistance. All of the LEDs on the front of my modem look right, but I still cannot access the Internet.

  • Page 33: Usb Connection Illustration

    USB Connection Illustration The power on my modem goes on and off sporadically. The Link Status light never stops blinking. You may be using the wrong power adapter. Check that the power adapter you are using is the one that came with the cable modem.
  • Page 34 2: USB I HAPTER NSTALLATION...

  • Page 35: Ethernet Installation

    THERNET NSTALLATION Deciding Which Installation Process to Use ® ™ The 3Com HomeConnect cable modem allows you to connect to the Internet using either the USB port or the Ethernet port. Be sure to follow the instructions provided for the port that you want to use.

  • Page 36: Configuring The Tcp/Ip Protocol

    3: E HAPTER THERNET NSTALLATION Configuring the TCP/IP Protocol If you are using a Macintosh computer, turn to the instructions on page 33. Configuring the TCP/IP Protocol on a Windows PC You need to have an Ethernet network interface card (NIC) and the TCP/IP communications protocol installed on your system before you install the cable modem.
  • Page 37 Setting Up the Computer to Use an Ethernet Connection If a similar entry is present, you can now connect the cable modem. Go to “Connecting the Cable Modem” for the instructions. However, if a similar entry is not present, complete the following steps. 1 Click Add...
  • Page 38 3: E HAPTER THERNET NSTALLATION instructions. However, if a similar entry is not present, complete the following steps. 1 Scroll to the Internet Protocol (TCP/IP) option. Click to place a check mark in the Internet Protocol check box. 2 Click OK. For the Windows Me Operating System 1 Right-click the My Network Places icon on the Windows desktop.
  • Page 39 Setting Up the Computer to Use an Ethernet Connection instructions. However, if a similar entry is not present, complete the following steps. 1 Click Add. 2 Select Protocol in the Select Network Component Type dialog box. The Select Network Protocol dialog box appears.
  • Page 40 3: E HAPTER THERNET NSTALLATION 2 Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu and click User Mode. 3 Click Advanced then click OK. 4 Click the Up/Down selector arrows (to the right of Configure) and select Using DHCP Server.
  • Page 41 Setting Up the Computer to Use an Ethernet Connection 6 Click OK. 7 Verify that the Use 802.3 box is unchecked (circled in the following image). If there is a check mark in the box, click it to remove the check mark. Then click Info in the lower left corner.

  • Page 42: Connecting The Cable Modem

    3: E HAPTER THERNET NSTALLATION If there is, click OK and close the TCP/IP Control Panel (click File and scroll down to click Close). If there is no hardware address listed in the TCP/IP Info screen, you must reset the computer’s Parameter RAM. To do this, power off the Macintosh.

  • Page 43: Using The Cable Connections Cd

    Setting Up the Computer to Use an Ethernet Connection line connected to a television as well as to the cable modem, you will need a cable line splitter (not included). Plug the cable modem’s power adapter into a wall outlet or surge protector and into the cable modem’s power jack.

  • Page 44: Troubleshooting The Ethernet Installation

    3: E HAPTER THERNET NSTALLATION Troubleshooting the Ethernet Installation I cannot access my e-mail or Internet service. Check all connections. Make sure the cable line is securely connected to the cable jack on the back of the modem. Verify that the RJ-45 cable is securely plugged into both the modem and the network interface card.
  • Page 45 Troubleshooting the Ethernet Installation To release and renew the IP address for the Windows 95/98/Me operating systems: a Click Windows Start and click Run. b Type in the Open field and click OK. The IP winipcfg Configuration screen appears. c In the Ethernet Adapter Information group area, click the drop down arrow and select the Ethernet adapter.
  • Page 46 3: E HAPTER THERNET NSTALLATION d After the system releases the IP address, at the command prompt type and press the ipconfig /renew Enter key (notice that there is a space between ipconfig and /renew). e Exit the Command Prompt screen to return to the Windows desktop.
  • Page 47 Troubleshooting the Ethernet Installation All four of the LEDs on the front of my cable modem are lighted and blinking. Call your cable service provider or 3Com’s technical support for assistance. All of the LEDs on the front of my modem look right, but I still cannot access the Internet.

  • Page 48: Ethernet Connection Illustration

    3: E HAPTER THERNET NSTALLATION Ethernet Connection Illustration...

  • Page 49: Cable Modem Operation

    ABLE ODEM PERATION When the cable modem is properly installed and the power adapter is connected to AC power, the modem automatically scans for the active cable modem channel from your cable service provider’s server. When the front panel LEDs indicate the modem is connected to the server, all you have to do is launch your Internet browser or e-mail software, and you are ready to work online.

