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Inter-Tel INT2000 User Manual

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INT2000

USER GUIDE

Part No. 935.0350
Issue 1, September1997
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Summary of Contents for Inter-Tel INT2000

  • Page 1: User Guide

    INT2000 USER GUIDE Part No. 935.0350 Issue 1, September1997 ##...

  • Page 3: Table Of Contents

    ..........© Inter-Tel Integrated Systems, Inc. 9/97...
  • Page 4 Inter-Tel INT2000 User Guide PLACING CALLS ON HOLD ......MUTING THE MICROPHONE .
  • Page 5 Inter-Tel INT2000 User Guide MISCELLANEOUS FEATURES ......Standard And Alternate Keymaps ......

  • Page 7: Introducing The Int2000

    It is designed to work on an Inter-Tel telephone system to provide you with access to multiple lines, Caller ID, and other phone system features. To help familiarize yourself with the features of the INT2000 and get the most from your new phone, please read this user guide thoroughly.

  • Page 8: Warnings

    WARNINGS Range Limits The INT2000 is designed for commercial use. Range has been approved for 150 to 300 feet per Base Unit. Actual range may be less or greater than this distance depending on the environment. Building wiring, walls, elevators and other electronic interference frequencies may limit the range of this tele- phone.

  • Page 9: Battery Packs

    Inter-Tel INT2000 User Guide Battery Packs The Battery Packs contain rechargeable, sealed, lead-acid batteries. To re- duce the risk of fire or injury to persons by the battery, read and follow these instructions: • Use only the appropriate type and size Battery Pack specified in this user guide.

  • Page 10: Installing The Int2000

    Select a location for the INT2000 that avoids excessive heat or humidity. The Base Unit of your INT2000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack. The Base Unit can also be mounted on a standard wall plate using the Wall Mount Adapter.

  • Page 11: Attaching The Belt Clip To The Handset

    Clip is removed, remember to re-install the cover tab. Rechargeable Battery Packs And The Charger NOTE: You can only use your INT2000 with the Handset when it is out of the Battery Charger. The rechargeable Battery Pack must be fully charged before using your INT2000 for the first time (this requires 6-8 hours).

  • Page 12: Low Battery Indicator

    Inter-Tel INT2000 User Guide Low Battery Indicator When the Battery Pack in the Handset is low and needs to be charged, you will see a BATT LOW message on the display. If you are on a call, only the TALK button will operate and the Handset beeps every 3 seconds.
  • Page 13 Inter-Tel INT2000 User Guide Charging A Spare Battery Pack 1. Slide the spare Battery Pack into the second slot in the Bat- tery Charger until the retaining clip snaps over the top of the pack. 2. Make sure the CHARGE 2 in- dicator lights.

  • Page 14: Using The Int2000

    Ring Off (vibrate mode). Range Limits If the Handset is at (or beyond) the range limit of the INT2000, you may see a NO SERVICE message. • If you are in standby mode, you cannot make or answer calls (the phone may ring intermittently) until you are back within range of the Base Unit.

  • Page 15: Feature Buttons

    • If your INT2000 has been reprogrammed by the installer so that its fea- ture buttons do not match the feature buttons described in this user guide, refer to the owner’s guide for your phone system for procedures on using...

  • Page 16: The Spcl Button

    SPCL button. This button allows you to use feature codes while on a call. Instructions are provided in this guide for using the SPCL button. If your INT2000 does not have a SPCL button and you would like to use these features, contact your service representative and request a keymap for your INT2000 that includes a SPCL button.
  • Page 17 Inter-Tel INT2000 User Guide • The INT2000 has a two-line display with 16-characters per line. The de- fault display shows the extension number, user name, time of day, and date. Other displays include: reminder messages, do-not-disturb mes- sages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc.
  • Page 18 Inter-Tel INT2000 User Guide Ringer On/Off Switch Microphone Display 10 Headset Jack TALK Button 11 CHANNEL and VOLUME Buttons CALL Button #2 12 CALL Button #3 CALL Button #1 13 SPCL or CALL Button #4 HOLD Button 14 MUTE Button...

