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Inter-Tel INT4000 User Manual

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Model 8601
INT4000
SoftPhone for Pocket PC User Guide
Cordless Telephone User Guide

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Summary of Contents for Inter-Tel INT4000

  • Page 1 Model 8601 INT4000 SoftPhone for Pocket PC User Guide Cordless Telephone User Guide...
  • Page 3 It provides information necessary to properly install, program, operate, and maintain this product. The contents of this guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some packages released after the publication of this guide will be documented in addenda to the guide or succeeding issues of the guide.

  • Page 5: Table Of Contents

    INT4000 Installation ........
  • Page 6 ACD Hunt Groups ........64 INT4000 Cordless Telephone User Guide...
  • Page 7 INDEX ..........75 INT4000 Cordless Telephone User Guide...

  • Page 8: Important Safety Instructions

    Important Safety Instructions NOTE: For use with CSA Certifies (NRTL/C) Inter-Tel Axxess or Eclipse system only. When using your telephone equipment, basic safety precautions should always be fol- lowed to reduce the risk of fire, electrical shock, and injury to persons, including the following: •...
  • Page 9 If the product has been dropped or the cabinet has been damaged. — If the product exhibits a distinct change in performance. • Do not use the telephone to report a gas leak in the vicinity of the leak. INT4000 Cordless Telephone User Guide...

  • Page 10: Warnings

    FCC and IC. The INT4000 is rated to operate at a maximum distance with the qualification that the range depends upon the environment in which the telephone is used. Many factors limit the range, and it would be impossible to include all the variables in the rating.

  • Page 11: Radio Interference

    In the unlikely event that you consistently hear other voices or distracting transmis- sions on your phone, you may be receiving radio signals from another cordless tele- phone or some other source of interference. If you cannot eliminate this type of interference, change to a different channel. INT4000 Cordless Telephone User Guide...

  • Page 12: Save These Instructions

    Base Units and Handsets The handsets are programmed to work with a specific base unit. You cannot switch to a new handset or a new base unit without having it reprogrammed by Inter-Tel. Battery Packs The battery packs contain rechargeable, sealed, Nickel-Metal Hydride batteries. To reduce the risk of fire or injury to persons by the battery: •...

  • Page 13: Finding Your Way

    INT4000 Installation ........

  • Page 14: Welcome

    If any of these items are missing or damaged, contact your System Administra- tor. If your INT4000 is not performing to your expectations, try the steps listed in the Troubleshooting section of this user guide. If you are still unable to resolve the problem, contact your System Administrator.

  • Page 15: About This Guide

    BOUT UIDE This guide contains instructions for using the INT4000 cordless telephone on the Inter-Tel telephone and voice mail systems. To help you find information more quickly, this guide is divided into four separate sections, as indicated by the tabs.

  • Page 16: Dialpad And Indicators

    TALK Numeric Dialpad Call Button 3 ( Call Button 2 ( Call Button 4 ( Call Button 1 ( Ring Type and Volume Button ( RING/VOL Microphone Ringer On/Off and Mute Button ( ON/OFF MUTE INT4000 Cordless Telephone User Guide...

  • Page 17: Basic Message Display Functions

    314) on your phone. Refer to Programming Your Feature Buttons section on page 56 for details on how to program the BACKSPACE button. Also to use the FOR- WARD, PREVIOUS, NEXT, or MSG button, your System Administrator must program them in Database Programming. INT4000 Cordless Telephone User Guide...

  • Page 18: Display

    Display Your INT4000 has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do-Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc.

  • Page 19: Int4000 Installation

    Select a location for the INT4000 that is away from excessive heat or humidity. The base unit of your INT4000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack. The base unit can also be mounted on a standard wall plate using the included wall plate adapter.

  • Page 20: Connecting Power To The Base And Charger Units

    BASE UNIT TO TELEPHONE SYSTEM AC ADAPTER NOTE: Do not route the power cord where it will create a trip hazard or where it could become worn and create a fire or other electrical hazard. INT4000 Cordless Telephone User Guide...

