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Inter-Tel INT3000 User Manual

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  • Page 1 INT3000 User Guide...
  • Page 3 Inter-Tel, Inc. as a guide for end-users. It provides infor- mation necessary to use the INT3000 endpoint. The contents of this user guide, which reflect cur- rent Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 5: Important Safety Instructions

    Important Safety Instructions For use with CSA Certified (NRTL/C) Inter-Tel Converged Communications Plat- forms only. When using your telephone equipment, basic safety precautions should always be fol- lowed to reduce the risk of fire, electrical shock, and injury to persons, including the following: 1.
  • Page 6 12. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a. When the power supply cord is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d.
  • Page 7 Wash hands after handling. Range Limits The INT3000 is designed for commercial use. Range has been approved for 150 feet per Base Unit. Actual range may be less or greater than this distance depending on the environment. Building wiring, walls, elevators and other electronic interference fre- quencies may limit the range of this telephone.

  • Page 8: Radio Interference

    TVs and VCRs. To minimize or prevent such inter- ference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

  • Page 9: Battery Packs

    Battery Packs The Battery Packs contain rechargeable, sealed, Nickel-Metal Hydrate batteries. To reduce the risk of fire or injury to persons by the battery, read and follow these instructions: • Use only the appropriate type and size Battery Pack specified in this user guide. •...
  • Page 10 viii...

  • Page 11: Table Of Contents

    Installing the INT3000 ........
  • Page 12 CONTENTS Paging ........... .61 Performing a “Hookflash”...

  • Page 13: Finding Your Way

    Installing the INT3000 ........

  • Page 14: Welcome

    Caller ID, and other telephone system features. To help familiarize yourself with the features of the INT3000 and get the most from your new endpoint, please read this user guide thoroughly. The About This Guide sec- tion below lists the different sections in this user guide and describes the type of infor- mation you can find there.

  • Page 15: About Your Endpoint

    BOUT NDPOINT Your INT3000 includes many features and accessories. If any of these items are miss- ing or damaged, contact your service representative. If your INT3000 is not perform- ing to your expectations, please try the simple steps listed in the Troubleshooting section of this user guide.

  • Page 16: Basic Message Display Functions

    / vol volume level and a louder volume level. Press hold Press mute Press to display menus. Enter button sequence for spcl desired feature or function, or press options. spcl to display more ® Inter-Tel INT3000 User Guide...

  • Page 17: Talk Button

    Button Descriptions The following buttons on the INT3000 endpoint provide the associated features and functions. Talk Button When you pick up the Handset and press Then, you will see one of the following: • After the connection has been made between the Handset and Base Unit “TALK”...

  • Page 18: Range Limits

    CALL button becomes available. Pressing an unlit CALL button will enter the pro- grammed Outgoing Call feature codes for your endpoint. Range Limits If the Handset is at (or beyond) the range limit of the INT3000, you may see a NO SERVICE message. •...

  • Page 19: Installing The Int3000

    Select a location for the INT3000 that avoids excessive heat or humidity. The Base Unit of your INT3000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack. The Base Unit can also be mounted on a standard wall plate using the Wall Mount Adapter.

  • Page 20: Attaching The Belt Clip To The Handset

    To remove, simply press the retaining clip in toward the Belt Clip blade and slide the clip up at the same time. Once the Belt Clip is removed, remember to re-install the cover tab, as shown on the right. ® Inter-Tel INT3000 User Guide...

  • Page 21: Low Battery Indicator

    Recharging the Battery NOTE: You can only use your INT3000 with the Handset when it is out of the Battery Charger. The rechargeable Battery Pack must be fully charged before using your INT3000 for the first time (this requires 6-8 hours).

  • Page 22: Installing The Battery Pack In The Handset

    Make sure the CHARGE indicator lights. If the CHARGE light is not lit, check to see that the AC Adapter is plugged in, and that the Handset is making good contact with the Battery Charger contacts. ® Inter-Tel INT3000 User Guide...

