Canon VIXIA HF M30 Quick Manual page 389

My camcorder is not recognized by the computer.

 Check the following:
Have you installed ImageMixer 3?
Have you turned on the camcorder?
Is the camcorder powered using the compact power adapter?
Is the USB cable connected to the computer properly?
 If the USB cable is connected properly and is not recognized, connect to another USB port of the
computer.
Disconnect the USB cable, then restart the computer and reconnect the camcorder with the

computer following the correct procedure.
 Disconnect any USB devices other than the camcorder, keyboard, and mouse.
 If the camcorder is connected via a USB hub, connect the camcorder directly to the computer.
 If software is running in the background, exit them and connect the camcorder again.
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