Canon VIXIA HF M30 Quick Manual page 544

My camcorder is not recognized by the computer.
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 Check the following:
Have you installed ImageMixer 3?
Have you turned on the camcorder?
Is the camcorder powered using the compact power adapter?
Is the USB cable connected to the computer properly?
 If the USB cable is connected properly and is not recognized, connect to another USB port of the
computer.
 Disconnect the USB cable, then restart the computer and reconnect the camcorder with the
computer following the correct procedure.
 Disconnect any USB devices other than the camcorder, keyboard, and mouse.
 If the camcorder is connected via a USB hub, connect the camcorder directly to the computer.
 If software is running in the background, exit them and connect the camcorder again.
Some items cannot be used in ImageMixer 3 Launcher.
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 You cannot select some buttons unless you connect the camcorder to the computer. Connect the
camcorder to the computer to use these functions. (P.16)
A progress dialog box is displayed and the reading takes time.
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 The progress dialog box is displayed when reading the files imported from the camcorder that have
not been read in the ImageMixer 3 Library. It may take time when there are many files which have not
been read in the Library. You can skip the reading by clicking [Cancel]. In this case, reading can be
resumed by clicking the [Video file management & edit] again. Only the files which have been read are
added to the Library.
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