Polycom SpectraLink 1725-36028-001 Administration Manual
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Polycom SpectraLink 1725-36028-001 Administration Manual

Polycom SpectraLink 1725-36028-001 Administration Manual

Telephony gateway utilizing spectralink radio protocol (srp)
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SpectraLink 8000 Telephony
Gateway
Administration Guide
Utilizing SpectraLink Radio Protocol (SRP)
July 2008 Edition
1725-36028-001
Version T

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Summary of Contents for Polycom SpectraLink 1725-36028-001

  • Page 1 SpectraLink 8000 Telephony Gateway Administration Guide Utilizing SpectraLink Radio Protocol (SRP) July 2008 Edition 1725-36028-001 Version T...

  • Page 2: Copyright Notice

    SpectraLink® LinkPlus Link NetLink Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Patent Information The accompanying product is protected by...

  • Page 3: About This Guide

    Administration Guide (SRP) (72-1065-09) SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP (1725-36030-001) Available at http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html Polycom WLAN Compatibility Table (1725-36040-001) Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a number corresponding to the type of access point) Available at http://www.polycom.com/usa/en/support/voice/wi- fi/wi_fi_interoperability.html...

  • Page 4: Customer Support

    Available at http://www.polycom.com/common/documents/products/voice/m obile/deployment_guide_SLNK_03-08.pdf Customer Support Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 5: Table Of Contents

    Contents About This Guide ... 3 Polycom Model Numbers...3 Referenced Documents ...3 Customer Support...4 Icons and Conventions...4 SpectraLink Overview ... 9 System Architecture...9 SpectraLink Voice Priority (SVP) and Quality of Service ...10 System Timing...10 System Speed ...11 System Components ...11 System Diagram ...14...
  • Page 6 SpectraLink 8000 Telephony Gateway Administration Guide Install Telephone Demarc Blocks ...25 Assign and Program Telephone Ports ...25 Connect Telephone Lines to Demarc Blocks...25 Pre-Installation Verification ... 29 Verify Pre-Installation Requirements...29 Check Components...29 Install SpectraLink 8000 Telephony Gateway ... 31 Mount to Rack or Wall ...31 Installing Multiple SpectraLink 8000 Telephony Gateways...34 SpectraLink 8000 Telephony Gateway Administration Overview ...
  • Page 7 Main Menu ... 53 Network Configuration... 55 Set or Change Password... 59 SpectraLink 8000 Telephony Gateway Configuration... 61 Reset the SpectraLink 8000 Telephony Gateway ...65 Telephone Line Configuration ... 67 Adding or Changing a Handset...67 Deleting a Handset ...69 Features Programming Menu... 71 Feature Programming (no Softkeys)...
  • Page 8 SpectraLink 8000 Telephony Gateway Administration Guide Troubleshooting via the System Status Menu ... 91 Access Point Status ...93 Error Status ...94 Network Status...99 Telephone Line Status ...101 Wireless Telephone Status ...102 Software Version ...104 Wireless Device Planning Worksheet ... 105 Safety Notices...

  • Page 9: Spectralink Overview

    Status System Architecture The SpectraLink 8000 Telephony Gateway and SpectraLink Wireless Telephone are Polycom's wireless LAN-based telephony products. SpectraLink products operate in the 2.400-2.483 GHz unlicensed band, using either the frequency hopping (FH) or direct sequence (DS) spread spectrum technology which is compatible with the IEEE 802.11 wireless LAN standard.

  • Page 10: Spectralink Voice Priority (Svp) And Quality Of Service

    Gateways in the system. In this configuration, system timing is done through the IPC cables between each Gateway. If a SpectraLink 8000 SVP Server is installed in a system with four or fewer Gateways, the IPC cables are not required. If there are five or...

  • Page 11: System Speed

    Telephony Gateways are connected to the LAN, a SpectraLink 8000 SVP Server must be installed to handle the increased call volume. Polycom offers digital SpectraLink 8000 Telephony Gateways that work with the digital ports on most common brands of telephone systems (PBX or key systems).

