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Inter-Tel 8526 User Manual

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Model 8524/8525/8526
User Guide

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   Summary of Contents for Inter-Tel 8526

  • Page 1

    Model 8524/8525/8526 User Guide...

  • Page 3

    UICK REQUENTLY These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. LACING AN NTERCOM Press and dial an extension number.

  • Page 4

    LACING ONFERENCE While on the first call, press Place an intercom or outside call. Then press number to place the call on hold. (If necessary, repeat this step to place a third call on hold.) Press and dial ORWARDING ALLS EITHER, Press START OR, press...

  • Page 5

    RANSFERRING A EITHER, Press OR, Press other phone. Dial the desired extension number. Wait for an answer, announce the call, and then press transfer. If the number is busy, there is no answer, or the transfer is refused, press and the flashing line number to return to the caller. LINE RANSFERRING A Press...

  • Page 6

    ISTENING TO OICE Enter your mailbox as described on If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press If E-Mail Reader is not enabled for your mailbox, skip this step. Select one of the following: • Say “New”...

  • Page 7

    ESSAGE PTIONS Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG Back Up Replay the Replay the message message Pause Reply to the Append the...

  • Page 8

    EMOTE EATURE CCESS Remote Feature Access allows you to change your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted.

  • Page 9

    ® This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8524/8525/8526 endpoints. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.

  • Page 10

    For appro- priate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

  • Page 11: Table Of Contents

    Using Reminder Messages ..........43 ©Inter-Tel, Inc. March 2006 printed in US...

  • Page 12

    CONTENTS MOVING ON ............45 Introduction .

  • Page 13: Finding Your Way

    Battery Packs ........7 The Model 8524/8525/8526 Headset ....9 About Voice Mail .

  • Page 14: Welcome

    The Model 8524, 8525, and 8526 function almost identically except for the following: • The Liquid Crystal Display (LCD) on the Model 8526 lights up when the end- point is active (see • The Model 8525 and 8526 include the vibrate function and the Model 8524 does not.

  • Page 15: About Your Endpoint

    BOUT NDPOINT The Model 8524/8525/8526 endpoints are equipped with several features that allow you to perform various functions. These features are discussed on the following pages. Dialpad and Indicators Model 8524/8525 ENTER EXTENSION NUMBER: _ _ _ _ _ _ _ _ _ _ _...

  • Page 16: Liquid Crystal Display (lcd)

    You have a message. NOTE: The Liquid Crystal Display (LCD) on the Model 8526 lights up when the endpoint is active The 8524 and 8525 LCDs do not light up. Default Line and Function Buttons LINE BUTTON...

  • Page 17: Basic Button Functions

    Feature Menus (while end- point is in use) User preferences (while end- # > point is idle) (Base Volume, Ring Type) ® Inter-Tel Model 8524/8525/8526 User Guide ACTION Press and hold until double chirp Press and hold until single chirp Press START...

  • Page 18: Maintenance And Diagnostics

    Release the the endpoint will vibrate (Model 8525 and 8526 only) and flash solid squares and Zs across the top two lines of the display. Release the buttons. The display will then flash all the items at the bottom of the display.

  • Page 19: Battery Packs & Headset

    To insure proper charging and to prevent damage, the battery pack should be at room temperature, 50° to 80° F (10° to 30° C) when you charge it. ® Inter-Tel Model 8524/8525/8526 User Guide EADSET , and the fluttering line number to return to the call. LINE...

  • Page 20

    If placed correctly, the light on the Quick Charger will shine solid green. When the pack is fully charged, the green light will begin to flash. ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 21: The Model 8524/8525/8526 Headset

    ® Inter-Tel Model 8524/8525/8526 User Guide Inter-Tel offers optional headsets for use in noisy environments or if you need to have your hands free while talking on the endpoint. To use the headset, simply plug it into the jack on the side of the endpoint.

  • Page 22: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.