  • Page 19: User-Programmable Feature Buttons

    4. When the display asks for a number, dial a digit 0–9. This is the station speed-dial number “location.” 5. Label the corresponding button on your INT2000 with the station speed- dial location number (0–9) and the extension number or outside tele- phone number that will be stored there.

  • Page 20: Intercom Calls

    • Press before dialing the extension number. (This step is not nec- essary if you programmed your INT2000 for the Ring Intercom Al- ways feature described on page 34.) If there is no answer, you can do any of the following: •...

  • Page 21: Outside Calls

    Inter-Tel INT2000 User Guide OUTSIDE CALLS Placing Outside Calls To place an outside call: 1. If necessary, lift the Handset from its Battery Charger. 2. Press a CALL button. 3. Dial the desired number. (If you see a request for an account code and hear a single progress tone, you must dial an account code before you can place your call.)

  • Page 22: Call Screening

    Call Screening This feature is available only if your telephone system is equipped with an optional Inter-Tel Voice Mail system. The Transfer Method options can be programmed in the database or by the mailbox user (see your Voice Mail user guide for programming instructions).

  • Page 23: Placing Calls On Hold

    Inter-Tel INT2000 User Guide PLACING CALLS ON HOLD The first procedure places a call on individual hold, the second places it on system hold. Individual hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the reverse transfer (call pick-up) feature.

  • Page 24: Requesting A Callback

    Inter-Tel INT2000 User Guide REQUESTING A CALLBACK When you call a phone that is busy, or try to select an outgoing line that is busy, you can stay on the line and wait for it to become available (this is called “camping on”) or you can request a callback (“queue”...

  • Page 25: Account Codes

    Inter-Tel INT2000 User Guide ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, the system will periodically print out a record of telephone calls placed from the phones within the system. Account codes can be used to add information to these reports.

  • Page 26: Station-To-Station Messages

    Inter-Tel INT2000 User Guide STATION-TO-STATION MESSAGES Leaving Messages If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use the station-to-station messaging feature to let the other person know you called. To signal that a message is waiting, a called phone’s MSG button flashes and the display shows the number of waiting messages.

  • Page 27: Receiving Messages

    Inter-Tel INT2000 User Guide To cancel a message that you left at another phone: 1. Dial 2. Dial the extension number of the phone where you left the message. Receiving Messages If You Do Not Have A MSG Button When you see MSG on your display:...

  • Page 28: Call Transfer

    Inter-Tel INT2000 User Guide CALL TRANSFER Transferring To Another Extension To transfer a call to another extension: 1. To transfer so that the call rings at the other phone: Press the TRANS- FER button. To transfer so that the call is on hold at the other phone: Press the SPCL button and dial 2.

  • Page 29: Call Forwarding

    Inter-Tel INT2000 User Guide CALL FORWARDING Manual Call Forwarding With manual call forwarding, you can choose to send incoming intercom and outside calls to another extension number. You may also be able to forward calls to outside numbers, if your phone is programmed to allow it.

  • Page 30: Station Speed Dialing

    Inter-Tel INT2000 User Guide STATION SPEED DIALING Storing Station Speed-Dial Numbers You can store up to 10 personal speed-dial numbers and associated names in station speed-dial “locations” 0–9. These locations are then dialed using a feature button or code plus one of the numbers 0–9 on your dialpad. Or, if you have programmable feature buttons, you can create Station Speed-Dial but- tons (as described on page 13) for one-touch speed dialing.

  • Page 31: Using Speed-Dial Buttons

    Inter-Tel INT2000 User Guide Hint: If you want to be able to dial outside telephone numbers without first selecting an outgoing line, enter a line access code (such as the Out- going Call code “8”) at the beginning of the outside telephone number.

  • Page 32: Intercom, Outside, And Feature Directories

    Inter-Tel INT2000 User Guide INTERCOM, OUTSIDE, AND FEATURE DIRECTORIES The optional directories allow you to “look up” extension numbers, system speed-dial numbers, and feature codes, and their associated names. If search- ing for a name, you do not need to enter the full name. The system will find the closest match and show the number and its associated name on your display.

