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To use the IntraMail enhancements provided by this version of software, you must use the
NEC IntraMail Utility version 1.2 to upgrade your IntraMail CompactFlash card. If you
don't upgrade your card, the new features will not be available.
If upgrading from version 3 software prior to 03.10.08 using telephone programming, you
must reprogram the options in 1808-IntraMail Subscriber Mailbox Options , 8005-Intra-
Mail Master Mailbox Options , and 8006-IntraMail Routing Mailboxes after the upgrade.
To avoid having to reprogram the above options, use the DS1000/2000 System Administrator
to backup and restore the site database.
Important Upgrade Information
DS2000
03.21.00
Release Notes

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   Summary of Contents for NEC DS2000

  • Page 1

    • To use the IntraMail enhancements provided by this version of software, you must use the NEC IntraMail Utility version 1.2 to upgrade your IntraMail CompactFlash card. If you don’t upgrade your card, the new features will not be available.

  • Page 2

    This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.

  • Page 3

    DS2000 PC Card Instructions for Backup, Restore, and Software Upgrade Use PC Card P/N 85880 to back up and restore your site data. Use PC Card P/N 80051-V**.** to load or update your system’s software. (Note that **.** denotes the level of the system software loaded on PC Card P/N 80051.) PC Card P/N 80051 is a system software PC Card only.

  • Page 4

    7. When the database you want to restore displays, press HOLD. The PC Card Active LED is on during restore. The system will automatically reset when the restore completes. NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 April 13, 2004 www.necunifiedsolutions.com...

  • Page 5: Table Of Contents

    DS2000 Release Notes Table of Contents DS2000 Release Notes DS2000 Release Notes Table of Contents DS2000 Release Notes Table of Contents DS2000 03.20.07 Release Notes New Features in 03.20.07 ........1 IntraMail .

  • Page 6

    DS2000 Release Notes Table of Contents Guest Mailbox Enhancements ..... 19 Mailbox Active Option Changed ....19 Master and Routing Mailbox Programming Simplified .

  • Page 7

    DS2000 Release Notes Table of Contents System Administrator Cannot Record Subscriber Names........28 System Administrator Doesn’t Hear Help Message .

  • Page 8

    DS2000 Release Notes Table of Contents Paging ..........34 Intercom Speed Dial Key Leaves Extension Connected to Page Zone.

  • Page 9: Ds2000 03.20.07 Release Notes

    DS2000 03.20.07 Release Notes DS2000 03.20.07 Release Notes DS2000 03.20.07 Release Notes New Features in 03.20.07 New Features in 03.20.07 IntraMail Call Screening Call Screening allows a display keyset extension user to listen to (screen) a voice mail message as it is being left in their mailbox.

  • Page 10: Automatic Call Screening

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Automatic Call Screening With Automatic Call Screening enabled, an extension will immediately screen (broadcast) an incoming message as soon as the caller starts to leave it in the extension’s mailbox. The extension user hears two beeps followed by the caller’s voice.

  • Page 11: Automatic Call Screening Operation

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Automatic Call Screening Operation When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. Call Screening is only available while your telephone is idle.

  • Page 12: System-wide Programming

    DS2000 03.20.07 Release Notes New Features in 03.20.07 extension. The call is sent as a Screened or Unscreened transfer, depending on programming. For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 15 characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in their Subscriber Mailbox.

  • Page 13

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Name Programming Press a key the indicated number of times for desired character 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times &...

  • Page 14: Programming Master Mailboxes

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Programming Master Mailboxes An outside caller can route to a Master Mailbox programmed as a Directory Dialing Mailbox from: ● The Answer Table’s Answer Schedule Override mailbox, Default mailbox, or Routing mailbox.

  • Page 15

    DS2000 03.20.07 Release Notes New Features in 03.20.07 8005-Extension Name Match (NAME MATCH) Use this option to determine which portion of the extension’s programmed name Directory Dialing will use to route the call. The options are 1 (first) or 2 (last). By default, this option is 1 (first). The setting you choose in this option depends on how you set up 0201-Name Format.

  • Page 16: Programming Routing Mailboxes

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Programming Routing Mailboxes An outside caller can route to a Routing Mailbox programmed as a Directory Dialing Mailbox from: ● The Answer Table’s Answer Schedule Override mailbox, Default mailbox, or Routing mailbox.