  • Page 23

    Programming a fax destination (see • Changing the message search order (see • Programming remote messaging (see • Screening calls (see • Using the voice mail directory (see ® Inter-Tel Model 8524/8525/8526 User Guide page page page page page page page page page page...

  • Page 24: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 25: Automatic Speech Recognition (asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Model 8524/8525/8526 User Guide to indicate to the system that you have finished entering digit. page 77). For security...

  • Page 26: Traditional Two-line Display Endpoints

    ODEL RADITIONAL The Model 8524, 8525, and 8526 endpoints are designed to emulate an Inter-Tel two- line display endpoint. Some users may want to use both the Model 8524/8525/8526 endpoint and a two-line display endpoint. The following are the differences between the Model 8524/8525/8526 and two-line display endpoints: •...

  • Page 27: Tips For Use

    SHOULD NOT carry the endpoint next to the pace- maker. Operation of the endpoint may produce an audible noise noticeable to hear- ing aid users. It is recommended that an Inter-Tel headset be used by a hearing aid user.

  • Page 28: Telephone System Guidelines

    To turn the feature off, press and dial START ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 29: Getting Started

    Using Reminder Messages ......43 ® Inter-Tel Model 8524/8525/8526 User Guide PAGE...

  • Page 30: Introduction

    NTRODUCTION Now that you know what your Model 8524/8525/8526 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. URNING NDPOINT Power must be on to make or receive calls.

  • Page 31: Initializing Your Mailbox

    You can skip this introduction by saying “Skip” or by pressing , if desired. ® Inter-Tel Model 8524/8525/8526 User Guide to identify yourself as a subscriber. to identify yourself as a subscriber. when you are done. The messaging system plays back your to accept the entry or say “Erase”...

  • Page 32: Recording Your Personal Greetings

    Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” to return to the operator) ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 33: Recording Your Voice Mail Directory Name

    Press to hang up. ® Inter-Tel Model 8524/8525/8526 User Guide page to select the Personal Options Menu. to record or change your personal greeting. to record and/or enable your primary greeting. to record and/or enable your alternate greeting.

  • Page 34: Making And Receiving Calls

    This option appears only if the called endpoint has a voice mailbox. Receiving Intercom Calls The endpoint will ring or vibrate (Model 8525 and 8526 only) to alert you. Addition- ally, a Line Indicator on the display may flash, and the display may show information about the call, such as caller’s name and extension.

  • Page 35: Outside Calls

    Use the system speed-dial feature, see • Redial the last outside number you dialed, see ® Inter-Tel Model 8524/8525/8526 User Guide (default Outgoing Call feature code), or press , or # > and wait for the other party to answer.

  • Page 36: Emergency Calls

    Europe for emergency services. . The waiting call rings in. Answer as . Then answer the waiting call HOLD and the flashing line number. Inter-Tel plus a number for out- LINE and dial LINE ® Model 8524/8525/8526 User Guide...

  • Page 37: Placing Calls On Hold

    To mute the microphone so that you can hear the other party but they cannot hear you (this does not put them on hold): Press and then To return to the call, press ® Inter-Tel Model 8524/8525/8526 User Guide page 28). , and the flashing line number. and then...

  • Page 38: Placing Conference Calls

    HOLD Inter-Tel , then press or a flashing line HOLD and dial . This turns your when you ® Model 8524/8525/8526 User Guide...

  • Page 39: Transferring Calls

    Although transferring calls is considered a basic function of an endpoint, your Model 8524/8525/8526 endpoint has many advanced options for this feature. With your end- point, you can transfer a call to another extension, voice mail, or even an outside line.

  • Page 40: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 41: Forwarding Calls

    • To forward to your message center: Press to hang up. To cancel any call forward request: Press START ® Inter-Tel Model 8524/8525/8526 User Guide and dial , or press START and dial , then # > and dial one of the following...

