Kenmore C970 Series Use & Care Manual page 31

Before You Call
Solutions to Common Problems
OCCURRENCE
Brown streaks or specks.
Areas of discoloration with
metallic sheen.
Poor baking results.
Fan noise during cooking
operation.
Flames inside oven or smoking
from vent.
Oven smokes excessively
during broiling.
Self-cleaning cycle does not
work.
Soil not completely removed
after self-cleaning cycle.
Avoid Transportation Damage to your Range
If you have to move your range into/out of your residence or when moving to a new home, it is suggested that you take
the following precautions:
1. Screw in the levelling legs under the range.
2. Remove the racks and other utensils from the oven, and from the lower drawer.
3. Use adhesive tape to firmly secure the door and the drawer to the side panels. Also attach the electric power cord in
the same manner.
4. Use a two-wheeled trolley with strap and fasten the range to it. Cover the appliance with a heavy blanket to prevent
scratches and dents.
5. Avoid pulling or pushing the control panel when moving the appliance.
POSSIBLE CAUSE/SOLUTION
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. "Cooktop
Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
cream. Use cookware with clean, dry bottoms.
Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to
the set temperature before placing food in the oven. Try adjusting the recipe's recom-
mended temperature or baking time. If you feel the oven is too hot or cool, see "Adjust-
ing Oven Temperature" in the Electronic Oven Control guide.
A cooling fan may automatically turn on and off to cool internal parts. It is normal, and
the fan may continue to run even after oven is turned off.
Excessive spillovers in oven. Set self-clean cycle for a longer cleaning time.
Excessive spillovers in oven. This is normal, especially for pie spillovers or large amounts of
grease on the oven bottom. Wipe up excessive spillovers before starting the self-clean cycle.
If flames or excessive smoke are present, stop the self-clean cycle and follow the steps under
«Stopping or Interrupting the Self-Cleaning Cycle» in the Electronic Oven Control guide.
Control(s) not set properly. Follow instructions under "Setting Oven Controls".
Make sure oven is opened to Broil Stop Position.
Meat too close to the element. Reposition the rack to provide proper clearance between
the meat and the element. Preheat broil element. Preheat broil element for searing.
Grid on broiler pan wrong side up and grease not draining. Always place grid on the
broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling fre-
quently. Old grease or food spatters cause excessive smoking.
Control(s) not set properly. Follow instructions under "Oven Cleaning" in the Electronic
Oven Control Guide.
Self-cleaning cycle was interrupted. Stop time must be 3 to 4 hours past the start time.
Follow steps under "Stopping or Interrupting the Self-Cleaning Cycle" in the Electronic
Oven Control Guide.
Failure to clean bottom, front top or oven, frame or door area outside oven seal. These
areas are not in the self-cleaning area, but get hot enough to burn on residue. Clean
these areas before the self-cleaning cycle is started. Burned-on residue can be cleaned
with a stiff nylon brush and water or nylon scrubber. Be careful not to damage the oven
seal.
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