Troubleshooting - Trust 240H EASY WEBSCAN GOLD User Manual

7

Troubleshooting

Method
1. Read the solutions given below.
Check for up-to-date FAQ's, drivers and instruction
2.
manuals on the Internet (www.trust.com/12919).
Problem Cause
Scanner does Scanner connected to
the USB port of the
not function after
computer before the
being connected
TWAIN driver and the
to USB port.
applications were
installed.
Scanner cannot You have no
'administrator' rights to
be installed in
the Windows 2000 or
Windows 2000 or
Windows XP system.
Windows XP.
Windows does The USB port is
switched off in the BIOS
not detect any
of your computer.
new hardware
after connecting
The scanner has
the scanner.
already been partially
installed in your
computer.
The computer Scanner is not properly
does not connected to the
computer.
recognise the
scanner.
Wrong Windows version
on the computer.
The error USB cable is not
properly connected.
message 'The
scanner is not
The driver for the
connected'
scanner has not been
appears.
installed properly.
The scan Scanner not properly
connected to the
command is not
computer.
carried out.
TRUST 240H EASY WEBSCAN GOLD
!
Possible solution
Remove the scanner from the USB
port, first install the TWAIN driver
and the applications, and then
connect the scanner. See chapter
3.
If the scanner was first connected
to a USB port, refer to the driver
(inf-file) from the directory 'Win98',
'WinMe', 'Win2000' or 'WinXP' on
the CD when new hardware is
detected. Then install the TWAIN
driver and applications.
Make sure you are logged on as
'administrator' before installing the
scanner.
Consult the manual of your
computer for switching on the USB
port.
Start up the computer in the safe
mode, remove all the driver files for
the scanner and restart the
computer.
Connect the scanner to the USB
port of the computer correctly (see
chapter 3).
The USB scanner will not function
in Windows 95 and NT. Only use
the scanner in Windows 98, ME,
2000 or XP.
Connect the USB cable properly.
See chapter 3.
Reinstall the TWAIN driver. See
chapter 3.
Check whether the scanner is
properly connected. See chapter 3.
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