  • Page 12: Ethernet Switch

    Typically, the requirements for use of SpectraLink Wireless Telephones are similar to that of wireless data devices. Contact Polycom, or a certified Polycom distributor, for specific information about your facility’s needs. The SpectraLink 8000 System must connect to APs that utilize SVP.

  • Page 13: Administrative Computer

    Ethernet switch; a dedicated computer is not required. Some installations use a laptop to configure and maintain system components. The administrative computer can also be used to periodically upgrade the SpectraLink 8000 Telephony Gateway software via FTP and the handset and SVP Server software via TFTP. PN: 1725-36028-001_T.doc...

  • Page 14: System Diagram

    Wireless CAT 5 cable 25 pair cable Multiple phone cables Phone cable Device supplied y Polycom Five SpectraLink 8000 Telephony Gateways with SpectraLink 8000 SVP Server example Administrative computer SpectraLink 8000 SVP Server Ethernet switch SpectraLink 8000 Telephony Gateway...

  • Page 15: The Front Panel Of The Spectralink 8000 Telephony Gateway

    The Front Panel of the SpectraLink 8000 Telephony Gateway The SpectraLink 8000 Telephony Gateway's front panel contains the connections to other SpectraLink 8000 Telephony Gateways, the telephone system and LAN, as well as status LEDs. RS-232 connection to a terminal, terminal emulator, or modem for system administration.
  • Page 16 (PBX or key systems) digital ports. to the system. Use only the Polycom-provided Class II AC Adapter with output 24V DC, 1A. = Grounding Terminal: (on back panel) Used for grounding when installing TGA116.

  • Page 17: Installation And Configuration Steps

    SpectraLink 8000 Telephony Gateway(s) to the telephone demarc blocks and LAN access device. At that point, a qualified Polycom installer assists the customer in completing the remaining steps. 1. Site Preparation: Done by the customer or a wire 2.

  • Page 19: Site Preparation

    Gateway - Grounding instructions. Required Materials The customer must provide the following equipment. Power Outlet(s): Must accept Polycom provided AC adapter, one • for each SpectraLink 8000 Telephony Gateway and one for the SpectraLink 8000 SVP Server (if required). For multiple...
  • Page 20 10BaseT Cables: RJ-45 connector at each SpectraLink 8000 Telephony Gateway. Connection to Ethernet switch. CAT 5 Cable: RJ-45 connector at the SpectraLink 8000 SVP Server. Connection to Ethernet switch. Modem Cable: DB-9 female, null-modem cable. Required for initial setup of the SpectraLink 8000 Telephony Gateway and SVP Server.

  • Page 21: Lan Requirements

    LAN Requirements Network infrastructure The SpectraLink 8000 Telephony Gateway connects to your local area network (LAN). To provide adequate bandwidth and limit collisions, an Ethernet switch is required. The traffic between the SpectraLink 8000 Telephony Gateway and wireless LAN APs should be isolated as much as possible to avoid additional latency.

  • Page 22: Location Of Spectralink 8000 Telephony Gateway And Svp Server

    Each SpectraLink 8000 Telephony Gateway and SpectraLink 8000 SVP Server measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The units are designed to be wall mounted—vertically or horizontally—over 3/4” plywood or mounted in a standard 19-inch rack mount cabinet with a Rack Mount Kit.

  • Page 23: Telephone Interface Configuration

    Telephone Interface Configuration The customer or the customer's wire contractor is responsible for adhering to all local codes for wiring. Prepare Demarcation (Demarc) Blocks The SpectraLink 8000 Telephony Gateway is connected to the existing telephone system using RJ-21 connections. A SpectraLink 8000 Telephony Gateway is designed to operate with a specific interface to the telephone system: two-wire digital, two-wire analog, or four-wire digital.
  • Page 24 SpectraLink 8000 Telephony Gateway Administration Guide your site will use administration by modem, this connection should be included in the wiring installation. PN: 1725-36028-001_T.doc...