  • Page 23: Cleaning The Battery Charging Contacts

    Battery Charger. (It will not overcharge.) NOTE: INT3000 does not come with a spare battery. For those of you who would like to purchase a spare battery, please contact your local reseller. Cleaning The Battery Charging Contacts To maintain a good charge, it is important to clean all charging contacts on the Hand- set and Battery Charger about once a month.

  • Page 24: Wall Mount Installation

    Your INT3000 endpoint can be wall-mounted as explained in the following pages. Standard Wall Plate Mounting The INT3000 is designed to be mounted on a standard wall plate. To attach the wall mount stand to the Base Unit: Slide the Wall Mount stand into the notches at...

  • Page 25: Direct Wall Mounting

    Plug the other end of the short telephone cord into a telephone wall jack. Plug the AC Adapter into a standard 120V AC wall outlet by following step 7 of the Standard Wall Plate Mounting. ® Inter-Tel INT3000 User Guide...

  • Page 26: Charging Unit Wall Mounting

    Place the Charging Unit on the posts of the wall screws and push down until it's firmly seated, as shown on the right. Plug the AC Adapter into a standard 120V AC wall outlet. ® Inter-Tel INT3000 User Guide...

  • Page 27: About Voice Mail

    If you have the Enterprise access to advanced communication and messaging features such as E-Mail Reader and Automatic Speech Recognition (ARS). For more information about EM, see page 17 ® Inter-Tel INT3000 User Guide page ® Messaging (EM) voice mail system, you also have...

  • Page 28: Getting Started

    Changing the message search order (see • Programming remote messaging (see • Screening calls (see • Using the voice mail directory (see page page page page page page page page page page page page page page page ® Inter-Tel INT3000 User Guide...

  • Page 29: Enterprise Messaging

    EM also includes Unified Messaging inbound and outbound faxing capabilities. For information and instructions about Unified Messaging features, see Issue 2.3 of the Unified Messaging User Guide, part number 550.8121. ® Inter-Tel INT3000 User Guide 78). For more information about ASR, see page page...

  • Page 30: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. digit. page 79). For security ® Inter-Tel INT3000 User Guide...

  • Page 31: About The Telephone System

    BOUT THE ELEPHONE Follow the guidelines below when using the INT3000 endpoint on the Inter-Tel tele- phone system. • Your telephone system may have one dial tone for both intercom calls and out- side calls. Or, it may have two dial tones: (1) When you lift the Handset or press , you hear intercom dial tone.
  • Page 32 ® Inter-Tel INT3000 User Guide...

  • Page 33: Getting Started

    Using Reminder Messages ........47 ® Inter-Tel INT3000 User Guide PAGE...

  • Page 34: Introduction

    NTRODUCTION Now that you know what your INT3000 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. ETTING OICE To begin using your mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name.

  • Page 35: Recording Your Personal Greetings

    “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel INT3000 User Guide again to accept the name. to replay the name you just recorded. to add to your name.

  • Page 36: Recording Your Voice Mail Directory Name

    Personal Options Menu. . Your recorded name is played. to accept your recorded name. to replay your recorded name. to add to your name. to erase and re-record your name. When you hear to hang up. ® Inter-Tel INT3000 User Guide...

  • Page 37: Making And Receiving Calls

    To request a callback (queue on to the endpoint): Press the endpoint is available, your endpoint rings. (To cancel the queue request before the callback, press ® Inter-Tel INT3000 User Guide ALLS to hang up. talk . Then hang up or wait for their message center to for more Message options.)

  • Page 38: Outside Calls

    You can do this even if your call has camped on and you hear music.) When your endpoint rings, press party to answer. then press to hang up. talk to hang up. talk or lift the Handset and wait for the other talk page 71 page 63 ® Inter-Tel INT3000 User Guide...

  • Page 39: Emergency Calls

    • To have the caller hear Do-Not-Disturb signals: Press page 45 for more information about Do-Not-Disturb mode.) ® Inter-Tel INT3000 User Guide page page page page . Or, lift the Handset out of the Battery Charger. and then dial...

  • Page 40: Placing Calls On Hold

    . Your endpoint will remain muted until you press mute you hang up or place another call. While the microphone is muted the the display flashes. page 26). again, even if mute TALK icon in ® Inter-Tel INT3000 User Guide...

