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DIGITAL TELEPHONE
U. Agent Queue Status
Q UE #0 0 1
J U L
11
THU
V. ACD Trunk Number
QU E # 0 01
C U S TOM ER SE RVI CE
W. ACD Trunk Answered
1. Trunk ID shifts right
QU E #0 0 1
CUS TOME R S ERVI CE
2. Elapsed Time Displays
Q UE #0 0 1
0 0: 00: 01
X. Work Time
0 0:03: 50
Y. Assistance Call
1. Agent Places Call
QU E # 0 01
ASSIST
44
If you are logged in as an ACD agent, the LCD will display the number of
calls in queue that are waiting to be answered. The sample display
(shown on the left) shows one call in queue.
9:53
When an ACD trunk is ringing at an ACD station, the queue number and
trunk ID (either alpha or numeric) is displayed.
Once the ACD trunk call has been answered, the trunk ID shifts to the
right of the display.
The trunk ID is displayed for ten seconds and then changes to elapsed
time.
When an ACD agent completes a call, the agent's status changes to
After Call Work Time (programmable option). The queue status
010
disappears and After Call Work Time appears in the upper right-hand
corner and updates every ten seconds. Elapsed time remains on the
display. When After Call Work Time is complete, the queue size, date,
and time will be displayed again.
When an agent places an Assistance Call, "ASSIST" is displayed in the
lower right-hand corner of the agent's LCD.
PERCEPTION e
ex
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