  • Page 42: Automatic System Forwarding

    To redirect a call to an extension number: Press and dial Dial the extension number. To redirect a call to an outside telephone number: Press and dial Enter the outside telephone number. Inter-Tel ® Model 8524/8525/8526 User Guide...

  • Page 43: Redialing A Number

    If there is no outside party name available, the display shows CANNOT ACCESS FEATURE. ® Inter-Tel Model 8524/8525/8526 User Guide , and dial . A line is selected automatically and the number is and dial . A line is selected automatically and the number is dialed.

  • Page 44: Using The Message Feature

    Receiving Messages When you see a MSG message indicator: Press START message center that left the first waiting message. EATURE and dial . A call is automatically placed to the endpoint or Inter-Tel ® Model 8524/8525/8526 User Guide...

  • Page 45: Accessing Your Mailbox

    Also, at any menu level, you can say “Cancel” or press ® Inter-Tel Model 8524/8525/8526 User Guide AILBOX for ASR guidelines. 52). It also alerts you if a programming error has been detected to bypass the password prompt.

  • Page 46: Disabling And Enabling Asr

    Access your mailbox as described on Say “Disable” or press NOTE: To enable ASR after disabling it, press menu. Press to enable ASR. page page to disable ASR for the call. until you are back at the main ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 47: Accessing Voice Mail Messages

    You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Model 8524/8525/8526 User Guide ESSAGES for ASR guidelines. page to listen to new messages.

  • Page 48

    (see to listen to the next message. to save the new message in your mailbox. to delete the message. ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 49: Recovering Deleted Voice Mail Messages

    OR, say “Recover” or press OR, Say “Purge” or press Press to hang up. ® Inter-Tel Model 8524/8525/8526 User Guide page 83 for instructions about how to recover deleted page for Message Options. to access undelete options. to listen to your deleted messages and to replay the message.

  • Page 50: Recording And Sending Voice Mail Messages

    ® Inter-Tel Model 8524/8525/8526 User Guide .wav file. to con-...

  • Page 51

    2. Press mail options. Hang up. ® Inter-Tel Model 8524/8525/8526 User Guide to accept the subscriber’s name. to start over. when you are done adding mailboxes. to use special delivery options. You can then to mark the message “private.” (This pre- to mark the message “certified.”...

  • Page 52: Canceling Unheard Voice Mail Messages

    ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 53: Using Do-not-disturb Mode

    UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display endpoint will then see, “IN MEETING UNTIL 3:30.” ® Inter-Tel Model 8524/8525/8526 User Guide DEFAULT MESSAGE NEW MESSAGE OUT OF TOWN ’TIL OUT OF OFFICE...

  • Page 54

    59, Programming You Feature Buttons section for details on NUMBER OF TIMES BUTTON IS PRESSED & , and dial Inter-Tel and start over. and then press the dialpad once to advance to the next 6632999 would enter # or / N or # ® Model 8524/8525/8526 User Guide...

  • Page 55: Using Reminder Messages

    To cancel all reminder message requests before they signal you: Press and dial START To clear a received reminder message: Press START ® Inter-Tel Model 8524/8525/8526 User Guide ESSAGES NEW MESSAGE DEFAULT MESSAGE CALL ENGINEERING CALL MARKETING CALL ACCOUNTING CANCEL DND CANCEL CALL FWD...

  • Page 56

    ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 57: Moving On

    ACD Hunt Groups ....... . . 69 ® Inter-Tel Model 8524/8525/8526 User Guide PAGE...

  • Page 58: Introduction

    The ability to change your endpoint’s ring type is helpful in close-quartered environ- ments. Ring types include NOTE: The Vibrator Ring and Vib/Norm Ring types are only available on the Model 8525 and 8526 endpoints. To select the ring type for your endpoint: Press Press until Ring Type displays and press # >...

