Fetime Warranty; Enerzone Limited Lifetime Warranty - Enerzone Euromax Owner's Manual

The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of
purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your
ENERZONE dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of f f f This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack o
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack o This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack o
maintenance, over firing, negligence, accident during transportation, power failures, downdrafts, or venting problems are maintenance, over firing, negligence, accident during transportation, power failures, downdrafts, or venting problems are
maintenance, over firing, negligence, accident during transportation, power failures, downdrafts, or venting problems are maintenance, over firing, negligence, accident during transportation, power failures, downdrafts, or venting problems are
not covered by this warranty. not covered by this warranty.
not covered by this warranty. not covered by this warranty.
This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over firing, abrasives or chemical
cleaners. Any defect or damage caused by the use of unauthorized parts or others than original parts void this warranty. An
authorized qualified technician must perform the installation in accordance with the instructions supplied with this
product and all local and national building codes. Any service call related to an improper installation is not covered by this
warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid
by the manufacturer. Repair work covered by the warranty, executed at the purchaser's domicile by an authorized qualified
technician requires the prior approval of the manufacturer. Labour cost and repair work to the account of the manufacturer
are based on predetermined rate schedule and must not exceed the wholesale price of the replacement part. All parts and
labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible for any special,
indirect, consequential damages of any nature, which are in excess of the original purchase price of the product. A one-time
replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products purchased
after March 1 st , 2009.
Combustion chamber (welds only), castings, heat exchanger (welds only),
auger, and ceramic glass (thermal breakage only*).
Plating* (defective manufacture) – subject to limitations above.
Stainless steel firebox components, surrounds and heat shields, ash
drawer, pedestal, and trims (aluminum extrusions).
Carbon steel firebox components, burn pot, glass retainers, and handle
assembly.
Blowers, igniter, PC board, auger motor, heat sensors, switches, wiring,
rheostat, and other controls.
Paint (peeling), gaskets, insulation, ceramic logs, masonry-like panels, and
ceramic fibre blankets.
*Pictures required
Shall your unit or a components be defective, contact immediately your ENERZONE
have the following information necessary to your warranty claim treatment:
•
Your name, address and telephone number;
•
Bill of sale and dealer's name;
Before shipping your unit or defective component to our plant, you must obtain from your ENERZONE dealer an Before shipping your Before shipping your Before shipping your unit or defective component to our plant, you must obtain from your ENERZONE dealer an unit or defective component to our plant, you must obtain from your ENERZONE dealer an unit or defective component to our plant, you must obtain from your ENERZONE dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically and Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically and Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically and Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically and
returned to sender. returned to sender.
returned to sender. returned to sender.

ENERZONE LIMITED LIFETIME WARRANTY

ENERZONE LIMITED ENERZONE LIMITED ENERZONE LIMITED
DESCRIPTION DESCRIPTION DESCRIPTION DESCRIPTION
•
•
LIFETIME WARRANTY LIFETIME WARRANTY LIFETIME WARRANTY
Lifetime
Lifetime
ENERZONE dealer. Prior to your call make sure you ENERZONE ENERZONE
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
Nature of the defect and any relevant information.
45
WARRANTY APPLICATION WARRANTY APPLICATION
WARRANTY APPLICATION WARRANTY APPLICATION
PARTS PARTS LABOUR LABOUR
PARTS PARTS LABOUR LABOUR
4 years
n/a
5 years 3 years
3 years 2 years
2 years
1 year
1 year n/a