  • Page 21: Wall Mounting

    Wall Mounting You can mount your INT4000 either on a standard wall plate or directly on a wall. Follow the instructions below. Standard Wall Plate Mounting Your INT4000 is designed to be mounted on a standard wall plate. To attach the wall mount stand to the base unit:...

  • Page 22: Direct Wall Mounting

    Plug the other end of the short telephone cord into a telephone wall jack. Follow step 7 on the previous page to plug the AC adapter into a standard 120V AC wall outlet. INT4000 Cordless Telephone User Guide...

  • Page 23: Charging Unit Wall Mounting

    Pass one end of the AC adapter cord through the hole of the wall mount stand and plug it into the charging unit, as shown on the right. Wrap the AC adapter cord around the strain relief. CHARGING UNIT WALL MOUNT STAND INT4000 Cordless Telephone User Guide...
  • Page 24 Place the charging unit on the posts of the wall screws and push down until it is firmly seated, as shown on the right. Plug the AC adapter into a stan- dard 120V AC wall outlet. INT4000 Cordless Telephone User Guide...

  • Page 25: Attaching The Belt Clip To The Handset

    To remove the belt clip from the handset: Press the retaining clip in toward the belt clip blade and slide the clip up at the same time. Once the belt clip is removed, reinstall the cover tab. INT4000 Cordless Telephone User Guide...

  • Page 26: Installing The Handset Battery Pack

    Do not pinch the wires. Replace the cover and slide it up until it latches into the handset. INT4000 Cordless Telephone User Guide...

  • Page 27: Charging The Handset Battery Pack

    NOTE: If you are using the INT4000 for the first time, fully charge the rechargeable Ni-MH battery pack for five hours without interruption.

  • Page 28: About The Telephone System

    ELEPHONE YSTEM As you can see, your INT4000 and Inter-Tel telephone system come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is rec- ommended that you read the following information before you use your phone: •...

  • Page 29: Getting Started

    Using Reminder Messages ........41 INT4000 Cordless Telephone User Guide...

  • Page 30: Introduction

    NTRODUCTION Now that you know what your INT4000 can do, it’s time to start using it. In this sec- tion, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. TARTING THE HONE...

  • Page 31: Setting Up Voice Mail

    • Press to add to your name. • Press to erase and re-record your name. The system then plays a prompt that introduces you to the basic voice mail features. Press to skip this introduction. INT4000 Cordless Telephone User Guide...

  • Page 32: Recording Your Personal Greetings

    • Press to replay the greeting. • Press to add to the greeting. • Press to erase and re-record the greeting. • Press to exit without changing your greeting. Hang up. INT4000 Cordless Telephone User Guide...

  • Page 33: Recording Your Voice Mail Directory Name

    Do one of the following: • Press again to accept your recorded name. • Press to replay your recorded name. • Press to add to your name. • Press to erase and re-record your name. Hang up. INT4000 Cordless Telephone User Guide...

  • Page 34: Making And Receiving Calls

    AKING AND ECEIVING ALLS Making and receiving calls is the basic purpose of any phone. With your INT4000, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Your extension number allows other people to place intercom calls to you, without any extra codes.

  • Page 35: Outside Calls

    To request a callback (queue on to the line) if all outgoing lines are busy when you try to call out: When you hear busy signals, press TALK When your phone rings, press and wait for the other party to answer. TALK INT4000 Cordless Telephone User Guide...

  • Page 36: Emergency Calls

    To place the current call on hold: Press and then . When the wait- HOLD TALK ing call rings, press again. TALK • To have the caller hear DND signals: Press . (See page 39 SPCL more information about DND mode.) INT4000 Cordless Telephone User Guide...

  • Page 37: Placing Calls On Hold

    (this does not put them on hold): Press . While the microphone is muted, the TALK ( ) icon in the dis- ON/OFF MUTE play flashes. To return to the call: Press ON/OFF MUTE INT4000 Cordless Telephone User Guide...

