Troubleshooting - Trust DIRECT WEBSCAN 19200 User Manual

8

Troubleshooting

Method
1. Read the solutions given below.
2. Check for up-to-date FAQ's, drivers and instruction
the Internet (www.trust.com/12389).
Problem Cause
The scanner Scanner connected to
the USB port of the
does not
computer before the
function after
TWAIN driver and the
being connected
applications were
to the USB port.
installed.
Scanner cannot You have no
'administrator' rights to
be installed in
the Windows 2000 or
Windows 2000 or
Windows XP system.
Windows XP.
Windows does The USB port is
switched off in the BIOS
not detect any
of your computer.
new hardware
after the scanner The scanner has
is connected. already been partially
installed in your
computer.
The computer Scanner is not properly
connected to the
does not
computer.
recognise the
scanner. Wrong Windows version
in the computer.
The error report USB cable is not
'The scanner is properly connected.
not connected' The driver of the
scanner has not been
appears.
installed properly.
Scanner not properly
The scan
connected to the
command is not
computer.
carried out.
USB scanner interferes
Computer
crashes when with other USB devices.
using USB.
Monitor is set too dark.
Scan result is
too dark.
The number of colours
of your screen is set too
low.
Scan result is Resolution set too low.
poor quality.
DIRECT WEB SCAN 19200
!
U K
manuals on
Possible solution
Remove the scanner from the
USB port, first install the TWAIN
driver and the applications, and
then connect the scanner. See
chapter 4.
Make sure you are logged on as
'administrator' before installing
the scanner.
Consult the manual of your
computer for switching on the
USB port.
Start up the computer in the safe
mode, remove all setup program
files of the scanner and restart
the computer.
Connect the scanner to the USB
port of the computer correctly
(see chapter 4).
The USB scanner will not function
in Windows 95 and NT. Only use
the scanner in Windows 98, Me,
2000 or XP.
Connect the USB cable properly.
See chapter 4.
Reinstall the TWAIN driver. See
chapter 4.
Check whether the scanner is
properly connected. See chapter
4.
Set the other devices to a
different address in the BIOS of
the computer or switch them off.
Consult the manual of your
computer for this.
Change the brightness on the
monitor.
Set your screen adapter to a
minimum of 65,535 colours (16
bits).
Set the resolution to a minimum
of 300 DPI.
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