  • Page 59: Enabling Automatic Call Answer

    To return your endpoint to default: Press and dial START ® Inter-Tel Model 8524/8525/8526 User Guide . If this feature is enabled, you are auto- START . If it is disabled, you must first pressing START...

  • Page 60: Setting Mailbox Preferences

    REFERENCES 19). for ASR guidelines. page to select the Personal Options Menu. when you are done. The messaging system plays back your to accept the password as entered or say “Re-enter” Inter-Tel ® Model 8524/8525/8526 User Guide...

  • Page 61: Changing The Voice Mail Message Envelope

    • Say “Accept” or press • Say “Cancel” or press Press to hang up. ® Inter-Tel Model 8524/8525/8526 User Guide page 84 for instructions about how to change your page to select the Personal Options Menu. to select the Message Envelope Options Menu.

  • Page 62: Changing The Call Screening Transfer Method

    Personal Options Menu. for More Options. . The system tells you what your current transfer to select unannounced transfers. to select screened transfers. to select announce-only transfers. to return to the Personal Options Menu without ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 63: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number: Access your mailbox as described on Say “Personal”...

  • Page 64: Programming Remote Messaging

    If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 65

    If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Model 8524/8525/8526 User Guide page to select the Personal Options Menu. . You have the following options: to set up a primary cascade.

  • Page 66: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 1 _______________________ 2 _______________________ 3 _______________________ 4 _______________________ 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________ ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 67

    (such as the Outgoing Call code “8”) at the beginning of the outside telephone number. ® Inter-Tel Model 8524/8525/8526 User Guide page 63.) The number of times a button is pressed 6667776 would enter “NORM.” (Note that letters correspond to 59, Programming You Feature Buttons section for details on to save the name.

  • Page 68

    Press to exit. # > (default Station Speed Dial feature code). page 54 LINE Inter-Tel to program and use the Station ) to be viewed. page 59, Programming You ) repeatedly ) repeatedly ® Model 8524/8525/8526 User Guide...

  • Page 69: Using Record-a-call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press OR, Press to hang up. ® Inter-Tel Model 8524/8525/8526 User Guide and dial START , if you have one). , and dial , and dial # >...

  • Page 70: Paging

    To make a page: Press and dial START Dial the desired zone number (0-9). After the tone, make your announcement. Press to hung up. 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________ Inter-Tel ® Model 8524/8525/8526 User Guide...

  • Page 71: Performing A "hookflash" During A Call

    START To display the current function button values: Press and dial START Press the function button(s) you want displayed. Press to hang up. ® Inter-Tel Model 8524/8525/8526 User Guide ” D URING A EATURE UTTONS ) you want to program.

  • Page 72: Using Account Codes

    50), calls from voice mail may be unannounced, announce only, to accept the call. to replay the announcement. to send the call to voice mail. and then enter the extension number to forward the to refuse the call. Inter-Tel ® Model 8524/8525/8526 User Guide...

  • Page 73: Using Directories

    (“John Smith” and “*John Smith”). The entry without an aster- isk is a primary extension; the entry with an asterisk is a secondary extension. INTERCOM DIRECTORY *JOHN SMITH 67890 ® Inter-Tel Model 8524/8525/8526 User Guide 64.) EEE_STORE 4809619000 FEATURE DIRECTORY AGENT HELP page 63).

  • Page 74

    7 Q P R S q p r s 8 T U V t u v ü û ù Ü ú 9 W X Y Z w x y z ÿ Returns endpoint to the state before entering IDS Activates the selection Inter-Tel ® Model 8524/8525/8526 User Guide...

  • Page 75

    BUTTON *The character available depends on the software version. ® Inter-Tel Model 8524/8525/8526 User Guide to select the outside number to select the feature code directory. once to advance and twice to leave a ) to back space.

  • Page 76: Voice Mail Directory

    5666 BUTTON ) and Next (say “Next” or press to select it. to advance to the next character. For 66337777 enters “JONES.” NUMBER OF TIMES BUTTON IS PRESSED & Inter-Tel ‘ ñ ® Model 8524/8525/8526 User Guide...

