Built-In Troubleshooting Features; Problem Classification; Product Maintenance; Backing Up The System - IBM 51 Troubleshooting Manual

WebSphere Application Server
Database server
Directory server

Built-in troubleshooting features

Tivoli Intelligent Orchestrator records system activity and events in message logs,
trace logs, and Common Base Event logs. You can view the contents of these log
files in a text editor.

Problem classification

This guide provides information about Tivoli Intelligent Orchestrator tools,
resources, and techniques that can help you identify and resolve the following
types of problems:
v "Problems with installation" on page 55
v "Problems with logging in" on page 62
v "Problems with workflows" on page 64
v "Other common problems" on page 68
For details about problems and resolutions for these issues, see Chapter 7,
"Common problems and known limitations in Tivoli Intelligent Orchestrator," on
page 55.

Product maintenance

Problems can often be avoided with planning and preparation before you deploy
Tivoli Intelligent Orchestrator. Before you install the software, review the Tivoli
Intelligent Orchestrator Release Notes, the Tivoli Intelligent Orchestrator Installation
Guide, and the Tivoli Intelligent Orchestrator Migration Guide. These documents
contain the following important information:
v Supported operating system levels
v Prerequisite software requirements
v Required software fix packs
v Minimum and recommended memory requirements
v Disk space requirements
v Upgrade considerations
v Known problems, limitations, and recovery procedures

Backing up the system

After you have installed Tivoli Intelligent Orchestrator, ensure that you have a
comprehensive backup and system recovery strategy in place. Because Tivoli
Intelligent Orchestrator does not include tools for backing up or restoring your
system, you should back up your system in accordance with the documentation
that is provided with your operating system or with any specialized backup and
restore software that you use.
WebSphere Application Server hosts management interfaces and
coordinates interaction between other system components.
The database server stores the data center model and report and audit
data.
The directory server manages user accounts and user authentication.
Chapter 1. Introduction to troubleshooting
5