  • Page 38: Placing Conference Calls

    • To transfer the conference to another extension or to voice mail: Press XFER dial the desired extension number. Then hang up when you are ready to complete the transfer. INT4000 Cordless Telephone User Guide...

  • Page 39: Transferring Calls

    RANSFERRING ALLS Although transferring calls is considered a basic function of a phone, your INT4000 has many advanced options for this feature. With your phone, you can transfer to another extension, voice mail, or even an outside line. To Another Extension...

  • Page 40: Forwarding Calls

    To forward to an extension number: Dial the extension number. • To forward to your message center: Press MSG. NOTE: To use the MSG button, your System Administrator must program them in Database Programming. To cancel any call forward request: Dial and press INT4000 Cordless Telephone User Guide...

  • Page 41: Redirect Call

    Although you cannot program the path of a system forward, you can enable or disable this feature on your phone. To enable or disable System Forwarding: Dial INT4000 Cordless Telephone User Guide...

  • Page 42: Redialing A Number

    To redial the saved number: After selecting a line, press . A line is REDIAL selected automatically, and the number is dialed. NOTE: If there is no redial number available, the display shows NO NUMBER TO DIAL. INT4000 Cordless Telephone User Guide...

  • Page 43: Displaying Information On Your Phone

    ISPLAYING NFORMATION ON HONE Your INT4000 has two lines of display where you can view information, such as the date and time or the outside party’s name/number. Date, Time, Name, and Extension Number You can temporarily display the system date and time, your username, and your extension number at any time.

  • Page 44: Using A Headset

    To disconnect a headset: Plug the coiled handset cord into the vacant jack. While on-hook, enter the Headset Off feature code ( ) or the Headset On/Off feature code ( ). The display shows HEADSET MODE OFF. INT4000 Cordless Telephone User Guide...

  • Page 45: Accessing Your Mailbox

    Enter your mailbox number and your personal password (if programmed). Then press NOTE: If you do not have a password, just press . See page 47 for informa- tion on programming passwords. INT4000 Cordless Telephone User Guide...

  • Page 46: Using Voice Mail Messages

    — Press to make a return call. Your call is transferred automatically to the caller’s extension or telephone number, if available. If the extension number is not available, you have the option of leaving voice mail. INT4000 Cordless Telephone User Guide...
  • Page 47 • Press to listen to the next message. • Press to save the new message in your mailbox. • Press to delete the message from your mailbox. Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 48: Undeleting Messages

    • Press to recover all of your deleted messages and store them as saved messages. • Press to erase all of your deleted messages. Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 49: Sending Messages

    You may choose either of the following options: • Press and enter another mailbox number to send the message to another destination. • Press to exit and return to voice mail options. Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 50: Canceling Unheard Messages

    • Press to play the message envelope. • Press to listen to the next message. • Press to save the message in your mailbox. • Press to delete the message. Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 51: Using Do-Not-Disturb Mode

    16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display phone will then see, “IN MEETING UNTIL 3:30.” INT4000 Cordless Telephone User Guide...
  • Page 52 BACKSPACE button. Also to use the FORWARD, PREVIOUS, NEXT, or MSG button, your System Administrator must program them in Database Programming. Press TALK To cancel DND mode: Dial INT4000 Cordless Telephone User Guide...

  • Page 53: Using Reminder Messages

    0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press NOTE: If your system is set for 24-hour format, you must enter the time appropri- ately (e.g., 1400 = 2:00PM). If your system is set for 12-hour display format, press for AM or INT4000 Cordless Telephone User Guide...
  • Page 54 To cancel all reminder message requests before they signal you: Dial To clear a received reminder message (you hear eight short tones and see a reminder message display): Press INT4000 Cordless Telephone User Guide...

  • Page 55: Moving On

    Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely, and perform various other functions. INT4000 Cordless Telephone User Guide...