  • Page 77

    After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see ® Inter-Tel Model 8524/8525/8526 User Guide page 64). and see step to accept the name that is played.

  • Page 78: Programming Remote Feature Access

    Enter the new password again for verification followed by confirmation tone. To change the station password using remote programming, see Access. EATURE CCESS # > # > ® Inter-Tel Model 8524/8525/8526 User Guide . You hear a # > Remote Feature...

  • Page 79: Remote Feature Access

    Enter an extension number or enter a trunk access code followed by an out- side telephone number. Press To turn off Call Forward: Press ® Inter-Tel Model 8524/8525/8526 User Guide . You can now use any of the following # > , and dial LINE # > , and dial...

  • Page 80: Requesting Agent Help

    • To accept the call: Answer as usual. • reject You will hear a confirmation tone. , and dial . If you hear repeating error tones, the # > call: Press # > Inter-Tel dial ® Model 8524/8525/8526 User Guide...

  • Page 81: Working In Hunt Groups

    Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Model 8524/8525/8526 User Guide ROUPS Groups). The hunt group calls are routed to logged-in Logging...

  • Page 82

    Repeat this procedure to log into additional ACD groups, if necessary. and enter your Agent ID, if necessary. The display . The display shows AGENT LOGIN ACD to log in to several ACD hunt groups at once. The display Inter-Tel ® Model 8524/8525/8526 User Guide...

  • Page 83

    NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Model 8524/8525/8526 User Guide and dial to log out of all of your ACD hunt START and dial . One of the following displays will appear:...

  • Page 84

    ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 85: Using E-mail Reader

    Changing Message Envelopes ......84 Voice Mail Flowchart (Advanced Mailbox)....85 ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 86: Introduction

    Using the voice mail directory (see NOTE: For a voice mail flowchart for standard mailbox users, see page page page page page page page page page page page page page page page ® Inter-Tel page 101. Model 8524/8525/8526 User Guide...

  • Page 87: E-mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 82). ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 88: Using Your Advanced Mailbox

    AILBOX page 18), you can use personal or system greetings page 33), the system announces how many new to cancel or return to the pre- to accept. For a voice mail flowchart for page ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 89: Setting Up Your E-mail Password

    Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word. ® Inter-Tel Model 8524/8525/8526 User Guide ASSWORD page...

  • Page 90

    NUMBER OF TIMES BUTTON IS PRESSED & ‘ Inter-Tel at any time. page 81) is auto- space* ® Model 8524/8525/8526 User Guide...

  • Page 91: Accessing E-mail Messages

    Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attending. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/ Sally_User/Inbox/Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8524/8525/8526 User Guide ESSAGES page 84). Then E-Mail Reader reads...

  • Page 92

    38 for recording and delivery options. to forward a copy of the message to a fax desti- to verify the number. The system announces Inter-Tel at any time. to con- ® Model 8524/8525/8526 User Guide...

  • Page 93: Using Main Menu E-mail Reader Count

    If E-Mail Reader Count is enabled, say “Disable” or press If E-Mail Reader Count is disabled, say “Enable” or press ® Inter-Tel Model 8524/8525/8526 User Guide to start over. to listen to the previous message. to play the introductory message envelope (see to listen to the next message.

  • Page 94: Accessing Fax Messages

    The system announces to start over. to listen to the previous message. to play the introductory message envelope (see to listen to the next message. to save the message. to delete the message. ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 95: Recovering Deleted Messages

    • Say “Recover” or press OR, say “Recover” or press OR, Say “Purge” or press Hang up. ® Inter-Tel Model 8524/8525/8526 User Guide ESSAGES page for Message Options. to access undelete options. to recover a voice mail message. to recover an e-mail message.