  • Page 41: Placing Conference Calls

    Then hang up when you are ready to com- plete the transfer. ® Inter-Tel INT3000 User Guide ALLS to put the call on hold. spcl . (If necessary, repeat this step to place one more call on hold.) .

  • Page 42: Transferring Calls

    1-4 to hang up and complete the transfer. talk to hang up and send the talk to hang up and talk ® Inter-Tel INT3000 User Guide...

  • Page 43: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel INT3000 User Guide...

  • Page 44: Forwarding Calls

    (Call Forward All Calls): All incoming calls are forwarded (Call Forward If No Answer): All incoming calls are for- (Call Forward If Busy): When your endpoint is busy, all (Call Forward If No Answer or Busy): All incoming calls are ® Inter-Tel INT3000 User Guide...

  • Page 45: Redirect Call

    Although you cannot program the path of a system forward, you can enable or disable this feature on your endpoint. To enable or disable System Forwarding: Dial ® Inter-Tel INT3000 User Guide...

  • Page 46: Redialing A Number

    To show the outside party’s name: Press and dial spcl NOTE: If there is no outside party name available, the display shows CANNOT ACCESS FEATURE. . This replaces the current number in redial memory with the NDPOINT ® Inter-Tel INT3000 User Guide...

  • Page 47: Station-To-Station Messages

    To cancel a message that you left at another endpoint: Dial Dial the extension number of the endpoint where you left the message. ® Inter-Tel INT3000 User Guide ESSAGES and dial the desired extension number.

  • Page 48: Receiving Messages

    MESSAGE RECEIVED FROM (source). When the desired message is displayed, press cancel the message without responding. to view the message, then press . A call is automatically . The message is canceled. to respond or press ® Inter-Tel INT3000 User Guide...

  • Page 49: Accessing Your Mailbox

    Also, at any menu level, you can say “Cancel” or press ® Inter-Tel INT3000 User Guide AILBOX for ASR guidelines. 55). It also alerts you if a programming error has been detected to bypass the password prompt.

  • Page 50: Disabling And Enabling Asr

    1. Access your mailbox as described on 2. Say “Disable” or press NOTE: To enable ASR after disabling it, press menu. Press to enable ASR. page page to disable ASR for the call. until you are back at the main ® Inter-Tel INT3000 User Guide...

  • Page 51: Accessing Voice Mail Messages

    You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel INT3000 User Guide ESSAGES for ASR guidelines. page to listen to new messages.
  • Page 52 (see to listen to the next message. to save the new message in your mailbox. to delete the message. Inter-Tel ® INT3000 User Guide...

  • Page 53: Recovering Deleted Voice Mail Messages

    OR, say “Recover” or press OR, Say “Purge” or press Press to hang up. talk ® Inter-Tel INT3000 User Guide page 81 for instructions about how to recover deleted page for Message Options. to access undelete options. to listen to your deleted messages and to replay the message.

  • Page 54: Recording And Sending Voice Mail Messages

    .wav file. to con- ® Inter-Tel INT3000 User Guide...
  • Page 55 Press to hang up. talk ® Inter-Tel INT3000 User Guide to copy your message to other mailboxes. Say or to accept the subscriber’s name. to start over. when you are done adding mailboxes. to use the special delivery options. You can then to mark the message “private.”...

  • Page 56: Canceling Unheard Voice Mail Messages

    ® Inter-Tel INT3000 User Guide...

  • Page 57: Using Do-Not-Disturb Mode

    “IN MEETING UNTIL 3:30.” To enable DND: Dial Dial the desired two-digit number for the message you wish to use. ® Inter-Tel INT3000 User Guide DEFAULT MESSAGE NEW MESSAGE OUT OF TOWN ’TIL OUT OF OFFICE OUT UNTIL WITH A CLIENT...
  • Page 58 (-) or press , Programming Your Feature Buttons section for details on how to NUMBER OF TIMES BUTTON IS PRESSED JAPANESE CHARACTERS* #or / N or # for a colon (:). If you have a long ® Inter-Tel INT3000 User Guide...