  • Page 56: Setting Preferences

    You can return your phone to default levels at any time. This feature returns volumes to default levels; cancels Do-Not-Disturb, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once. To return your phone to default: Dial INT4000 Cordless Telephone User Guide...

  • Page 57: Voice Mail Options

    • Alternate Greeting: Hello, this is __________. I will be away from the office from day/date until day/date. If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message, and I will return your call when I return. Thank you. INT4000 Cordless Telephone User Guide...
  • Page 58 Press again to accept your recorded name. • Press to replay your recorded name. • Press to add to your name. • Press to erase and re-record your name. • Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 59: Changing Your Mailbox Password

    • Press to disable the entire envelope. • Press to accept the envelope. • Press to return to the Personal Options menu without changing the envelope. Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 60: Changing The Call Screening Transfer Method

    • Press to select unannounced transfers. • Press to select screened transfers. • Press to select announce only transfers. • Press return to the Personal Options menu without making changes. Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 61: Programming A Fax Destination

    NOTE: This feature is available only in versions 5.1 and later software. With the Inter-Tel Voice Processing Unit, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your Fax Destination Number:...

  • Page 62: Programming Remote Messaging

    — To set up or change an extension or telephone number: Press Then press for an extension number or press for an outside number. Then enter the number. — To set up or change a pager number: Press . Then enter the number. INT4000 Cordless Telephone User Guide...
  • Page 63 • To select all or priority-only message notification: Press . Then press for all messages or for priority messages only. EITHER, Select another option, as described above. OR, Press to save the settings and exit. INT4000 Cordless Telephone User Guide...

  • Page 64: Speed Dialing

    (System Speed-Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number. Because the Inter-Tel system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.
  • Page 65 Press BACKSPACE repeatedly until the number is erased. Press to exit. Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: Select an outgoing line by pressing the CALL button. Dial and the desired Station Speed-Dial location number (0-9). INT4000 Cordless Telephone User Guide...

  • Page 66: System Speed Dial

    If required, dial the desired mailbox number. (Your phone may be programmed to select the mailbox, or you may be required to dial it.) You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press SPCL OR, Press TALK INT4000 Cordless Telephone User Guide...

  • Page 67: Paging

    Press SPCL “H ” D ERFORMING A OOKFLASH URING A Certain telephone service companies may require a timed hookflash (a quick hang up and release). To generate a hookflash while using a line: Press SPCL INT4000 Cordless Telephone User Guide...

  • Page 68: Programming Your Feature Buttons

    (Refer to the back of this guide for default feature codes.) To return all feature buttons to their original default values: Dial To display the current feature button values: Dial Press the feature button(s) you want displayed. Press TALK INT4000 Cordless Telephone User Guide...

  • Page 69: Using Account Codes

    If the account code is not immediately accepted, press . This code will be used for all calls made from your phone until it is disabled. To disable the code: Dial and press INT4000 Cordless Telephone User Guide...

  • Page 70: Screening Calls

    The system will then find the closest match. Once the correct match is displayed on your phone, you can dial the number or press a button to access that extension or feature. INT4000 Cordless Telephone User Guide...
  • Page 71 To dial a number or feature code while it is displayed: Press The display will time out if the number is not dialed. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & # or / Ñ or # *The character available depends on the software version INT4000 Cordless Telephone User Guide...

  • Page 72: Voice Mail Directory

    (if allowed). • Press to hear the next name in the directory. • Press and spell a new name to search for a different name. • Press to switch the first/last name sort order. INT4000 Cordless Telephone User Guide...

  • Page 73: Programming Remote Feature Access

    Enter the new password, followed by c. Enter the new password again for verification, followed by To turn on DND: Dial Enter the message number (01-20) and enter the optional second-line mes- sage text. Press to hang up. TALK INT4000 Cordless Telephone User Guide...

  • Page 74: Agent Help Request

    If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is enabled. The supervisor can monitor or join your call. If the Agent Help Extension rejects the call, you hear a confirmation tone. The dis- play shows AGENT HELP REJECTED. INT4000 Cordless Telephone User Guide...
  • Page 75 HELP. You can do one of the following: • To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE • To reject the call: Dial INT4000 Cordless Telephone User Guide...

