Table Of Contents - IBM 51 Troubleshooting Manual

Contents
Preface . . . . . . . . . . . . . . vii
Who should read this book .
Publications . . . . .
Tivoli Intelligent Orchestrator library .
Prerequisite publications .
Related publications and resources .
Accessing publications online
Ordering publications .
Accessibility . . . .
Tivoli software training .
Support information . .
Conventions used in this book .
Typeface conventions
Chapter 1. Introduction to
troubleshooting . . . . . . . . . . . 1
Product and system overview
Product comparison .
Product architecture . .
Tivoli Intelligent Orchestrator components .
Prerequisites installed with Tivoli Intelligent
Orchestrator . . .
Built-in troubleshooting features .
Problem classification .
Product maintenance .
Backing up the system .
Performing periodic checks and maintenance
Problem resolution . .
Chapter 2. Problem determination
essentials for Tivoli Intelligent
Orchestrator . . . . . . . . . . . . . 7
Problem determination methodologies .
Defining the problem
Identifying the cause of the problem .
Fixing the problem .
Troubleshooting methods for Tivoli Intelligent
Orchestrator and prerequisites
Troubleshooting the prerequisite installation
Tivoli Intelligent Orchestrator installation and
subcomponent configuration verification
Tivoli Intelligent Orchestrator runtime problem
determination . .
Accessing the knowledge bases .
Using the available command line tools .
Chapter 3. Log file types . . . . . . . 35
Message logs . . . .
Message ID format .
Message elements .
Trace logs . . . . .
Common Base Event logs .
© Copyright IBM Corp. 2003, 2006
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Chapter 4. Locating and configuring
log files . . . . . . . . . . . . . . 39
. vii
. vii
Log locations .
. vii
Log directory files .
Logging levels .
Configuring logs with log4j .
. ix
log4j.prop .
. ix
Log level defaults .
. ix
RollingFileAppender defaults .
. x
Configuring log4j dynamically .
. x
Preparing log files for review by IBM Tivoli
. x
Support .
. x
Chapter 5. Tivoli Intelligent
Orchestrator log files . . . . . . . . 45
Log files for product setup .
. 1
Log files for the uninstall process .
. 2
Log files for starting and stopping the server .
. 3
Log files for the Web interface .
. 3
Deployment engine log files .
Workflow logs .
. 4
Logs for data collection and decision making .
. 5
Automation package logs .
. 5
. 5
Chapter 6. Middleware prerequisite log
. 5
files . . . . . . . . . . . . . . . . 51
. 6
Installation log files for prerequisites .
. 6
Installation logs for individual prerequisites
Runtime logs for prerequisites .
WebSphere Application Server .
DB2 Universal Database .
Directory Server .
. 7 Tivoli Agent Manager .
. 7
. 8
Chapter 7. Common problems and
. 9
known limitations in Tivoli Intelligent
Orchestrator . . . . . . . . . . . . 55
. 9
Problems with installation
. 10
In Linux, you cannot create the user tioadmin .
The system cannot connect to the IBM Tivoli
. 17
Directory Server during the Tivoli Intelligent
Orchestrator installation .
. 21
The installation of the DB2 Universal Database
. 26
Client on Windows 2003 system fails .
. 26
Installing the common agent and the agent
manager is not supported
The system cannot connect to the database server
. 35
during the Tivoli Intelligent Orchestrator
. 35
installation
. 36
The Microsoft Active Directory installation fails
. 37
The Microsoft Active Directory installation fails
. 37
with invalid certificate value .
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