Trust DIRECT WEBSCAN 19200 User Manual page 16

Problem Cause
No E-mail application
An error
installed in your
message is
computer.
displayed when
clicking on 'E-
mail' button in
Direct Scan
application.
USB printer no Driver of the scanner
may cause problems.
longer functions
after installation
of USB scanner.
No OCR software
An error
(FineReader 4.0 Sprint)
message is
has been installed on
displayed when
your computer.
clicking on the
'OCR' button in
the Direct Scan
application.
Poor OCR result. Resolution set too low.
Wrong recognition
language installed.
Scanner does Notebook battery
not function on a voltage is not sufficient
for USB scanner.
notebook.
The scanner no A USB cable may not be
longer than 3 to 5
longer functions
metres.
after use of a
USB extension
cable.
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available:
•
The item number. This is Item no 12389-03
•
A good description of what does not work.
•
A good description of when the problem occurs.
DIRECT WEB SCAN 19200
Possible solution
Install an E-mail application in
your computer, e.g. Outlook
Express or Netscape.
U K
First uninstall the printer and
scanner; now install the scanner,
then reinstall the USB printer.
Install the OCR software
'FineReader 4.0 Sprint'. See
chapter 4.
Use a higher resolution when
scanning the document.
Install the desired recognition
languages of the OCR program.
See the FineReader 4.0 Sprint
instruction manual.
Use an external USB hub with
power adapter.
Remove the USB extension
cable.
13