  • Page 50: Led On The Back Of The Modem

    4: C HAPTER ABLE ODEM PERATION Data Rate - This LED indicates the cable modem's connection status between the cable modem and your computer. When illuminated but not blinking, this LED indicates that the cable modem is connected to the computer.

  • Page 51: Connectors And Switches On The Back Of The Cable Modem

    Connectors and Switches on the Back of the Cable Modem Connectors and Switches on the Back of the Cable Modem 1 Power Jack: This is where you plug in the power adapter that came with the cable modem. Remember to use only the power adapter that came with the cable modem.
  • Page 52 4: C HAPTER ABLE ODEM PERATION...

  • Page 53: The 3C Om

    ODEM ONNECTION ENTER Accessing the Home Page You can use the 3Com Cable Modem Connection Center Web-based software to view information about your cable modem and to customize some of the cable modem’s features. NOTE: You can find the two most popular browsers, Netscape Navigator and Microsoft’s Internet Explorer, on...

  • Page 54: Username And Password

    5: T HAPTER ABLE ODEM ONNECTION ENTER Username and Password The Cable Company, User Equipment, Cable Modem, and Diagnostic links require a username and password. The default username is User. The default password is Password. To change the password, click the Change Password link in the navigation menu.

  • Page 55: Cable Modem

    Overview of the Connection Center’s Pages To disable Internet access for one or all of your computers, place a check in the Disable Internet Access check box next to any computer for which you wish to block Internet access. Leaving the check box unchecked allows always on two-way Internet access.
  • Page 56 5: T HAPTER ABLE ODEM ONNECTION ENTER Configuration The following options appear when you click the Configuration link: Volume & URL—Use this page to adjust the volume of the sounds your modem makes. This does not affect the volume settings for your computer. Select one of the radio button options or move the volume selection bar to the volume of your choice.
  • Page 57 Overview of the Connection Center’s Pages The cable modem has a limited amount of memory available for you to store wav files. The total size in bytes for all of your cable modem’s wav files is approximately 300,000 bytes. You can delete unwanted wav files to make space for new ones.

  • Page 58: Diagnostic

    5: T HAPTER ABLE ODEM ONNECTION ENTER Event Select—Use this page to select the sounds you wish the cable modem to make when each event in the Events list happens. Click the drop down arrow next to the event to associate a sound with it. Select none from the drop down list if you wish the cable modem to remain silent during an event.

  • Page 59: Support Resources

    You can send a message to technical support by clicking Contact Us in the “Site Tools” section of this Web site. 90-Day Free Installation Support 3Com offers free installation support for this product for 90 days after purchase. Please call the following toll-free number:...

  • Page 60: If You Need To Return The Modem To Us

    6: S HAPTER UPPORT ESOURCES If your dealer cannot help you, contact 3Com Technical Support. When you call, specify the modem's serial number (found on the modem and on the outside of the box) and the software being used. If You Need to Return the Modem to Us Contact 3Com Customer Support.

  • Page 61: Regulatory Information And Limited Warranty

    Manufacturers Declaration of Conformity FCC Declaration of Conformity We declare under our sole responsibility that the 3Com HomeConnect Cable Modem External with USB To which this declaration relates, is in conformity with the following standards or other normative documents: ANSI C63.4-1992 Methods of Measurement...

  • Page 62: Fcc Notice: Radio And Television Interference

    7: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY FCC Notice: Radio and Television Interference Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 63: C-Ul/Ul Listing

    C-UL/UL Listing: C-UL/UL Listing: This Information Technology Equipment is C-UL and UL listed for both the Canadian and US markets respectively. Canadian Notice: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.

  • Page 64: International Declaration Of Conformity

    7: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY INTERNATIONAL DECLARATION OF CONFORMITY Electromagnetic Compatibility This equipment was tested and found to conform to the Council Directive 89/336/EEC for electromagnetic compatibility. Conformity with this Directive is based upon compliance with the following harmonized standards: CISPR 22:1997 Limits and Methods of Measurements of Radio Interference.

  • Page 65: Special Notes

    Special Notes: Special Notes: Japan Performance Specifications This equipment has a bit-error rate (BER) less than 10 when the signal-to-noise ratio (SNR) is 23.5 dB or greater when operating in 64 QAM mode, and when the SNR is 30.0 dB or greater when operating in 256 QAM mode. Export Notices Unlawful to export from the US or Canada without an approved US Department of Commerce export license.

  • Page 66: 3Com Corporation Limited Warranty

    (90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period. No updates are provided.

  • Page 67: Year 2000 Warranty

    For any third party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a “bug”...

  • Page 68: Obtaining Warranty Service

    Products returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a User Service Order (USO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.

  • Page 69: Warranties Exclusive

    WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER...

  • Page 70: Disclaimer

    EGULATORY NFORMATION AND IMITED ARRANTY PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

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