Appendix; Providing Information To Users Via A Website; How Users Obtain Support For The Cisco Unified Ip Phone; Giving Users Access To The User Options Web Pages - Cisco 6921 Administration Manual

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
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How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services,
and voice messaging system options), users must receive information from you or from your network
team or be able to contact you for assistance. Make sure to provide end users with the names of people
to contact for assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco Unified Communications Manager end user
group: choose User Management > User Groups. For additional information, refer to:
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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP)
OL-20851-01
How Users Obtain Support for the Cisco Unified IP Phone, page A-1
How Users Subscribe to Services and Configure Phone Features, page A-2
How Users Subscribe to Services and Configure Phone Features, page A-2
How Users Access a Voice Messaging System, page A-2
How Users Configure Personal Directory Entries, page A-3
"User Group Configuration"
Guide
"Role Configuration" chapter in the Cisco Unified Communications Manager Administration Guide
A P P E N D I X
chapter in the Cisco Unified Communications Manager Administration
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A-1