Troubleshooting; Overview; Tools - Dalsa PC2-CamLink User Manual

Troubleshooting

Overview

This section provides suggestions for resolving installation or usage problems that may be encountered
with the PC2-CamLink due to the constant changing nature of computer equipment and operating
systems. Note that information provided within this section will be updated with the latest information
DALSA can provide for each manual version release.
If you require help and need to contact DALSA Technical Support, make detailed notes on your
installation and/or test results for our technical support department to review.

Tools

IFC
When you contact DALSA Technical Support by email, make certain that you attached two pieces of
information: the log file and the pci dump file. They provide valuable information about your PC2-
CamLink to rapidly find the root cause of the problem.
PC2-CamLink User's Manual
Sapera comes with the following tools to help resolve PC2-CamLink problems:
Log Viewer ( Start•Program•DALSA•Sapera LT•Tools•Log Viewer ): Lists various
information, warnings and error messages reported by DALSA boards (including the
PC2-CamLink driver).
PCI Diagnostics ( Start•Program•DALSA•Sapera LT•Tools•PCI Diagnostics ): Lists
all the computer's PCI configuration space registers.
IFC comes with the following tools to help resolve PC2-CamLink problems:
Log Viewer ( Start•Programs•IFC Version 5.8•Tools•Log Viewer ): Lists various
information, warnings and error messages reported by DALSA boards (including the
PC2-CamLink driver).
PCI Diagnostics ( Start•Programs•IFC Version 5.8•Tools•PCI Diagnostics ): Lists all
the computer's PCI configuration space registers.
Part IV: Troubleshooting and Support • 115