If You Have A Problem; Service - Hoover Floormate User Instructions

FM-Candy final 17/6/03
GB
5. If you have a
problem
If a minor problem occurs, it usually
can be solved quite easily when the
cause is found by using the check list
below.
Problem: Machine won't run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly.
• No voltage in wall plug
• Check fuse or breaker.
Problem: Low or no
Possible cause
Possible solution
• Automatic shut-off activated
• Turn cleaner OFF and then ON
again or
• Empty recovery tank (see "Auto-
matic shut-off" section)
• Filter or filter lid missing or not
positioned correctly
• Ensure that filter and filter lid are
properly positioned in the recovery
tank lid (Fig. 2-22)
• Recovery tank and/or solution
tank not positioned properly
• Ensure that both tanks are locked in
place.
• Filter is dirty
• Clean filter
• Nozzle not properly positioned
• Ensure nozzle is replaced properly
and locked (Figs. 4-8 & 4-9).
Problem: Water puddling behind
cleaner
Possible cause
Possible solution
• Solution tank not properly
installed
• Ensure that tank is installed properly
(Fig. 2-15).r
• Recovery tank is full
• Empty tank
• Excess cleaning solution foaming
in tanks
• Use DETTOL DIRECT FLOOR
CLEANER in a concentration of 60 ml
to one tank of cleaning solution. If
using solution other than this recom-
mended one, reduce the cleaning
solution concentration.
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4:54 PM Page 12
Problem: Cleaner does not pick up
dirty solution
Possible cause
Possible solution
• Cleaner not set for wet operation
• Press wet/dry pedal to "WET" posi-
tion.
• Recovery tank not properly
installed
• Ensure that recovery tank is
installed properly (Fig. 2-20).
• Recovery tank full/automatic shut-
off engaged.
• Remove and empty recovery tank.
• Filter or filter lid missing or not
properly positioned.
suctionPosP-
• Ensure recovery tank filter and filter
lid are properly installed (Fig. 2-22).
Problem: Cleaner pushes a line of
dry debris in front of it
Possible cause
Possible solution
• Cleaner not set for dry operation
• Press wet/dry pedal to "DRY PICK-
UP" position.
• Debris is too large to clear
squeegee
• Tip nozzle off floor by pushing down
on handle.
Problem: Clean solution won't dis-
pense
Possible cause
Possible solution
• Solution tank not firmly in place
• Make sure tank is securely locked in
position.
• Solution tank empty
• Refill solution tank.
Problem: Brushes won't rotate
Possible cause
Possible solution
• Cleaner set for "WET/DRY PICK-
UP"
• Move wet control switch down to
"WET SCRUB" position (Fig. 2-7).
• Circuit breaker inside cleaner is
tripped
• To reset the breaker:
(1) Push the ON/OFF switch com-
pletely down. You will feel some
resistance when the switch moves
downward. The switch will also move
slightly upward on its own.
(2) Wait one minute.
(3) Repeat step 1.
(4) Turn the cleaner ON and continue
cleaning.
If the brushes continue to stall and
the breaker trips again, clean the
brushes to remove debris. (Figs. 4-1
through 4-4)

Service

To obtain approved HOOVER service
and genuine HOOVER parts, please
call: Gias Customer Service
08705400600 or your nearest Hoover
Service Centre. Ensure that all service
and repairs are carried out by an
authorised Hoover Service Engineer.
Use only genuine Hoover spare parts.
Always identify your cleaner by the
complete model number when
requesting information or ordering
parts. (The model number appears on
the back of the cleaner body.)
Guarantee
Statement
Your new appliance is fully guaran-
teed for 12 months against
electrical/mechanical breakdown
excluding:
a) Any faults which occur due to
incorrect installation or misuse of the
machine or accidental damage.
b) Repair of, or interference with the
machine by any person not autho-
rised by the manufacturer to carry out
service.
c) Any parts which are fitted to the
machine which are not original
manufacturers parts.
d) Non-domestic use of the machine.
e) Operation at incorrect voltage.
The guarantee applies to Great Britain
and Northern Ireland only. The
aforegoing does not affect your statu-
tory rights
Hoover Limited
Pentrebach
Merthyr Tydfil
Mid-Glamorgan
CF48 4TU
GIAS Customer service 08705 400 600
Hoover spares 01204 556111