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Guarantee
Guarantee and Aftersales Service
Aftersales service
A Britannia cooker will give you many years of cooking pleasure. A
dedicated team of Britannia employed engineers is available throughout
the UK mainland to look after your cooker, should it unexpectedly require
attention.
Our Service team are available Monday to Friday 9.00am to 5.00pm for
advice or to arrange an engineer visit.
For advice or assistance from our Service team please call 0871 871 8680
or email service@britannialiving.co.uk Before calling our service
department please read through the troubleshooting section of this
booklet.
To help us to deal with your call efficiently, please have the following
information available:
Your name, address and postcode.
Contact telephone numbers.
The model number, serial number and colour of the appliance.
Full details of the fault.
Date of purchase and name of the retailer the appliance was bought from.
The model and serial number of your cooker are on the rating plate located
inside the storage compartment.
Guarantee
All Britannia range cookers come with a two year guarantee. Our service
division will repair or replace any defective components caused by faulty
materials or workmanship free of charge, provided that the defect occurs
within two years of the date of purchase, and that:
Our service department is notified promptly of the defect.
The appliance has been installed in accordance with the instruction
manual.
The appliance is solely for normal domestic use in domestic premises
within the United Kingdom or Republic of Ireland.
The appliance has not been repaired or modified by any person other
than a member of our service division or an authorised service agent.
The guarantee does not cover:
Defects that have arisen out of misuse.
Improper installation.
Use in commercial premises.
Accidental damage.
Incorrect assembly after cleaning.
Fluctuations in gas or electrical supply.
Light bulbs.
Spare Parts
The full range of genuine Britannia spare parts can be purchased directly
from us. Please call our services & spares department on 0871 871 8680
or email service@britannialiving.co.uk
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