  • Page 76: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in. INT4000 Cordless Telephone User Guide...
  • Page 77 If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Press to hang up. Repeat this procedure to log into additional ACD TALK groups, if necessary. INT4000 Cordless Telephone User Guide...
  • Page 78 To terminate the ACD agent wrap-up period before the timer expires: Dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. INT4000 Cordless Telephone User Guide...

  • Page 79: Learning More

    System Administrator can tell you how your system differs and how to use the features. If you are a System Administrator or if you need additional information not available in this guide, refer to the Inter-Tel Axxess/Eclipse Administrator’s Guide (part no. 550.8001/560.8001). INT4000 Cordless Telephone User Guide...

  • Page 80: Troubleshooting

    ROUBLESHOOTING If your INT4000 is not performing to your expectations, please try the steps included in the table below. If you are still unable to resolve the problems, contact your System Administrator. NOTE: Do not attempt to service this unit yourself. All service must be done by quali- fied service personnel.

  • Page 81: Frequently Asked Questions (Faqs)

    This section includes some of the most frequently asked questions. If you have prob- lems with your phone or voice mailbox, refer to this section before you contact your System Administrator or your local Inter-Tel dealer. How do I program System Speed-Dial numbers? Only your System Administrator can program System Speed-Dial numbers.
  • Page 82 First, contact your System Administrator if you have a question that is not covered in A10. this user guide. If you need further assistance, contact your local authorized Inter-Tel dealer. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 83: Default Feature Codes

    Select Line Group 1-208 92001-92208* Automatic Route Selection 92000* Emergency Call Outgoing Call * These defaults may differ based on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Phone Extensions 1000-1999 Hunt Groups 2000-2299 Attendant INT4000 Cordless Telephone User Guide...
  • Page 84 Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace Message Message – Cancel Message Left Message – Cancel Message On Phone INT4000 Cordless Telephone User Guide...
  • Page 85 Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring INT4000 Cordless Telephone User Guide...
  • Page 86 INT4000 Cordless Telephone User Guide...

  • Page 87: Index

    22 outside party’s name 31 Canceling speed-dial key assignments 53 callback requests 22 Displaying Information on Your Phone 31 unheard messages 38 Distributing Calls 64 Cascade Levels 50 DND (Do-Not-Disturb) 39 INT4000 Cordless Telephone User Guide...
  • Page 88 “hookflash” during a call 55 Introduction 18, 43 a directory search 60 Phone Configuration 44 changing volume levels 44 returning to default operation 44 LCD (Liquid Crystal Display) 3 selecting a ring tone 44 INT4000 Cordless Telephone User Guide...
  • Page 89 DND 39 Responding to a Waiting Call 24 feature buttons 56 Returning to Default Operation 44 headset 32 Reverse Transfer 27 mute buttons 25 Ring Intercom Always 22 Ring Tone 44 off-hook voice announce 23 INT4000 Cordless Telephone User Guide...
  • Page 90 What the Administrators Can Do for You 67 directory name 46 Working in Hunt Groups 64 message envelope 47 Wrap-Up Timer 66 options 45 password 47 Voice Mail Messages canceling unheard messages 38 Zones, Page 55 INT4000 Cordless Telephone User Guide...

  • Page 91: Voice Mail Flow Chart

    Voice Mail Flow Chart NOTE: At any menu level, you can press to Cancel or return to the Previous Menu or press to Accept. LISTENING TO MESSAGES ENTERING YOUR MAILBOX While the message is playing: PERSONAL OPTIONS SPCL • EITHER, Press Back Up the MSG button to respond to Record Greeting...
  • Page 92 Part No. 935.0357 (UCZZ01790EZ) Issue 2, November 2003 A:46/1468A ©Inter-Tel, Inc. November 2003 Printed in China...

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