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Symptom
Not all pages
print.
Machine
resets or
turns off fre-
quently.
You are
experienc-
ing duplex
problems.
With N-up on
multiple cop-
ies, the out-
put is
incorrect.
13-28
Cause
A different user acci-
dentally canceled the
job.
The tray is empty.
A document is printed
with an overlay file
which has been cre-
ated by an unsuit-
able printer driver.
The power cord is not
correctly plugged into
the outlet.
A system error
occurred.
Media or settings are
not correct.
Both the printer driver
and the application
have been set for col-
lation.
Solution
Try printing the remaining pages.
Check that the tray is loaded with
media, in place, and secure.
Print the overlay file using a suitable
printer driver.
Turn off the machine, confirm that the
power cord is correctly plugged into
the outlet, and then turn on the
machine.
Contact Technical Support with the
error information.
Make sure that you are using correct
media.
See "Specifications" on page 4-2.
Do not duplex custom-sized media,
envelopes, labels, postcards, letter-
head, or glossy media.
Make sure that you have not mixed
media types in the tray.
In the Windows printer driver ([Layout]/
[Print Type]), choose [2-Sided]."
Set duplex (Double-Sided) copying.
For details on setting duplex (Dou-
ble-Sided) copying, refer to "About
Duplex Printing" on page 4-30.
For N-up on duplexed pages, choose
Collate only in the printer driver's
[Basic] Tab. Do not set collation in the
application.
For N-up on multiple copies, choose
Collate only in the printer driver's Basic
Tab. Do not set collation in the applica-
tion.
Solving Other Problems
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