If You Have A Problem; Service - Hoover SteanVac Owner's Manual

If you have a problem

If a minor problem occurs, it usually can be solved quite
easily when the cause is found by using the check list below.
Problem: Machine won't run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse/tripped breaker
• Replace fuse/reset breaker
Problem: Low suction
Possible cause
Possible solution
• Recovery tank lid not on correctly
• Make sure lid is on securely (page 8)
• Recovery tank full/automatic shut off engaged
• Remove and empty recovery tank
• Obstruction in hose on stair/upholstery nozzle
• Remove hose; clear obstruction
• Recovery tank front panel not replaced after stair or
upholstery cleaning
• Replace recovery tank front panel (page 12)
Problem: Clean solution won't dispense
Possible cause
Possible solution
• Solution tank not firmly in place
• Make sure tank is securely locked in position
• Solution tank empty
• Refill tank according to instructions for surface being cleaned
(pages 7 & 8)
• Recovery tank lid not on correctly
• Make sure lid is firmly in place (page 8)
• Stair/upholstery solution tube not securely fastened
• Make sure tube is securely fastened at connection of hood
Problem: Solution tube on stair/upyholstery nozzle won't
connect
Possible cause
Possible solution
• Connector collar pushed forward
• Extend black tabs on connector by pulling collar towards tube
Problem: Brushes/brush indicator won't rotate during
floor cleaning
Possible cause
Possible solution
• Indicator screen dirty.
• Remove clear cover over indicator and clean screen. Replace
cover (see page 7).
• Speed selector on OFF.
• Move speed selector to Low or Hi.
• Solution tube connected to "Stair/Upholstery Cleaning
Connection".
• Remove stair/upholstery nozzle for floor cleaning. (see page 12)

Service

To obtain approved HOOVER service and genuine
HOOVER parts, locate the nearest Hoover Factory
Service Center or Authorized Hoover Warranty Ser-
vice Dealer (Depot) by:
• checking the Yellow Pages under "Vacuum
Cleaners - Household" OR -
• checking the list of Factory Service Centers
provided with this cleaner OR -
• calling 1-800-944-9200 for an automated
referral of authorized service outlet locations
(U.S. only) OR -
• checking the Service section of The Hoover
Company on-line at www.hoover.com
Do not send your cleaner to The Hoover Company in
North Canton for service, this will only result in delay.
If further assistance is needed, contact The Hoover
Company Consumer Response Center, North Canton,
Ohio 44720 Phone: 1-330-499-9499.
In Canada, contact Hoover Canada, Burlington, Ontario
L7R 4A8, Phone: 1-800-263-6376.
Always identify your cleaner by the complete model
number when requesting information or ordering parts.
(The model number appears on the back of the cleaner
handle.)
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