Nortel IP Phone 2007 User Manual
  1. Manuals
  2. Brands
  3. Nortel Manuals
  4. IP Phone
  5. IP Phone 2007
  6. User manual
Nortel IP Phone 2007 User Manual

Nortel IP Phone 2007 User Manual

Ip phone 2007
Hide thumbs Also See for IP Phone 2007:
Table of Contents

Advertisement

Quick Links

Download this manual
Standard

IP Phone 2007

User Guide

MCS 5100 Release 4.0
Standard 01.04
NN42020-104
Part No.
March 2007

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the IP Phone 2007 and is the answer not in the manual?

Questions and answers

Related Manuals for Nortel IP Phone 2007

Summary of Contents for Nortel IP Phone 2007

  • Page 1: Ip Phone 2007

    Standard MCS 5100 Release 4.0 Standard 01.04 NN42020-104 Part No. March 2007 IP Phone 2007 User Guide...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks. IBM, Lotus, and Lotus Notes are trademarks of IBM Corporation.

  • Page 3: Revision History

    January 2007 Standard 01.01. This document is issued to support Multimedia Communication Server 5100 Release 4.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2007 User Guide (NN10042-114). November 2005 Standard 3.0. This document is up-issued to support MCS 5100 Release 3.5.
  • Page 4 Standard NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 5: Table Of Contents

    IP Phone 2007 overview ........
  • Page 6 Connecting your IP Phone 2007 ........
  • Page 7 Respond to an instant message ........88 IP Phone 2007 User Guide...
  • Page 8 Restarting your IP Phone 2007 manually ....... . . 120...
  • Page 9 Configuring your Multimedia PC Client for IBM Lotus Notes to control your IP Phone 2007 ......129 IP Phone 2007 indicator .
  • Page 10 Standard NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 11: New In This Release

    Do Not Disturb (DND) enabled • Call Forwarding (CFW) enabled • Routable Services enabled This feature also ensures that the callback has priority if the Session Manager server is in a minor or major overload situation. IP Phone 2007 User Guide...

  • Page 12: Language Support

    • control a Nortel IP Phone (IP Phone 2002, IP Phone 2004 or IP Phone 2007) • send and receive files from contacts that have a SIP address •...

  • Page 13: Mcp Granular Service Packaging

    Other changes This document was renumbered from NN10042-114 to NN42020-104. This document includes safety information about the use of connecting cables, power cords, and AC adaptors that ship with the equipment or that Nortel specifies. IP Phone 2007 User Guide...
  • Page 14 Standard Citrix Application Gateway support is removed in MCS 5100 Release 4.0. NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 15: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. IP Phone 2007 User Guide...
  • Page 16 Standard This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Warning: This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

  • Page 17: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/products/announcements/eumrdc/ index.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. IP Phone 2007 User Guide...

  • Page 18: Denan Regulatory Notice For Japan

    Standard DenAn regulatory notice for Japan NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 19: Introduction

    Standard Introduction This guide describes how to install, configure and use your Nortel IP Phone 2007. The topics in this chapter include: • “How this guide is organized” on page 19 • “Audience” on page 20 • “Text conventions” on page 20 •...

  • Page 20: Audience

    Standard For a brief overview about how to use the Multimedia PC Client for IBM Lotus Notes to control your IP Phone 2007 (a configuration called the Multimedia PC Client for IBM Lotus Notes Set), see “Appendix C: Multimedia PC Client for IBM Lotus Notes and the IP Phone 2007”...

  • Page 21: Acronyms

    IP Phone 2004 User Guide (NN42020-103) • Multimedia Office Client User Guide (NN42020-139) • Multimedia PC Client User Guide (NN42020-102) • Personal Agent User Guide (NN42020-100) • Multimedia PC Client for IBM Lotus Notes User Guide (NN42020-148) IP Phone 2007 User Guide...

  • Page 22: How To Get Help

    Standard How to get help For service issues, contact your local support or Information Services team. NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 23: Ip Phone 2007 Overview

    Standard IP Phone 2007 overview The IP Phone 2007 brings voice and data to the desktop by connecting to a local area network (LAN) through an Ethernet connection. The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI).
  • Page 24 Standard • four call processing fixed keys: — Hold — Goodbye — Handsfree — Mute • automatic network configuration • hearing-aid compatible • large, color touch panel display screen • web-based applications support • remote firmware download • hardware features —...

  • Page 25: Useful Terms

    Some features are available on all telephones. Consult your system administrator to verify which features are available. Useful terms The IP Phone 2007 looks like a regular telephone, but you need to keep some important differences in mind. Multiple user logon Your IP Phone 2007 can support up to four lines.

