Cisco 6921 Administration Manual page 111

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Select Admin Settings.
Step 2
Select Status.
Step 3
Select Status Messages.
Step 4
To remove current status messages, press the Clear softkey.
To exit the Status Messages screen, press the Back
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series
Message
CFG file not found
CFG TFTP Size Error
Checksum Error
DHCP timeout
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP)
OL-20851-01
Description
The name-based and default
configuration file was not found on the
TFTP Server.
The configuration file is too large for file
system on the phone.
Downloaded software file is corrupted.
DHCP server did not respond.
softkey.
Possible Explanation and Action
The configuration file for a phone is created when the
phone is added to the Cisco Unified Communications
Manager database. If the phone has not been added to
the Cisco Unified Communications Manager
database, the TFTP server generates a
response.
Found
• Phone is not registered with Cisco Unified
Communications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to auto-register. See the
"Adding Phones with Cisco Unified CM
Administration" section on page 2-10
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of the TFTP server. See the
"Network Setup Menu" section on page 4-4
details on assigning a TFTP server.
Power cycle the phone.
Obtain a new copy of the phone firmware and place it
in the TFTPPath directory. You should only copy files
into this directory when the TFTP server software is
shut down, otherwise the files may be corrupted.
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the DHCP
•
server and the phone—Verify the network
connections.
• DHCP server is down—Check configuration of
DHCP server.
• Errors persist—Consider assigning a static IP
address. See the "Network Setup Menu" section
on page 4-4 for details on assigning a static IP
address.
Status Menu
CFG File Not
for details.
for
7-3