Obtaining Repair Service; To Receive Warranty Repair Service; To Repair Your Computer Outside The Warranty Period; To Prepare Your Computer For Shipment - HP OmniBook XE2-DE - Notebook PC Setup Manual

Obtaining Repair Service

To receive warranty repair service

To receive warranty repair service, contact the HP Customer Care Center in the U.S., at
(970) 635-1000.
The support technician will help qualify your unit for warranty repair based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. Warranty service includes the cost of shipping, handling, duties, taxes,
freight, or fees to or from the service location. HP OmniBook PC service is currently
provided for the continental U.S.

To repair your computer outside the warranty period

If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center or an HP service center. The support provider will let you know about repair
charges and processes.

To prepare your computer for shipment

1. Important. Back up your hard disk drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
PC cards
AC adapter and power cord
CDs in the CD player
Floppy disks in the floppy disk drive
Service and Support
Obtaining Repair Service
Setup Guide 55