  • Page 33: Redialing

    An outside line is auto- matically selected and the telephone number is redialed. Your INT2000 can be programmed to store, in redial memory, the last outside telephone number that you dialed or an outside telephone number that you saved.

  • Page 34: Conference Calls

    Inter-Tel INT2000 User Guide CONFERENCE CALLS You can establish multi-party conference calls without operator assistance. There can be up to four parties in a conference. In addition to you, the confer- ence can include any combination of up to three intercom and/or outside par- ties.

  • Page 35: Paging

    Inter-Tel INT2000 User Guide PAGING The Paging feature allows announcements to be made through keyset speak- ers. If your system is equipped with optional external paging equipment, an- nouncements can also be made through the external speaker(s). There can be up to 10 paging zones for different areas of your building. Your customer service representative, trainer, or system administrator can tell you how your telephone system is programmed.

  • Page 36: Do-Not-Disturb

    Inter-Tel INT2000 User Guide DO-NOT-DISTURB Placing your phone in do-not-disturb halts calls (except for queue callbacks, recalls, and direct ring-in calls). Other users calling you hear a repeating signal of four fast tones (if they have a display, it shows the do-not-disturb message you have selected).
  • Page 37 Inter-Tel INT2000 User Guide • Change to alphanumeric mode: Press MESSAGE button (if you have one) and then press the keypad buttons to enter the desired characters. (Refer to the chart below.) The number of times a button is pressed de- termines which character is entered.

  • Page 38: Reminder Messages

    Inter-Tel INT2000 User Guide REMINDER MESSAGES Reminder Messages are set, like an alarm clock, to signal you at a specified time. You can select the message and time up to 24 hours in advance. At the programmed time, the Reminder Message signals you with a single beep and your display shows the message.

  • Page 39: Miscellaneous Features

    MISCELLANEOUS FEATURES Standard And Alternate Keymaps Each phone (inlcuding your INT2000) is programmed with a standard key- map that determines where each feature button appears on the phone. They can also have an alternate keymap. If you have an alternate keymap, you can switch between the keymaps by dialing the Switch Keymaps feature code.

  • Page 40: Special Programming

    Inter-Tel INT2000 User Guide SPECIAL PROGRAMMING Ring Tone Selection and Volume The tone of your INT2000’s ring signals can be changed to create distinctive ringing. If phones are placed close together, changing the tone makes each phone’s ring easier to recognize.

  • Page 41: Acd Hunt Groups

    Inter-Tel INT2000 User Guide ACD HUNT GROUPS ACD hunt groups use a special feature called “Automatic Call Distribution” (ACD) that distributes the hunt group calls equally among the available mem- bers. ACD hunt group members are referred to as “agents.” Agents can log in to and out of the ACD hunt group at any time.

  • Page 42: Agent Help

    Inter-Tel INT2000 User Guide AGENT HELP Your telephone system may be programmed to support the Agent Help fea- ture, which allows you to request help from a designated “Agent Help Exten- sion” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.

  • Page 43: Troubleshooting

    Inter-Tel INT2000 User Guide TROUBLESHOOTING If your INT2000 is not performing to your expectations, please try these sim- ple steps. If you are still unable to resolve the problems, contact your service representative. NOTE: Do not attempt to service this unit yourself. All ser- vice must be done by qualified service personnel.

  • Page 44: Optional Equipment And Replacement Parts

    To install the optional Headset, open the cover over the HEADSET Jack and plug the Headset in. No other settings are needed. Operation of the INT2000 using the Headset is exactly the same as using the Handset. However, you will hear through the Headset earphone, and talk through the Headset microphone.

  • Page 45: Notes

    Inter-Tel INT2000 User Guide NOTES...
  • Page 46 Inter-Tel INT2000 User Guide NOTES...
  • Page 47 Inter-Tel INT2000 User Guide NOTES...

  • Page 48: Default Feature Codes

    Inter-Tel INT2000 User Guide DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if your telephone system has been reprogrammed with new codes. Account Code — All Following Calls ....

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