  • Page 59: Using Reminder Messages

    PM. (If it is set for 24-hour format, you do not need this step.) To cancel all reminder message requests before they signal you: Dial To clear a received reminder message: Press ® Inter-Tel INT3000 User Guide ESSAGES NEW MESSAGE DEFAULT MESSAGE CALL ENGINEERING CALL MARKETING CALL ACCOUNTING...
  • Page 60 ® Inter-Tel INT3000 User Guide...

  • Page 61: Moving On

    ACD Hunt Groups ........71 ® Inter-Tel INT3000 User Guide PAGE...

  • Page 62: Introduction

    Selecting a Ring Tone The tone of your INT3000’s ring signals can be changed to create distinctive ringing. If endpoints are placed close together, changing the tone makes each endpoint’s ring easier to recognize.

  • Page 63: Setting Mailbox Preferences

    Press to hang up. talk ® Inter-Tel INT3000 User Guide REFERENCES 22). for ASR guidelines. page to select the Personal Options Menu. when you are done. The messaging system plays back your...

  • Page 64: Changing The Voice Mail Message Envelope

    Per- to disable the entire envelope and return to the to accept the changes. to return to the Personal Options Menu. ® Inter-Tel INT3000 User Guide...

  • Page 65: Changing The Call Screening Transfer Method

    • Say “Cancel” or press making changes. Press to hang up. talk ® Inter-Tel INT3000 User Guide page to select the Personal Options Menu. for More Options. . The system tells you what your current transfer to select unannounced transfers. to select screened transfers.

  • Page 66: Programming A Fax Destination

    (Last to return to the Personal Options Menu without ® Inter-Tel INT3000 User Guide...

  • Page 67: Programming Remote Messaging

    5-10 PM on weekdays, you can set up a primary cascade. If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel INT3000 User Guide...
  • Page 68 You are prompted to say . Then say or enter the times you want the message for AM. for PM. . You have the following options: for all messages. for priority messages only. to save the settings and exit. ® Inter-Tel INT3000 User Guide...

  • Page 69: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 1 _______________________ 2 _______________________ 3 _______________________ 4 _______________________ ® Inter-Tel INT3000 User Guide 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________...
  • Page 70 FORWARD to leave a space, or BACK- SPCL FORWARD between the characters. to save the number. page 62 , Programming Your for a hyphen once for an asterisk, twice for a ® Inter-Tel INT3000 User Guide...

  • Page 71: System Speed Dialing

    Dial the location code (000-999) for the desired number. The number appears. Press to dial the number. ® Inter-Tel INT3000 User Guide (default Station Speed Dial feature code). call 1-4 and then the desired station speed-dial location number (0-9). page 62...

  • Page 72: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press spcl OR, Press to hang up. talk and dial ® Inter-Tel INT3000 User Guide...

  • Page 73: Paging

    4 _______________________ To make a page: 1. Dial Dial the desired zone number (0-9). After the tone, make your announcement. Press to hung up. talk ® Inter-Tel INT3000 User Guide 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________...

  • Page 74: Performing A "Hookflash" During A Call

    To return all function buttons to their original default values: Dial To display the current function button values: Dial Press the feature button you want displayed. Press to hang up. talk ” D URING A EATURE UTTONS ® Inter-Tel INT3000 User Guide...

  • Page 75: Using Account Codes

    Dial the account code. If the account code is not immediately accepted, press . This code will be used for all calls made from your endpoint until it is dis- abled. To disable the code: Dial and press ® Inter-Tel INT3000 User Guide...

  • Page 76: Screening Calls

    13 to select the feature code directory. to select the outside num- ® Inter-Tel INT3000 User Guide...
  • Page 77 *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. ® Inter-Tel INT3000 User Guide NUMBER OF TIMES BUTTON IS PRESSED JAPANESE CHARACTERS* #or / N or #...

