Transfer A Call ("Consultative" Transfer); Resume Call; Conference Call Setup; Conference Call Termination - Cisco 7965G User Manual

TRANSFER A CALL ("Consultative" Transfer):

Do the following as appropriate
•
Press TRNSFR soft Key
•
Dial 5-digit extension (for internal calls)
•
Wait for the answer, then announce the caller
• If the new party will accept the call, press the TRNSFR soft key, then hang up
•
If the new party rejects the call, press RESUME soft key to reconnect to caller
•
To abort an attempted transfer before it is answered
o Press the ENDCALL soft key to stop the transfer
o Press the RESUME soft key, to return to the original caller

RESUME CALL:

Do the following as appropriate
•
Press RESUME soft key
•
Use NAVIGATION button to select from multiple calls, then press Resume Key
•
Press the LINE Button for the call you want to retrieve

CONFERENCE CALL SETUP:

•
During call, press MORE soft key (if CONFRN soft key not visible)
•
Press CONFRN soft key to place original call on hold and start a new call
• When second call connects, press CONFRN soft key again
• Repeat process to add additional parties to the Conference Call
•
To Conference 2 callers that are both on your phone already:
o One of the 2 calls is already on HOLD on a Line Button, one of the calls is Active
o Press the CONFRN soft key
o Press the Line button that is on HOLD to set up the 3-party conference.

CONFERENCE CALL TERMINATION:

•
Press the ENDCALL soft key to terminate a conference call
•
To keep the call active, but terminate individuals on the call;
o Press MORE soft key
o Press CONFLIST soft key and Highlight the individual
o Press REMOVE soft key
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