  • Page 25: Install Telephone Demarc Blocks

    For more detail, consult the Polycom LinkPlus Digital Interface document for the type of telephone system in use at your location.
  • Page 26 SpectraLink 8000 Telephony Gateway Administration Guide Two-wire analog or digital demarc block The demarc block for the two-wire analog or digital interface should be wired as follows. LINE1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8 Telephone Ports...
  • Page 27 Four-wire digital demarc block (Connector A) The four-wire digital interface requires two demarc blocks, one to Connector A and one to Connector B on the SpectraLink 8000 Telephony Gateway. They should be wired as follows. Line 1 TX Line 2 TX Line 3 TX Line 4 TX Line 5 TX...
  • Page 28 SpectraLink 8000 Telephony Gateway Administration Guide Four-wire digital demarc block (Connector B) Line 1 RX Line 2 RX Line 3 RX Line 4 RX Line 5 RX Line 6 RX Line 7 RX Line 8 RX Telephone Ports Line 9 RX Line 10 RX Note: RX denotes...

  • Page 29: Pre-Installation Verification

    Pre-Installation Verification Verify Pre-Installation Requirements Check the site to be sure pre-installation work has been completed correctly. This includes: • • • • • • Check Components The following items should be at the installation site. • • Use only the provided Class II AC Adapter with output 24V DC, 1A. PN: 1725-36028-001_T.doc Location chosen for the SpectraLink 8000 Telephony Gateway is adequate and power is available.
  • Page 30 SpectraLink 8000 Telephony Gateway Administration Guide • • • • You MUST use the IPC cable provided by Polycom when connecting four or fewer SpectraLink 8000 Telephony Gateways without a SpectraLink 8000 SVP Server. • • • Screws: Four, 3/4”, #8 panhead screws for each SpectraLink 8000 Telephony Gateway to be wall mounted.

  • Page 31: Install Spectralink 8000 Telephony Gateway

    Install SpectraLink 8000 Telephony Gateway Mount to Rack or Wall The SpectraLink 8000 Telephony Gateways can be wall mounted either horizontally or vertically. Gateways may also be rack mounted in a standard 19-inch rack. A Rack Mount Kit must be purchased separately for a rack mount installation.

  • Page 32: Grounding Instructions

    SpectraLink 8000 Telephony Gateway Administration Guide Mount the SpectraLink 8000 Telephony Gateway to rack The Rack Mount Kit is designed for mounting equipment in a standard 19-inch rack and should contain the following equipment: • • Follow these steps to mount the Gateway to a rack: 1.
  • Page 33 Install SpectraLink 8000 Telephony Gateway All system units must be grounded to a protective earth by means of the grounding stud located on the rear panel. Refer to the illustration below for recommended continuity connection. No more than 15 units may be grounded through one connection to the protective earth ground.

  • Page 34: Installing Multiple Spectralink 8000 Telephony Gateways

    SpectraLink 8000 Telephony Gateway Administration Guide Installing Multiple SpectraLink 8000 Telephony Gateways If installing more than one SpectraLink 8000 Telephony Gateway, the ESD bonding strap(s) must be installed between adjacent Gateways. Mount Gateway 1. See directions for installing a single Gateway in previous section. 2.
  • Page 35 Install IPC cables To connect IPC cables on four or fewer SpectraLink 8000 Telephony Gateways (without a SpectraLink 8000 SVP Server): 1. Mount the SpectraLink 8000 Telephony Gateways. 2. Connect the IPC cable from the 3. Repeat step 2 until all units are connected.

  • Page 36: Connect Spectralink 8000 Telephony Gateway To Demarc Blocks

    SpectraLink 8000 Telephony Gateway Administration Guide When installing a system with four or fewer SpectraLink 8000 Telephony Gateways and a SpectraLink 8000 SVP Server, no IPC cables are required. For this configuration, follow the directions for connecting five or more SpectraLink 8000 Telephony Gateways.
  • Page 37 Use only the provided Class II AC Adapter with output 24V DC, 1A. For proper operation, all SpectraLink 8000 Telephony Gateways must be powered on and off at the same time. For installations with more than one SpectraLink 8000 Telephony Gateway, use an outlet strip with a built in power switch to allow SpectraLink 8000 Telephony Gateways to be turned on and off together.