  • Page 78: Voice Mail Directory

    FWD to advance to the next character. For example, 5666FWD66337777 enters “JONES.” BUTTON to select it. NUMBER OF TIMES BUTTON IS PRESSED & ) and Next (say “Next” or press ‘ ñ ® Inter-Tel INT3000 User Guide...
  • Page 79 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see ® Inter-Tel INT3000 User Guide page 66). and see step to accept the name that is played.

  • Page 80: Programming Remote Feature Access

    Enter the new password followed by Enter the new password again for verification followed by firmation tone. To change the station password using Remote Programming: See the following section. EATURE CCESS . You hear a con- ® Inter-Tel INT3000 User Guide...

  • Page 81: Remote Feature Access

    , then press ® Inter-Tel INT3000 User Guide . You can now use any of the following talk If Busy ..... . 357 If No Answer/Busy .

  • Page 82: Requesting Agent Help

    You can do one of the following: • To accept the call: Answer as usual. • To reject the call: Dial . If you hear repeating error tones, the Agent . You will hear a confirmation tone. ® Inter-Tel INT3000 User Guide...

  • Page 83: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel INT3000 User Guide ROUPS...
  • Page 84 Agent ID, if necessary. The display shows AGENT . The display shows AGENT LOGIN ACD NUMBER. to log in to several ACD hunt groups at once. The display shows to hang up. Repeat this procedure to log into additional ACD ® Inter-Tel INT3000 User Guide...
  • Page 85 If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel INT3000 User Guide to log out of all of your ACD hunt groups at once. . One of the following displays will appear:...
  • Page 86 ® Inter-Tel INT3000 User Guide...

  • Page 87: Using E-Mail Reader

    Changing Message Envelopes ....... . 86 Voice Mail Flowchart (Advanced Mailbox) ..... . . 87 ® Inter-Tel INT3000 User Guide...

  • Page 88: Introduction

    For a voice mail flowchart for standard mailbox users, see 9). The instructions for many voice mail tasks are identical for page page page page page page page page page page page page page page page page 103 ® Inter-Tel INT3000 User Guide...

  • Page 89: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 84). ® Inter-Tel INT3000 User Guide...

  • Page 90: Using Your Advanced Mailbox

    AILBOX page 22), you can use personal or system greetings 79). page 37), the system announces how many new to accept. For a voice mail flowchart for page to cancel or return to the previ- ® Inter-Tel INT3000 User Guide...

  • Page 91: Setting Up Your E-Mail Password

    40 characters. In addi- tion, your e-mail administrator can set further restrictions for password length, allowed characters, number of attempts etc. Check with your administrator if you encounter any difficulties setting up your e-mail password. ® Inter-Tel INT3000 User Guide ASSWORD page...
  • Page 92 37. The system announces that it was to access your mailbox without access to your e- to enter your new e-mail password. to accept. to erase and re-enter the password. NUMBER OF TIMES BUTTON IS PRESSED & ‘ space* ® Inter-Tel INT3000 User Guide...

  • Page 93: Accessing E-Mail Messages

    Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel INT3000 User Guide ESSAGES ® . Therefore, e-mail messages and meeting messages (including page 86). Then E-Mail Reader reads...
  • Page 94 If the e-mail message had to reply to all recipients. to reply to the sender. to hear all recipients. page 42 for recording and delivery options. to continue. ® Inter-Tel INT3000 User Guide...
  • Page 95 “No” to cancel the request to delete the message. Hang up. ® Inter-Tel INT3000 User Guide to forward a copy of the message to a fax desti- to verify the number. The system announces that to start over.

  • Page 96: Accessing Fax Messages

    The system announces that to start over. to listen to the previous message. to play the introductory message envelope (see to listen to the next message. to save the message. to delete the message. ® Inter-Tel INT3000 User Guide...

  • Page 97: Recovering Deleted Messages

    Say “Recover” or press OR, say “Recover” or press OR, Say “Purge” or press Hang up. ® Inter-Tel INT3000 User Guide ESSAGES page for Message Options. to access undelete options. to recover a voice mail message. to recover an e-mail message.

  • Page 98: Changing Message Envelopes

    Per- to disable the entire envelope and return to the Per- to accept the changes. to return to the Personal Options Menu. page ® Inter-Tel INT3000 User Guide...

