Call Forwarding; Call Waiting - Polycom VVX410 Reference Manual

IMPORTANT NOTE about 911:
(Voice over Internet Protocol) service works
differently than traditional phone service, VOIP
E911 service may also work differently. To
understand limitations and to be prepared
should you need to make a 911 call from your IP
phone, please read the TelNet E911 Emergency
Service Advisory Notification at
www.telnetww.com/TelNet911Advisory.pdf
Quick Dial Calling Features

Call Forwarding

Forward all incoming calls to another number or voice mail,
forward calls only when your line is busy, or when calls go
unanswered. As part of your business continuity plan, have
Call Forwarding Not Reachable feature set to automatically
forward all calls if something prevents calls from completing,
(e.g. power failure or loss of Internet connectivity).
To activate Call Forwarding

1) Lift handset. Press the code (noted below).
2) Enter phone number to which calls will be forwarded. (Or
forward to Voicemail)
3) Press # and replace handset. The service is on.
To deactivate Call Forwarding

1) Lift handset. Press the or
2) Replace handset. The service is off.
Call Forwarding
All Calls
All Calls to Voicemail
*When Busy
*
Busy to Voicemail
*When No Answer
to Voicemail
Not Reachable
(for business
continuity plan – requires set up)
Note: Call forwarding options marked with * require call
waiting to be disabled to function properly.

Call Waiting

Be notified of other calls coming in while you are on the line.
To activate Call Waiting for All Calls

1) Lift handset. Press 43.
2) The Call Waiting service is turned on for all calls.
To deactivate Call Waiting for All Calls
#
1) Lift handset. Press 43.
2) The Call Waiting service is turned off for all calls.
R38-410 v1.0
Because VOIP
#
code (below).
Activate Deactivate
72 73
21
#21
90 91
40
#40
41
#41
94 95
To cancel Call Waiting for a Single Call

1) Lift handset. Press 70.
2) The Call Waiting service is turned off so that you can make
an uninterrupted phone call. The Call Waiting service will
be back on after the next outgoing phone call.
Directed Call Pickup
Intercept or pick up a call coming in on another phone in
your call pickup group.
1) Press More, then Pickup.
2) Dial the extension of the phone that is ringing and then
Press Enter.
OR, you may

1) Lift handset. Press 97, press Send
2) Enter the extension of the phone that is ringing and then
#
press the key. The call will be redirected to your
extension and you will be connected to the call.
Speed Dial 8 (1-digit codes)
Set up and update 1-digit speed dial codes for frequently
dialed numbers; directory is active on both your phone and
Personal Assistant Toolbar for fast, easy dialing.
To set up/update Speed Dial 8 (1-digit codes)
From your phone

1) Dial 74, press # and listen for tone.
2) Enter the 1-digit code plus the 10-digit phone number you
would like assigned followed by #. (Recorded message
confirms code was programmed.)
From your Personal Assistant Toolbar
1) Click Portal Auto-Login button on toolbar.
2) Select Outgoing Calls, then Speed Dial 8.
3) Enter the 10-digit phone number next to the code you
would like assigned. (Optional – add description.)
4) Click Apply.
To place call using Speed Dial 8
From your phone
1) Press the 1-digit speed dial code, then press Dial or Send.
From Personal Assistant Toolbar
1) Click on Speed Dial Directory icon.
2) Click on the number you wish to dial.
Speed Dial 100 (2-digit codes)
Set up and update 2-digit speed dial codes for frequently
dialed numbers; active on both your phone and Personal
Assistant Toolbar for fast, easy dialing.
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