  • Page 17

    DS2000 03.20.07 Release Notes New Features in 03.20.07 8006-Screened Transfer Timeout (SCRN TRF TIMEOUT) Use this option to set how long a Screened Transfer (STRF) from the Directory Dialing Mailbox will ring an unanswered extension before recalling. The entry range for this option is 0-255 sec- onds.

  • Page 18

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Directory Dialing Mailbox Name Entry Options (Options available while entering a name) Dialed 8006-Next Call Routing Action Digit Mailbox Setting Interprets the digit as a letter and waits 6 seconds for additional input (i.e., more letters or a # to con- clude name entry).

  • Page 19

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Directory Dialing Mailbox Routing Options (Options available after a name is entered) Dialed 8006-Next Call Routing Action Digit Mailbox Setting Route to the respective extension from the list of up to three announced matches.

  • Page 20: Operation

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Operation Recording a Directory Dialing Message [Super Display Soft Key] - [Keyset Soft Key] Log onto System Administrator’s mailbox (72) Access System Administrator options [SYS ADMIN] - [N/A] Select Instruction Menus [INSTRUCTION] - [INST]...

  • Page 21: Group Mailboxes

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Group Mailboxes A Group Mailbox is a Subscriber Mailbox shared by a group of co-workers. If a caller leaves a message at any extension within the group, the system stores the message in the Group Mailbox.

  • Page 22

    DS2000 03.20.07 Release Notes New Features in 03.20.07 If the Group Mailbox is a Call Routing Mailbox (1): ● A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: “Your call cannot go through. Goodbye.” IntraMail then hangs up.

  • Page 23: Message On Hold

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Message On Hold Message On Hold allows you to record a message that will play to callers while they wait on Hold. For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold.

  • Page 24: Super Display Telephone Programmable Idle Menu Soft Keys

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Super Display Telephone Programmable Idle Menu Soft Keys Programmable Idle Menu Soft Keys Introduced The Super Display Telephone idle menu soft keys are customizable in system programming. You can tailor the idle mode display to meet the needs of each Super Display Telephone user. The first chart below shows the default idle menu soft key assignments.

  • Page 25: 1705 Program Entry

    DS2000 03.20.07 Release Notes New Features in 03.20.07 Super Display Telephone Idle Menu Soft Key Options Entry Display Description SP DIAL 2 Press to access Personal Speed Dial bins 711-720. The display shows the Speed Dial number (or name - if programmed).

  • Page 26: Enhanced Features In 03.20.07

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 Enhanced Features in 03.20.07 Enhanced Features in 03.20.07 Directory Dialing Interactive Soft Keys Relabeled The Interactive Soft Keys for Directory Dialing are relabeled for clarity as follows. 22- and 34-Button Display Telephone Software version 03.20.07...

  • Page 27: Intramail

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 IntraMail Forwarding A List Of Message Simplified When a subscriber forwards a list of messages, they automatically listen to the next message in the list once forwarding completes. In prior software versions, they would always return to the top of the message list.

  • Page 28

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 8005 - Master Mailbox Options Program Entry (Entry Range) [Default Setting] DIALING TIMEOUT (0-99 seconds) [5] INCOMING FAX DET (Yes/No) [No] For Announcement Mailboxes (Type 2) MAILBOX ACTIVE (Yes/No) [Yes] NEXT CALLRT MBOX (000-015, CLEAR = UND) [UND]...

  • Page 29: Routing Mailboxes

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 8005 - Master Mailbox Options Program Entry (Entry Range) [Default Setting] Press this: To do this: HOLD Enter (accept) data you entered, advance to the next prompt without changing your entry, or navigate to the next prompt level.

  • Page 30: Multiple Greetings

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 8006 - Routing Mailbox Options Program Entry (Entry Range) [Default Setting] Press this: To do this: HOLD Enter (accept) data you entered, advance to the next prompt without changing your entry, or navigate to the next prompt level.

  • Page 31: Paging

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 Recording a Greeting and Setting Up Auto Attendant Do Not Disturb [Super Display Soft Key] - [Keyset Soft Key] Pause or restart recording [RESUME] - [RESUME] [PAUSE] - [PAUSE] Erase the greeting...

