Gateway Troubleshooting - AT&T SB67030 System Administrator Manual

AT&T SB67010 Gateway, SB67030 Deskset System Administrator's Guide
Symptom
Gateway does not work at all.
Gateway screen displays
Network Down.
Gateway screen displays
Synch Failed.
Gateway screen displays
Kicked.

Gateway Troubleshooting

Probable Cause
There is no power to the device.
The Ethernet cable is unplugged.
The Gateway was disconnected,
then reconnected after site-wide
configuration changes were
made.
The Gateway was configured on
another network.
G
ATEWAY
Ensure the AC plug is plugged into an electrical
outlet not powered by a wall switch.
Verify that the DC plug is plugged into the power jack
marked DC5.1V on the front of the Gateway.
Ensure that one end of the Ethernet cable is plugged
into the port marked LAN on the front of the Gateway
and that the other end is plugged into your office
LAN.
Confirm that the Ethernet port light next to the
Ethernet jack on the Gateway turns green. If it does
not, unplug the cable and plug it in again.
There may be a problem with the office network.
Check if other network devices, such as computers,
are communicating with the network. If not, then
contact your IT administrator.
Refer to "Reintroducing a Gateway Into the System"
on page 106.
Reset to factory defaults by using a paper clip to
press and hold the reset switch (located on the front
of the unit) for more than five seconds.
114
T
ROUBLESHOOTING
Corrective Action