  • Page 39: Spectralink 8000 Telephony Gateway Administration Overview

    SpectraLink 8000 Telephony Gateway in the system. The SpectraLink 8000 SVP Server has a separate set of menus that are covered in a separate document: SpectraLink 8000 SVP Server Administration Guide for SRP.
  • Page 40 SpectraLink 8000 Telephony Gateway Administration Guide Administration Console. They are administered independently as covered in the Configuration Guide for the specific type of AP in use. PN: 1725-36028-001_T.doc...

  • Page 41: Spectralink 8000 Telephony Gateway Configuration Sequence

    Gateway software per Chapter 18 Software Maintenance. Note that you may also download code for the SpectraLink Wireless Telephone software and the SVP Server software (if used) at this time. For the SpectraLink 8000 SVP Server code refer to the SpectraLink 8000 SVP Server Administration Guide for SRP document, section on Software Maintenance.

  • Page 42: Send All

    9. At this point, the SpectraLink 8000 Telephony Gateway is 10. Configure, test and verify each handset. 11. Perform AP coverage test per Certifying the Wireless Telephones. 12. Call Customer Support at Polycom for Site Certification clearance. Send All Depending on your system configuration, each SpectraLink 8000 Telephony Gateway may have identical settings.

  • Page 43: Navigating Through The Administration Console Screens

    Navigating through the Administration Console Screens Use the following keys to move around the Administration Console screens. To Perform this Function: Select function from menu Display menu associated with highlighted field Exit Screen Move one line up Move one line down Move one field to the left Move one field to the right Scroll...

  • Page 45: Connecting To The Spectralink 8000 Telephony Gateway

    • • • If you have a DHCP Server, it will assign an IP address to the SpectraLink 8000 Telephony Gateway. In this case, you can use Telnet to configure and administer the Gateway and do not need an initial serial connection to assign the IP address.

  • Page 46: Select A Spectralink 8000 Telephony Gateway To Administer

    SpectraLink 8000 Telephony Gateway Administration Guide 2. Run a terminal emulation program (such as HyperTerminal™) or 3. Press Enter to display the SpectraLink 8000 Telephony Gateway 4. Enter the default login: Select a SpectraLink 8000 Telephony Gateway to Administer After connecting to the SpectraLink 8000 Telephony Gateway, the first Administrative Console screen is the screen.
  • Page 47 If using a serial connection, only the SpectraLink 8000 Telephony Gateway that is connected via the serial cable is shown. 1. From the 2. You may optionally change the default host name, if desired. This 3. After entering the static IP address, navigate to the Once you have established the IP address via the Configuration continue the configuration of the Gateway.
  • Page 48 SpectraLink 8000 Telephony Gateway Administration Guide 5. Unplug the serial cable. Configuration screen. Use the arrow keys to highlight Systems and press Enter. Respond with a Note that after IP addresses are established and the SpectraLink 8000 Telephony Gateways are functioning on the LAN, the =Send All command can be used to send configuration information to every SpectraLink 8000 Telephony Gateway in your LAN.

  • Page 49: Connecting Via Telnet

    SpectraLink 8000 Telephony Gateway is accessible through a connection to any SpectraLink 8000 Telephony Gateway. If you do not have a DHCP Server, Telnet can only be used after the SpectraLink 8000 Telephony Gateway’s IP address is configured. See the previous section.
  • Page 50 SpectraLink 8000 Telephony Gateway Administration Guide The following settings use the US Robotics modem models may be used, but the particular model’s settings will have to be adapted to conform to those listed in the following table. Configure modem internal settings (US Robotics Sportster) 1.

  • Page 51: Connect The Modem

    An internal 2400-baud modem is built into the SpectraLink 8000 Telephony Gateway. Line one can be configured to connect via this modem. The modem is only used by Polycom Customer Service to assist in troubleshooting problems by remotely accessing the Gateway.