  • Page 32: Personal Answering Machine Emulation Operation

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 1701-Programmable Function Key Assignments Assign a programmable key on an extension as a Voice Mail Conversation Record key (code 17 + Mail- box number). The mailbox number can be your own, a co-worker’s, or any valid Subscriber Mailbox.

  • Page 33: Transferring To Mailbox Restarts Greeting

    DS2000 03.20.07 Release Notes Enhanced Features in 03.20.07 Transferring to Mailbox Restarts Greeting If a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire greet- ing for the called extension’s mailbox. The greeting will restart as soon as the system connects the caller to the Transfer destination’s mailbox.

  • Page 34: Software Corrections In 03.20.07

    DS2000 03.20.07 Release Notes Software Corrections in 03.20.07 Software Corrections in 03.20.07 Software Corrections in 03.20.07 Account Codes Cannot Use System Speed Dial With Forced Account Codes Software version 03.20.07 corrects an incompatibility with System Speed Dial and Forced Account Codes in prior 03.**.** versions.

  • Page 35: Hotline

    DS2000 03.20.07 Release Notes Software Corrections in 03.20.07 Hotline Hotline Keys To Ring Group Or UCD Masters Don’t Function Software version 03.20.07 does not allow you to program Hotline keys for Ring Group or UCD Hunting Group master numbers (e.g., 600-607 and 700-707). Master numbers are not valid Hotline destinations.

  • Page 36: Names

    DS2000 03.20.07 Release Notes Software Corrections in 03.20.07 for a 8008-Dial Action Table # key depression when the Action = LOGON and Data = N. In addi- tion, pressing # three times in succession could cause a system reset. This is corrected in software version 03.20.07.

  • Page 37: Name Programming

    Program 8003 Data Entry Errors Software version 03.20.07 corrects an out-of-range data entry error in prior 03.**.** versions when programming 8003-Trunk Number. For example, in DS2000 the first trunk number could display as 240 instead of 1. This is now corrected.

  • Page 38: Program 9903 Allows Atru Pcb In Slot 1

    DS2000 03.20.07 Release Notes Software Corrections in 03.20.07 Program 9903 Allows ATRU PCB In Slot 1 In prior versions of 03.**.** software, the system would auto-ID an ATRU PCB plugged into slot 1, even though slot 1 is reserved for a 16DSTU PCB. In addition, program 9903-Set Up Trunks would recognize the installed PCB.

  • Page 39: Ds2000 03.20.09/03.21.00 Release Notes

    DS2000 03.20.09/03.21.00 Release Notes DS2000 03.20.09/03.21.00 Release Notes DS2000 03.20.09/03.21.00 Release Notes New Features in 03.20.09/03.21.00 New Features in 03.20.09/03.21.00 There are no New Features in this release. 31 ◆ 03.20.09/03.21.00 DS2000 Release Notes...

  • Page 40: Enhanced Features In 03.20.09/03.21.00

    DS2000 03.20.09/03.21.00 Release Notes Enhanced Features in 03.20.09/03.21.00 Enhanced Features in 03.20.09/03.21.00 Enhanced Features in 03.20.09/03.21.00 There are no Enhanced Features in this release. 32 ◆ 03.20.09/03.21.00 DS2000 Release Notes...

  • Page 41: Software Corrections In 03.20.09/03.21.00

    In software versions prior to 03.20.09/03.21.00, making an entry in 1001-ANI/DNIS for a non-T1 trunk would disable Caller ID. This occurred in both DS1000 and DS2000. In software version 03.20.09/03.21.00, the entry for 1001-ANI/DNIS is ignored for non-T1 trunks and will not disable Caller ID for those types of trunks.

  • Page 42: Paging

    DS2000 03.20.09/03.21.00 Release Notes Software Corrections in 03.20.09/03.21.00 Paging Intercom Speed Dial Key Leaves Extension Connected to Page Zone Software version 03.20.09/03.21.00 corrects the following problem that occurred in prior 03.**.** versions: Keyset user places or answers an outside call.

  • Page 43

    NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 www.necunifiedsolutions.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .

  • Page 44

    NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 September 27, 2004 *80001RNT45* www.necunifiedsolutions.com Printed in U.S.A. 80001RNT45...

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