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Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the retail
purchase cost By submitting the item for service you are
agreeing to payment of the service without notification.
Service estimates are available upon request. You
must include this request with your item submitted for
service. Non-warranty service estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money orders and
cashier's checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon's
Terms and Conditions found on our website http://
www.horizonhobby.com/content/_service-center_render-
service-center.
Warranty and Service Contact Information
Country of
purchase
United States of
America
United Kingdom
Germany
France
China
14
Horizon Hobby
Horizon Service Center
(Repairs and Repair
Requests)
Horizon Product Support
(Product Technical
Assistance)
Sales
Service/Parts/Sales:
Horizon Hobby Limited
Horizon Technischer
Service
Sales: Horizon Hobby
GmbH
Service/Parts/Sales:
Horizon Hobby SAS
Service/Parts/Sales:
Horizon Hobby – China
ATTENTION: Horizon service is limited to product
compliant in the country of use and ownership.
If received, a non-compliant product will not be
serviced. further, the sender will be responsible for
arranging return shipment of the un-serviced product,
through a carrier of the sender's choice and at the
sender's expense. Horizon will hold non-compliant
product for a period of 60 days from notification, after
which it will be discarded.
Contact Information
servicecenter.horizonhobby.
com/RequestForm/
www.quickbase.com/db/
bghj7ey8c?a=
GenNewRecord
888-959-2306
sales@horizonhobby.com
888-959-2306
sales@horizonhobby.co.uk
+44 (0) 1279 641 097
service@horizonhobby.de
+49 (0) 4121 2655 100
infofrance@horizonhobby.com
+33 (0) 1 60 18 34 90
info@horizonhobby.com.cn
+86 (021) 5180 9868
Address
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United
Kingdom
Christian-Junge-Straße 1
25337 Elmshorn, Germany
11 Rue Georges Charpak
77127 Lieusaint, France
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
Volere 22
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