  • Page 53: Main Menu

    Main Menu maintenance of the SpectraLink 8000 Telephony Gateway and the handsets it supports. Menu Option Function System Status Provides status of SpectraLink 8000 Telephony Gateway and its communications links. Used to view the system operation and troubleshoot problem areas. Telephone Line Used to add, delete, and maintain handsets Configuration...

  • Page 55: Network Configuration

    Network Configuration IP address and additional LAN settings are set and changed in the Network Configuration Telephone System Scroll to remaining options: The options listed below with the arrow bullet required for SpectraLink 8000 Telephony Gateway functioning. Additional settings may be required by your system. Do not change PN: 1725-36028-001_T.doc screen, available from the menu.
  • Page 56 SpectraLink 8000 Telephony Gateway Administration Guide settings until you have studied this section and are familiar with the consequences any change will produce. When the settings marked with an arrow bullet SpectraLink 8000 Telephony Gateway automatically goes into Maintenance Lock and prevents any new calls from starting. Resetting terminates any active calls and clears the Maintenance Lock.
  • Page 57 See the Configuration and Administration document for the SpectraLink Wireless Telephone for detailed information about syslog messages. If syslog is being used, then SNTP server should be set to the hostname or IP address of an SNTP server. GMT Offset time stamping by SNTP.
  • Page 58 SpectraLink 8000 Telephony Gateway Administration Guide Press Esc to return to the Note that resetting the SpectraLink 8000 Telephony Gateway(s) will terminate any calls in progress on the SpectraLink 8000 Telephony Gateway(s) being reset. All SpectraLink 8000 Telephony Gateways should be reset at the end of any maintenance procedure that requires any one SpectraLink 8000 Telephony Gateway to be reset either via Maintenance Lock...

  • Page 59: Set Or Change Password

    Set or Change Password Passwords may be set uniquely for each SpectraLink 8000 Telephony Gateway. If this is done, each must be administered independently and the Send All command will not work. If Send All is to be utilized in your system, all passwords must be identical.
  • Page 60 SpectraLink 8000 Telephony Gateway Administration Guide If you forget a password, call Polycom Customer Service for assistance. In order for Send All to function across all SpectraLink 8000 Telephony Gateways, all passwords must be identical. If one or more SpectraLink 8000 Telephony Gateways are configured with different passwords, the Send All command will not configure them and they must be administered independently.

  • Page 61: Spectralink 8000 Telephony Gateway Configuration

    SpectraLink 8000 Telephony Gateway Configuration Select System Scroll to remaining option: The options listed below with the arrow bullet required for SpectraLink 8000 Telephony Gateway functioning. Do not change settings until you have studied this section and are familiar with the consequences any change will produce. PN: 1725-36028-001_T.doc Gateway Confi guration from the...
  • Page 62 PBX types, select the telephone switch type you are using. Use SVP100 for QOS fewer gateways with the IPC cables and no SpectraLink 8000 SVP Server It must be set to Server. Gateway ID Number number for each Gateway. Every other system should retain the default.
  • Page 63 Telephony Gateway. Software updates received from Polycom must be placed in this location. See section 18, Software Maintenance, for more information. When the handset is turned on, it checks this source for confirmation that it is running the correct software version.
  • Page 64 SpectraLink 8000 Telephony Gateway Administration Guide The SpectraLink 8000 Telephony Gateway monitors the condition of any SpectraLink 8000 SVP Server(s) on the system. In a single SpectraLink 8000 SVP Server system, when the SVP Server goes into Maintenance Lock, the Telephony Gateway will also lock and set an alarm.

  • Page 65: Reset The Spectralink 8000 Telephony Gateway

    Reset the SpectraLink 8000 Telephony Gateway Note that resetting the SpectraLink 8000 Telephony Gateway(s) will terminate any calls in progress on the SpectraLink 8000 Telephony Gateway(s) being reset. All SpectraLink 8000 Telephony Gateways should be reset at the end of any maintenance procedure that requires any one SpectraLink 8000 Telephony Gateway to be reset either via Maintenance Lock keeps the SpectraLink 8000 Telephony Gateways synchronized,...

