Troubleshooting - Trust Easy Scan 9600 Plus User Manual

8. Troubleshooting

Problem Cause
The window 'Cannot Interface cable is
operate!' appears. not connected.
Power supply
adapter is not
connected.
Parallel Port mode
is not set properly.
Cannot activate Interface cable is
scanner. not connected.
Power supply
adapter is not
connected.
Scan key does not Trust Easy Scan
work. 9600 Plus program
is not started.
Auto scanning is
not activated.
Computer does not Safety feature of
start when scanner is the computer
on. power supply is
activated.
Scan is too dark. Monitor is set too
dark.
Brightness in the
TWAIN program is
not set properly.
Easy Scan 9600 Plus
Possible solution
Connect the interface cable
properly (Chapter 3).
Connect the power supply
adapter properly
(Chapter 3).
Set Parallel Port mode to
EPP mode or normal mode
in your BIOS (see manual of
computer/ motherboard).
Connect interface cable
properly (Chapter 3).
Connect the power supply
adapter properly
(Chapter 3).
Start the Trust Easy Scan
9600 Plus program
(Chapter 5.1.1).
Activate 'Auto Scanning'
(Chapter 5.2.3) in the Trust
Easy Scan 9600 Plus
program.
Activate the computer first,
and then the scanner.
Modify the brightness of the
monitor.
Set the brightness of the
TWAIN program properly
(Chapter 5.2.1).
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