  • Page 96: Changing Message Envelopes

    Per- to disable the entire envelope and return to the to accept the changes. to return to the Personal Options Menu. ® Inter-Tel page Model 8524/8525/8526 User Guide...

  • Page 97: Voice Mail Flowchart (advanced Mailbox)

    Delivery “Options” DELIVERY OPTIONS “Private” “Certified” “Priority” “Send” Send and Exit Hang Up ® Inter-Tel Model 8524/8525/8526 User Guide DVANCED AILBOX to return to the previous menu. Say PERSONAL OPTIONS Record “Greeting” “Primary” Greeting “Alternate” Greeting “System” Greeting (See Recording Options) Record Directory “Name”...

  • Page 98

    ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 99: Learning More

    Default Feature Codes ....... . . 92 ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 100: Introduction

    For problems that are network-related, contact your network administrator. If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. O FOR ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 101: Frequently Asked Questions (faq)

    Inter-Tel provider. How can I retrieve messages if I don’t know the password for my voice mail? Try using your extension number, which is your default password.

  • Page 102

    You must disable the Handsfree Mode feature code (319) by pressing A13. page 77 for additional information about entering page 77 for additional information about entering your e-mail page ® Inter-Tel 10), you will not receive e- page 13 and dial START Model 8524/8525/8526 User Guide...

  • Page 103

    If you need further assistance, contact your local authorized Inter-Tel provider. Inter-Tel providers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 104: Default Feature Codes

    *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME Endpoint Extensions Hunt Groups Attendant ODES ODES ACCESS CODE 92001-92208* 92000* 911 (999 in Europe) EXTENSION NUMBER 1000-1999 2000-2299 Inter-Tel NEW CODE NEW NUMBER ® Model 8524/8525/8526 User Guide...

  • Page 105

    Hunt Group Replace Hunt Group Remove/Replace Message Message – Cancel Message Left Message – Cancel Message On Endpt Message – Silent Message Page Page Receive On/Off Program Baud Rate ® Inter-Tel Model 8524/8525/8526 User Guide ODES FEATURE CODE NEW CODE...

  • Page 106

    Ring Intercom Always On/Off Ring Tone Selection Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring FEATURE CODE NEW CODE ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 107

    NOTES ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 108

    ® Inter-Tel Model 8524/8525/8526 User Guide...

  • Page 109: Index

    24 picking up (reverse transferring) 28 redirecting 23, 24 Canceling messages 32 Cascade Levels 52 Inter-Tel® Model 8524/8525/8526 User Guide Changing 46 call screening transfer method 50 directory name 21 e-mail password 78 fax destination number 51 message envelope 49...

  • Page 110

    35 receiving 35 recording and sending voice mail messages 38 recovering deleted 83 using do-not-disturb 57 Messaging, Remote 33, 52 Moving On 45 Muting The Microphone 25 Outside party’s name/number 31 Outside Calls 23 Inter-Tel® Model 8524/8525/8526 User Guide...

  • Page 111

    Responding to a Waiting Call 24 Returning to Default Station 47 Reverse Transfer (Call Pickup) 28 Ring Intercom Always 22 Ringing with Headset 9 Inter-Tel® Model 8524/8525/8526 User Guide Screening Calls 60 Search Order 51 Selecting a Ring Type 46 Sending Messages 38...

  • Page 112

    38 recovering deleted 37 Voice Mail Options 48 volume levels 46 Waiting Calls 24 Welcome 2 What the Administrators Can Do for You 88 Working in Hunt Group 69 Wrap-Up Timer 71 Zones, Page 58 Inter-Tel® Model 8524/8525/8526 User Guide...

  • Page 113

    OICE LOWCHART NOTE: At any menu level, you can say “Cancel” or press menu or say “Accept” or press MAILBOX ACCESS • EITHER, Press the Mes- sage button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login”...

  • Page 114

    Part No. 935.4519 Issue 6, March 2006 A:46/562:A...

This manual also for:

8524, 8525

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