  • Page 67: Telephone Line Configuration

    Telephone Line Configuration Telephone line configuration is performed after the initial SpectraLink 8000 Telephony Gateway installation is complete and the Gateway is configured. The configuration procedure associates a handset with its telephone port in the SpectraLink 8000 Telephony Gateway. For the line configuration of handsets, please have the handsets to be configured and the Wireless Device Planning Worksheet(s).
  • Page 68 SpectraLink 8000 Telephony Gateway Administration Guide 1. Navigate to the 2. Enter the following information for each assigned line. Use the 3. Write the MAC address on the Wireless Planning Device 4. Repeat steps 2, 3, and 4 for each handset to be added or changed. 5.

  • Page 69: Deleting A Handset

    A handset may be associated with one and only one telephone line. The same MAC address may not be assigned to two or more telephone lines. Deleting a Handset To delete a handset from the SpectraLink 8000 Telephony Gateway configuration: 1.

  • Page 71: Features Programming Menu

    Features Programming Menu Two basic types of wired telephone systems exist—analog and digital. Both types offer special features such as hold, transfer, conference, camp on, and speed dial. In both types of systems, these features are activated in a telephone by pressing a series of keys or a single programmed button on a deskset.

  • Page 73: Feature Programming (No Softkeys)

    Feature Programming (no Softkeys) If your system is utilizing any SpectraLink Wireless Telephones that do not have softkeys (PT800 series or earlier), used to allow these handsets to access system features. Mute and optional OAI (Open Application Interface) must be programmed in the digital systems.

  • Page 74: Programming Digital Pbx Features

    SpectraLink 8000 Telephony Gateway Administration Guide Navigate to the SpectraLink 8000 Telephony Gateway and select Programming Programming Digital PBX Features The numbers and symbols along the left side of the screen indicate which number or digit key is being pressed after the activate the feature.
  • Page 75 2. Navigate to the function key, press Enter, and type the key 3. Type F to assign the FLASH function. 4. Repeat for each feature you wish to program to a function key Remember to note the features and macros so that they can be edited in the handset menu, if necessary, and programmed into any other SpectraLink 8000 Telephony Gateways on the same PBX if Send All is not being used.

  • Page 76: Programming The Admin Feature

    SpectraLink 8000 Telephony Gateway Administration Guide Programming the ADMIN Feature handsets via another handset, rather than via the SpectraLink 8000 Telephony Gateway. Any function key sequence may be programmed ADMIN feature may be programmed on only one SpectraLink 8000 Telephony Gateway (the one that contains the line used by the system administrator) in order to limit its accessibility system-wide.

  • Page 77: Menu Programming (No Softkeys)

    Menu Programming (no softkeys) If your system is utilizing any SpectraLink Wireless Telephones that do not have softkeys (PTB800 series or earlier), used to enable these handsets to display a list of system features that have been programmed for end user access. The handset displays a menu of functions when the pressed.
  • Page 78 Restore Factory Defaults LinkPlus Interface Guide for your PBX for the default menus programmed by Polycom. To change the menu settings: 1. Navigate to the menu display screen number (1-4) to be edited. 2. Press Enter to change the information, then enter the information 3.
  • Page 79 Features Programming (no Softkeys) 4. Repeat for each menu as needed. PN: 1725-36028-001_T.doc...

  • Page 81: Softkey And Shortcut Key Programming

    Softkey and Shortcut Key Programming The softkeys on the SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones enable quick access to system features. The softkey programming screen establishes the correspondence between the PBX features, the softkeys, and the shortcut keys. There are 16 possible features displayed in the four levels of the softkey function display area.
  • Page 82 SpectraLink 8000 Telephony Gateway Administration Guide Sample screen: Scroll to remaining options: corresponding function of the emulated desk set. Action field entries are described in the table on the next page. up to four-letter feature abbreviation that is displayed on the handset. Example: To assign displayed as Level...
  • Page 83 Speakerphone softkey programming (SpectraLink 8020/8030 only) The SpectraLink 8020/8030 Wireless Telephones have an internal speakerphone which is activated through a softkey. Polycom recommends programming Level 0, softkey A for the speakerphone as that position matches the standby position the handset automatically assigns to the speakerphone.
  • Page 84 SpectraLink 8000 Telephony Gateway Administration Guide Use this table to develop your own programming correspondence: Level Softkey Shortcut Menu Label Softkey Label Action PN: 1725-36028-001_T.doc...

