Configuring Softkey Templates - Cisco 6921 Administration Manual

Configuring Softkey Templates

Configuring Softkey Templates
Using Cisco Unified CM Administration, you can associate up to 18 softkeys with applications that are
supported by the Cisco Unified IP Phone 6921, 6941, and 6961. Cisco Unified CM support the Standard
User and Standard Feature softkey template.
An application that supports softkeys can have one or more standard softkey templates associated with
it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making
updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from
Cisco Unified CM Administration. To assign a softkey template to a phone, use the Softkey Template
field in the Cisco Unified CM Administration Phone Configuration page. Refer to the in the Cisco
Unified Communications Manager Administration Guide,
Cisco Unified Communications Manager System Guide,
The Cisco Unified IP Phones 6921, 6941, and 6961 do not support all the softkeys that are configurable
in Softkey Template Configuration on Cisco Unified CM Administration.
softkeys that can be configured on a softkey template, and note whether it is supported on the Cisco
Unified IP Phones 6921, 6941, and 6961.
Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but
unsupported softkeys do not display on the phone.
Table 5-2 Configurable Softkeys
Feature
Answer
Barge
Call Back
Call Forward All
Call Park
Call Pickup
Conference
Conference List
Divert
Do Not Disturb
End Call
Group Pickup
Hold
Hunt Group
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP)
5-18
Configurable Softkeys in the
Softkey Template
Configuration
Answer (Answer)
Barge (Barge)
Call Back (CallBack)
Forward All (cfwdAll)
Call Park (Park)
Pick Up (Pickup)
Conference (Confrn)
Conference List (ConfList)
Immediate Divert (iDivert)
Toggle Do Not Disturb
(DND)
End Call (EndCall)
Group Pick UP (GPickUp)
Hold (Hold)
HLog (HLog)
Chapter 5 Configuring Features, Templates, Services, and Users
Softkey Template Configuration
Softkey
Supported as a
softkey on Cisco
Unified IP Phone
6921, 6941, and 6961 Notes
Yes —
No —
Yes —
Yes Phone displays Fwd ALL or Fwd Off.
Yes —
Yes —
No Conference is a dedicated button.
No Phone displays Detail.
Yes Phone displays Divert.
No Configure Do Not Disturb as a
programmable line button.
Yes Phone displays Cancel if the call is not
answered.
Yes —
No Hold is a dedicated button.
No Configure Hunt Group as a
programmable feature button.
Template.
Table 5-2 lists the features,
and the
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