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Troubleshooting
Review the following points. For details, see the corresponding pages.
Problems
Power does not turn on.
No image appears.
Image is fuzzy.
Color is pale or grayish.
Remote control does not
respond.
Menu screen does not
appear.
Buttons on the control
panel do not operate.
Image does not display
correctly.
Image from a computer
does not appear.
Image output from DVI-D
of the computer does not
appear.
Video from HDMI
compatible device does
not appear or it appears
jumbled.
Cannot control the
projector with Art-Net.
150 - ENGLISH
Chapter 5 Maintenance — Troubleshooting
f Is the power plug firmly inserted into the outlet?
f Is the <MAIN POWER> switch set to <OFF>?
f Is the wall outlet supplying electricity?
f Have the circuit breakers tripped?
f Are the lamp indicators <LAMP1>/<LAMP2>/<LAMP3>/<LAMP4> or the
temperature indicator <TEMP> lit or blinking?
f Is the lamp unit and the lamp unit cover attached securely?
f Is the power supply voltage proper (AC 200 V - 240 V)?
f Are connections to external devices correctly performed?
f Is the input selection setting correct?
f Is the [BRIGHTNESS] adjustment setting at a minimum?
f Is the external device that is connected to the projector working properly?
f Is the shutter function in use?
f If the power indicator <ON (G)/STANDBY (R)> is blinking in red, consult your dealer.
f Is the lens cover still attached to the lens?
f Is the lens focus set correctly?
f Is the projection distance appropriate?
f Is the lens dirty?
f Is the projector installed perpendicular to the screen?
f Are [COLOR] and [TINT] adjusted correctly?
f Is the external device connected to the projector adjusted correctly?
f Is the RGB cable damaged?
f Are the batteries depleted?
f Is the polarity of the batteries set correctly?
f Are there any obstructions between the remote control and the remote control
signal receiver of the projector?
f Is the remote control being used beyond its effective operation range?
f Are other forms of light, such as fluorescent light, affecting the projection?
f Is the [REMOTE CONTROL] setting in [CONTROL DEVICE SETUP] set to
[DISABLE]?
f Is the <REMOTE 2 IN> terminal used for contact control?
f Is the ID number setting operation correct?
f Is the on-screen display function turned off (hidden)?
f Is the [CONTROL PANEL] setting in [CONTROL DEVICE SETUP] set to
[DISABLE]?
f Is the <REMOTE 2 IN> terminal used for contact control?
f Is the [SYSTEM SELECTOR] selection set correctly?
f Is there a problem with the video tape or other image sources?
f Is a signal which is not compatible with the projector being input?
f Is the cable too long? (For D-Sub cables, the cable length should be 10 m (32'10")
or shorter.)
f Is the external video output on the laptop computer set correctly? (Ex.: The external
output settings may be switched by pressing the "Fn" + "F3" or "Fn" + "F10"
simultaneously. Since the method varies depending on the computer type, refer to
the user manual provided with your computer.)
f Is [DVI-D IN] set to [EDID3] or [EDID2:PC]?
f The graphics accelerator driver of the computer may need to be updated to the
latest version.
f The computer may need to be restarted after performing the [DVI-D IN] setting.
f Is the HDMI cable connected securely?
f Turn the power of the projector and the external device off and on.
f Is a signal which is not compatible with the projector being input?
f Is [Art-Net] set to [ON]?
f Are the [PORT ADDRESS] and [START ADDRESS] settings correct?
Points to be checked
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