  • Page 85: Software Maintenance

    Software Updates After software updates are obtained from Polycom, they must be transferred to the appropriate location in the LAN to update the component code. Three methods of transfer are used: automatic; FTP (File Transfer Protocol); or TFTP (Trivial File Transfer Protocol).

  • Page 86: Updating Larger Systems

    *** as set in the Gateway Configuration screen, WT TFTP Download Master, IP address. SpectraLink 8000 SVP Server Load the updates onto the TFTP server and reboot the SpectraLink 8000 SVP Server. Updating Larger Systems A network TFTP server will simultaneously update the handsets while the SpectraLink 8000 Telephony Gateway updates handsets one at a time.
  • Page 87 When using FTP, use a host system to connect to a remote system. In this example, the host is the client and the server is the Telephony Gateway. The “put” command means to copy the files from the host to the remote system. The “get” command means to copy the files from the remote system to the host.

  • Page 88: Updating Wireless Telephone Software

    Gateway. They will check their current software version against the version stored on the TFTP server and download if needed. Any handset in a call will perform their checkout after the call has been completed.

  • Page 89: Backup And Restore Spectralink 8000 Telephony Gateway Configuration

    07 = TFTP server reported "No such user" error. Check the TFTP server configuration. 81 = File put into memory did not CRC. The handset will attempt to download the file again. FF = Timeout error. TFTP server did not respond within a specified period of time. Erase Failed Download process failed to erase the memory in the handset.
  • Page 90 SpectraLink 8000 Telephony Gateway to the server: get config.bin Restore: At the FTP prompt, use the required files from the server to the SpectraLink 8000 Telephony Gateway: put config.bin commands will copy files. If you have multiple Change directories before you connect and copy each Gateway’s config.bin file to its own directory.

  • Page 91: Troubleshooting Via The System Status Menu

    Troubleshooting via the System Status Menu Troubleshooting requires full information about the components of the SpectraLink 8000 System and the larger system, which includes both the host telephone system and the LAN. SpectraLink 8000 Telephony Gateways provide a “window” into the functioning of the various wireless components via the Additional essential information should be provided by a map, blueprint, or diagram of the facility that clearly shows hardware...
  • Page 92 SpectraLink 8000 Telephony Gateway Administration Guide Access Point Status utilized by the handsets. Error Status Network which the SpectraLink 8000 Telephony Gateway is connected. Telephone Line Status which the SpectraLink 8000 Telephony Gateway is attached and the handsets associated with these lines. Wireless Telephone Status statistics for each handset.

  • Page 93: Access Point Status

    Telephony Gateway maintains information on the last 16 APs on which it has received reports and displays this information on the Access Point Status Polycom Customer Support will use the data on this screen to troubleshoot AP problems. From the displays a maximum of 16 APs, one per row.

  • Page 94: Error Status

    D is day, HH is hours, MM is minutes, and SS is seconds. Error Status malfunction. Some of these alarms are easily remedied and others require a call to Polycom’s Customer Support Department. From the active alarms on the SpectraLink 8000 Telephony Gateway. The following sample screen displays two Line Sync alarms.
  • Page 95 SpectraLink 8000 SVP Server, but none is available. Action Upgrade the down rev. Set IP address for SpectraLink 8000 Telephony Gateway. Call Polycom Customer Service. Check the SpectraLink 8000 SVP Server for QOS setting in SpectraLink 8000 Telephony Gateway setup menu, or remove SpectraLink 8000 Telephony Gateways from the network.
  • Page 96 Bad software load on SpectraLink 8000 Telephony Gateway Bad software load on SpectraLink 8000 Telephony Gateway Action Call Polycom Customer Service. Change the specified PBX or replace the SpectraLink 8000 Telephony Gateway with a model that supports the desired PBX.
  • Page 97 Action Check cabling from telephone system to SpectraLink 8000 Telephony Gateway. Check PBX type to be sure it is correctly configured. Call Polycom Customer Service. Reset If problem persists, call Polycom Customer Service. Action Correct the CT/DAA alarms first and if the Module alarm persists, contact Polycom Customer Support.
  • Page 98 Possible network problem or interference. Unable to process all transmissions within 10 ms. Indicates high traffic on network Action Call Polycom Customer Service. Possible network problem, contact network vendor. Call Polycom Customer Service. Provide software version information.

