Matrox Mura MPX-4/4 User Manual page 32

Problem Can't use Windows, Windows reports a configuration error, and/or
can't install or uninstall Matrox driver
Note:
see Windows documentation.
1
Cause
The problem may be specific to the motherboard in your system.
1
Solution
There may be a software update available for your motherboard. To find out what
motherboard model your system is using, see your system manual. For more information,
contact the maker of your motherboard or system. Many motherboard or system
manufacturers have software updates available on their Web site.
2
Cause
Files on your system may have been deleted or corrupted.
1
Solution
Uninstall, then reinstall Matrox software. For more information,
Problem System performance is slow or degraded
1
Cause
If you have more than one PCIe ×16 slot, your Matrox card may be using a slot that doesn't
have 16 lane support.
1
Solution
Try moving the PCIe card to another PCIe slot in your system. For more information on the
PCIe support of your system, see your system manual.
2
Cause
Your system or cards may be overheating.
1
Solution
Make sure the operating temperature of your graphics chip is within a normal range:
Access Matrox PowerDesk
1
From the main interface, click
2
Check the peak temperature being reported.
3
2
Solution
Make sure your system is free of dust and is located in a well ventilated area.
3
Cause
You may be using a platform that hasn't been validated by Matrox.
1
Solution
Use a validated platform. For information on supported systems, motherboards, and chassis
models, contact your Matrox representative or see the Matrox Web site
(www.matrox.com/graphics).
32 Matrox Mura MPX Series – User Guide
You may need administrator rights to install certain software. For more information,
(see "Accessing PowerDesk", page
Help and Troubleshooting
see page 34.
29).
.
Troubleshoot