  • Page 99: Voice Mail Flowchart (Advanced Mailbox)

    Delivery “Options” DELIVERY OPTIONS “Private” “Certified” “Priority” “Send” Send and Exit Hang Up ® Inter-Tel INT3000 User Guide DVANCED to cancel or return to the previous to accept. PERSONAL OPTIONS Record “Greeting” “Primary” Greeting “Alternate” Greeting “System” Greeting (See Recording Options) Record Directory “Name”...
  • Page 100 ® Inter-Tel INT3000 User Guide...

  • Page 101: Learning More

    Default Feature Codes ........95 ® Inter-Tel INT3000 User Guide...

  • Page 102: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). O FOR Inter-Tel ® INT3000 User Guide...

  • Page 103: Troubleshooting

    ROUBLESHOOTING If your INT3000 is not performing to your expectations, please try these simple steps. If you are still unable to resolve the problems, contact your service representative. NOTE: Do not attempt to service this unit yourself. All service must be done by quali- fied service personnel.

  • Page 104: Frequently Asked Questions (Faq)

    How can I change the name displayed on my endpoint? Only your system administrator can change the user names assigned to extensions. (FAQ) UESTIONS is all you need to do. If these page 57). ® Inter-Tel INT3000 User Guide...
  • Page 105 (ASR) may not be enabled on your system. If your system’s voice prompts do not include the option to “say” a command, then ASR is not enabled. See additional guidelines for using ASR. ® Inter-Tel INT3000 User Guide page 79 for additional information about entering page 79 for additional information about entering your e-mail...
  • Page 106 If you need further assistance, contact your local authorized Inter-Tel reseller. Resellers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level. ® Inter-Tel INT3000 User Guide...

  • Page 107: Default Feature Codes

    Outgoing Call *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME Endpoint Extensions Hunt Groups Attendant ® Inter-Tel INT3000 User Guide ODES ODES ACCESS CODE 92001-92208* 92000* 911 (999 in Europe) EXTENSION NUMBER 1000-1999 2000-2299 NEW CODE...
  • Page 108 Do-Not-Disturb Override Enhanced Speakerphone Enable Feature Button Default Group Listen Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash Hunt Group Remove Hunt Group Replace ODES FEATURE CODE NEW CODE ® Inter-Tel INT3000 User Guide...
  • Page 109 Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Inter-Tel INT3000 User Guide FEATURE CODE NEW CODE...
  • Page 110 NOTES ® Inter-Tel INT3000 User Guide...

  • Page 111: Index

    71 ending ACD 73 making emergency 27 redirecting 26, 27 waiting for called endpoint 25 ® Inter-Tel INT3000 User Guide Canceling callback requests 25 Cascade Levels 55 Changing call screening transfer method 53 directory name 24 e-mail password 80...
  • Page 112 If You Do Not Have A MSG Button 35, 36 If You Have A MSG Button 35, 36 Individual Hold 28 Individual hold 28 Initializing Your Mailbox 22 Installing the INT3000 7 Intercom Calls 25 Introduction 50 Language 50 Learning More 89...
  • Page 113 Reminder Messages 66 Remote Access Password 68 Remote Feature Access 68 Remote Messaging 37, 55 ® Inter-Tel INT3000 User Guide Remote Programming 66, 69 Remote Reature Access 69 Requesting a reminder message 47 Requesting a Callback 25 Requestion Agent Help 70...
  • Page 114 41 Voice Mail Options 51 Waiting Calls 27 Wall Mount Installation 12 Welcome 2, 22 What the Administrators Can Do for You 90 Working in Hunt Group 71 Wrap-Up Timer 73 Zones, Page 61 ® Inter-Tel INT3000 User Guide...
  • Page 115 OICE LOWCHART NOTE: At any menu level, you can say “Cancel” or press menu or say “Accept” or press MAILBOX ACCESS • EITHER, Press the Mes- sage button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login”...
  • Page 116 Part No. 935.0352 (UCZZ01717EA) Issue 3, April 2005 A:46/1463A...

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