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Cisco 6921 User Manual

Cisco 6921 User Manual

Wtt cloud voice s service
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CLOUD VOICE S Service
Cisco IP Phone 6921
User Guide
(Version 4.0)

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Summary of Contents for Cisco 6921

  • Page 1 CLOUD VOICE S Service Cisco IP Phone 6921 User Guide (Version 4.0)

  • Page 2: Table Of Contents

    CLOUD VOICE S Service – Cisco IP Phone 6921 Table of Content Phone Set Features and Functions ................3 Operation for IP Phone 6921 ...................3 Location of Control .......................4 Preference Setup ......................6 Adjusting Ringer Volume and Ringtone ..............6 3.1.1 Change Volume: ....................6 3.1.2...

  • Page 3: Phone Set Features And Functions

    AC power wall plug. Port for connecting to Ethernet port in your workplace Handset connection. Headset connection (optional). Notes: IP Phone 6921 cannot function properly when there is a failure in power supply. Version 4.0 © 2018 WTT HK Limited, All Rights Reserved...

  • Page 4: Location Of Control

    CLOUD VOICE S Service – Cisco IP Phone 6921 Location of Control Item Description Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
  • Page 5 CLOUD VOICE S Service – Cisco IP Phone 6921 Buttons illuminate to indicate status: • Green, steady—Active call • Green, flashing—Held call • Amber, flashing—Incoming call or reverting call • Red, steady—Remote line in use (shared line) • Red, flashing—Remote line on hold Headset button Toggles the headset on or off.

  • Page 6: Preference Setup

    CLOUD VOICE S Service – Cisco IP Phone 6921 Preference Setup Adjusting Ringer Volume and Ringtone 3.1.1 Change Volume: 1. Press the Volume button up or down to adjust the loudness of the ringtone. 3.1.2 Change Ringtone: 1. Press the Applications button 2.

  • Page 7: Basic Features

    CLOUD VOICE S Service – Cisco IP Phone 6921 Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial the number. 2. To make a new call on the current line, press the NewCall softkey and dial the number.

  • Page 8: Ending A Call

    CLOUD VOICE S Service – Cisco IP Phone 6921 Ending a Call There are 3 options for ending a call: 1. Hang up the handset. 2. Press the EndCall softkey 3. Press the Speakerphone button, when using hand-free conversation mode Muting a Call 1.

  • Page 9: Redialing The Last Number Dialed

    CLOUD VOICE S Service – Cisco IP Phone 6921 Redialing the Last Number Dialed Press the Redial soft key. It will be in speakerphone mode and automtically activate the speaker. Forwarding Calls to another Phone 4.9.1 Setting up Call Forwarding from your IP Phone Activate -Press the FwdAll soft key + destination number Cancel - Press the FwdAll soft key.

  • Page 10: Placing A Conference Call

    CLOUD VOICE S Service – Cisco IP Phone 6921 4. Enter the destination of number to which you want to forward all your calls (e.g. your mobile). 5. To cancel call forwarding, please log onto Cloud Voice User Portal again to deactivate the call forwarding setting accordingly.

  • Page 11: Call Pickup

    CLOUD VOICE S Service – Cisco IP Phone 6921 4.11 Call Pickup 4.11.1 Call Pickup within your Group When the phone of your pickup group member rings, you can use your own phone to pick up and answer the call directly.

  • Page 12: Voicemail Service (Ivoicemail Plus)

    CLOUD VOICE S Service – Cisco IP Phone 6921 5. VoiceMail Service (iVoiceMail Plus) Activating VoiceMail 5.1.1 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#”...

  • Page 13: Remote Access To Voicemail

    CLOUD VOICE S Service – Cisco IP Phone 6921 Remote Access to VoiceMail 1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced and please select the language by pressing ‘1’...

  • Page 14: Voicemail Service (Evoicemail)

    CLOUD VOICE S Service – Cisco IP Phone 6921 6. VoiceMail Service (eVoiceMail) Activating VoiceMail 6.1.1 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#” 3. Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service.

  • Page 15: Remote Access To Voicemail

    CLOUD VOICE S Service – Cisco IP Phone 6921 Remote Access to VoiceMail 1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced. 3. Enter your User ID (your Cloud Voice Number) followed by “#”...

  • Page 16: Using The Phone Log

    CLOUD VOICE S Service – Cisco IP Phone 6921 Using the Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person you have missed.

  • Page 17: Extension Mobility

    CLOUD VOICE S Service – Cisco IP Phone 6921 Extension Mobility The Extension Mobility feature allows you to associate your phone number and user profile with any IP Phone. When you use your IP Phone Personal Identification Number (PIN) to login an IP Phone, your assigned telephone number, and the settings that you have established will be associated with that phone.

  • Page 18: Password Management

    CLOUD VOICE S Service – Cisco IP Phone 6921 Password Management Change The Cloud Voice Password https://adp.wtt-cloudvoice.com Visit WTT Cloud Voice User Portal at Enter your Cloud Voice Number and Password Click Login Click Password Management Enter Existing Password Enter New Password...

  • Page 19: Change The Ip Phone Pin

    CLOUD VOICE S Service – Cisco IP Phone 6921 Change The IP Phone PIN Visit WTT Cloud Voice User Portal at https://adp.wtt-cloudvoice.com Enter your Cloud Voice Number and Password Click Login Click here in the foot note Enter your Cloud Voice Number and Password...

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