Transfer Call Using Hookflash; Transfer Call Using Transfer Button; Toggle Calls Before Completing Transfer - Cisco 6901 User Manual

Transfer Call Using Hookflash

• You can redirect a single call to another number that you specify. Transfer is accomplished differently
• You can connect two calls to each other without remaining on the line.
Transfer Call Using Hookflash
This procedure applies to the Cisco Unified IP Phone 6901 only.
Procedure
Step 1
Verify that you are on an active call (not on hold).
Step 2 Press and release the hookswitch to get a dial tone.
Step 3 Enter the phone number of the transfer recipient.
Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing.
Step 5
Hang up to complete the transfer.

Transfer Call Using Transfer Button

This procedure applies to the Cisco Unified IP Phone 6911 only.
Procedure
Step 1 Verify that you are on an active call (not on hold).
Step 2
Press Transfer
Step 3
Enter the phone number of the transfer recipient or press a speed dial button.
Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing.
Step 5 Press Transfer again or hang up to complete the transfer.

Toggle Calls Before Completing Transfer

(Cisco Unified IP Phone 6911 only)
After you connect to the transfer recipient, but before you transfer a call to this party—you can press the Line
button to toggle between the two calls. This allows you to consult privately with the party on each call before
you complete the transfer.
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and
SIP)
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depending on the phone model you have:
◦ Hookflash is used to transfer calls from the Cisco Unified IP Phone 6901.
◦
The Transfer button
.
is used to transfer calls from the Cisco Unified IP Phone 6911.
Calling Features