IBM 51 Troubleshooting Manual page 234

2. System and common agent logs and other key files, as described in the
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Tivoli Intelligent Orchestrator Problem Determination and Troubleshooting Guide
v GUID
v SysInfo (Host Name, IP addr, OS Arch, OS Name, OS Ver, Java Ver, Java VM,
Java VM Ver, CA Install Dir)
v common agent version number
v ipconfig /all ("ifconfig -a" on UNIX or Linux)
v netstat -a
v Listing of following directories:
– base directory
– cert directory
– config directory
– installableBundles directory and subdirectories
– installedBundles directory and subdirectories
– jre directory
– lib directory
– logs directory and subdirectories
– subagents directory and subdirectories
following table:
Table 14. Files included in the CASservice.zip file
File name
HTML service file:
CASserviceInfo.html (described above)
MSinfo output file (Windows only):
msinfo.txt
Key files from base directory:
BTCJ010200.sys
epInstall.log
All files from cert directory
agentKeys.jks
agentTrust.jks
CertificateRevocationList
pwd
All files from config directory:
endpoint.properties
logging.properties
nonstop.properties
smfnonstop.properties
File path
<basedir>\
<basedir>\
<basedir>\
<basedir>\
<basedir>\cert\
<basedir>\cert\
<basedir>\cert\
<basedir>\cert\
<basedir>\config\
<basedir>\config\
<basedir>\config\
<basedir>\config\