  • Page 99: Network Status

    Network Status The SpectraLink 8000 Telephony Gateway is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Status From the displays information about the Ethernet network. This information can help troubleshoot network problems.
  • Page 100 Polycom Corporation. The SpectraLink Radio Protocol (SRP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Polycom customer support and engineering personnel. RX SRP packets and bytes received. (RX=“received”) RX Not SRP SpectraLink 8000 Telephony Gateway that are not SRP packets.

  • Page 101: Telephone Line Status

    Missed Slots does not have sufficient time to process audio. This number should always be 0 or 1. Buffer Overflow packets than it had buffers to store them. Indicates extreme traffic. Telephone Line Status Each SpectraLink 8000 Telephony Gateway associates handsets with lines from the host telephone system (PBX) as configured in the system setup.

  • Page 102: Wireless Telephone Status

    SpectraLink 8000 Telephony Gateway Administration Guide Name purposes. Extension purposes. Status SpectraLink 8000 Telephony Gateway. Phone # Calls / Duration system was brought up, and the total duration of the calls. System Uptime Gateway has been powered on. Wireless Telephone Status Each SpectraLink 8000 Telephony Gateway tracks its handsets’...
  • Page 103 WT MAC Current AP used. If the handset is not checked in, the SpectraLink 8000 Telephony Gateway will display ‘none’. The handset computes the “rate” for the following statistics by calculating the number to increase quickly when retries begin. As retries lessen to zero and the transmissions become more reliable, the number peaks and decreases slowly.

  • Page 104: Software Version

    The information about the version currently running on the components. This information will help you determine if you are running the most recent version and will assist Polycom Customer Support in troubleshooting software problems. From the SpectraLink 8000 Telephony Gateway screen is displayed below: If obsolete versions are listed here, use your FTP program to delete them to make room for newer code.

  • Page 105: Wireless Device Planning Worksheet

    Wireless Device Planning Worksheet Copy and complete this worksheet to track parameters for each SpectraLink 8000 Telephony Gateway. SpectraLink 8000 Telephony Gateway Hostname: ___________________________________________________ MAC: ____________________________________ Subnet Mask: ________________________ _____________________________ Wireless Telephones per AP: _________________ ________________________________ Gateway Port Dialing Ext. MAC Address PN: 1725-36028-001_T.doc IP Address: __________________________________...
  • Page 106 Spectr aLink 8000 Telephony Gateway Administration Guide PN: 1725-36028-001_T.doc...

  • Page 107: Safety Notices

    Safety Notices Important Safety Information Follow these general precautions while installing telephone equipment: • • • • PN: 1725-36028-001_T.doc Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

  • Page 109: Index

    Index Access point Configuration ...39 Description...12 Status ...87 Administration Console Navigation...42 Alarms ...88 Cabling, demarcation blocks ...24 Checking code ...82 Configuration Access Point ...39 Feature Programming ...69 Initial setup ...41 Menus ...73 Telephone Lines ...63 Connection to Telephone System ...23 Customer Support ...4 Delete Wireless Telephone ...65 Demarcation blocks...
  • Page 110 SpectraLink 8000 Telephony Gateway Administration Guide Description...10 Telephone Line Status ...95 Telephone Lines, configuration of...63 Telephone System, connecting to ...23 Telnet ...46 Time format ...88 Updating code...82 Wireless Device Planning Worksheet ...99 Wireless Telephone Add ...63 Change...63 Delete ...65 Description...11 Software updates...59 Wireless Telephone Status...96 WT TFTP Download Master ...59...

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