Troubleshooting - Inter-Tel INT2000 User Manual

TROUBLESHOOTING

If your INT2000 is not performing to your expectations, please try these sim-
ple steps. If you are still unable to resolve the problems, contact your service
representative. NOTE: Do not attempt to service this unit yourself. All ser-
vice must be done by qualified service personnel.
Problem: Charge 1 light will not come on when Handset is placed in Battery
Charger.
Possible Solutions:
• Make sure the AC Adapter is plugged into the Battery Charger and wall
outlet.
• Make sure Handset is properly seated in Battery Charger.
• Make sure the Battery Pack is properly placed in the Handset.
• Make sure that the charging contacts on the Handset and Battery Charger
are clean.
Problem: Conversation interrupted frequently.
Possible Solutions:
• Make sure that the Base Unit antenna is fully vertical.
• Move closer to the Base Unit.
• Check for LOW BAT warning.
Problem: Warning tone and NO SERVICE message.
Possible Solution:
• Move closer to the Base Unit.
Problem: Handset does not ring.
Possible Solutions:
• Ringer switch may be set in the OFF position.
• Battery may be weak. Charge the Battery Pack for 8-10 hours.
• Make sure the Base Unit antenna is fully vertical.
• The Handset may be too far away from the Base Unit.
Inter-Tel INT2000 User Guide
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