  • Page 26: Address

    @lab1.org). The network can track where you are and route your calls when you log on to any IP Phone 2007 by using your SIP address. Use SIP addresses to take advantage of other features such as presence. To make it easier to place calls, you can store addresses (SIP addresses or telephone numbers) in a personal address book.

  • Page 27: Layout And Display

    Layout and display The following sections describe the buttons on your IP Phone 2007. IP Phone 2007 buttons Your IP Phone 2007 includes buttons that provide instant access to features of the telephone. Figure 1 “IP Phone 2007” on page 28 shows the buttons on your IP Phone 2007.
  • Page 28 Standard Figure 1 IP Phone 2007 Goodbye key Hold key Message waiting indicator/ Incoming call indicator Handset Speaker Display screen Dialpad Navigation Handsfree keys Stylus holder Handsfree Headset key Context-sensitive soft keys Mute key Volume control bar NN42020-104 MCS 5100 Release 4.0 Standard 01.04...
  • Page 29 Standard Table 1 IP Phone 2007 buttons and keys Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume; press the left side to decrease volume.

  • Page 30: Telephone Display

    LCD. Telephone display The IP Phone 2007 provides a large, color touch panel display that supports color XML/HTML content through an external application server. The IP Phone 2007 window-based user interface has two display areas: •...
  • Page 31 • line and feature soft key status • information items such as caller number, caller name, feature prompt strings, user-entered digits, date and time information, and telephone information • feature soft keys • soft keys IP Phone 2007 User Guide...
  • Page 32 Standard Figure 3 “Application area” on page 32 shows the Application area. Figure 3 Application area Progammable line/feature keys OnHook 11/07 3:16 Multi-field display screen Soft keys Servcs Srch Config View Feature keys In the Feature keys area, the soft keys can show either text or icons. Table 2 “Soft keys text and icon equivalents”...
  • Page 33 Tools/Navigation area The Tools/Navigation area provides controls for navigating between features and for selecting tools. This area is visible and functional at all times. Figure 4 “Tools/Navigation area” on page 34 shows the Tools/Navigation area. IP Phone 2007 User Guide...
  • Page 34 Standard Figure 4 Tools/Navigation area The Tools/Navigation area has five main elements that are presented as touchable soft keys: Tap this icon to determine which external graphical applications are registered (for example, My CallPilot), and to launch them by tapping the appropriate icon. Tap this icon to access the Telephone screen.

  • Page 35: Touch Panel

    Touch panel You can perform point-and-click operations on your IP Phone 2007 by using the touch panel. The graphical user interface (GUI) presents soft keys directly on the display. You can use all Line/DN soft keys and feature soft keys by tapping the touch panel.

  • Page 36: Cleaning The Telephone Screen

    Standard Stylus You can operate the touch panel by using a stylus or your finger. A stylus is recommended to avoid damage to the touch panel. Cleaning the telephone Screen To clean the screen on the telephone, hold down the Goodbye key, and gently wipe the telephone screen with a soft, dry cloth.
  • Page 37 7. Use the dialpad to enter the new password. 8. Tap the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 2007 or forget your SPCW, contact your system administrator. Turning Password Protection on or off Note: The default setting for Password Protection is off.
  • Page 38 Standard 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Tap the Enter soft key. 5. Press the Up/Down navigation keys to scroll and select one of the following: • Enable Password Protection • Disable Password Protection 6.

  • Page 39: Enter And Edit Text

    Standard Enter and edit text You can enter and edit text on your IP Phone 2007 by using the following methods: • telephone dialpad • soft keys • pop-up keyboard Which method you must use for text entry depends on the application. The following table shows the applications and input devices that can be used for text entry.

  • Page 40: Edit Text By Using The Soft Keys

    You can use soft keys to access text when you use applications such as Address Book, Outbox, and Inbox. Table 4 “Soft key editing functions” on page 40 describes the soft key editing functions on the IP Phone 2007. Table 4 Soft key editing functions Soft key Description Cancel Stop the current action.

  • Page 41: Helpful Hints

    Standard Helpful hints When navigating the IP Phone 2007 menus or entering text, keep the following tips in mind: • In a numbered menu list, press the dialpad number that corresponds to the item on the list to select it.

  • Page 42: Secure Your Telephone

    Standard Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. You control the Electronic Lock feature by using your Station Control Password (SCPW). For information about how to change your Station Control Password, see “Changing your SCPW”...

  • Page 43: Unlocking Your Telephone

    2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Perform one of the following: • If you are dialing locally, press the Goodbye key. • If you are dialing the FCC remotely, dial your IP Phone 2007 User Guide...
  • Page 44 Standard NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 45: Installation

    “Connecting your IP Phone 2007” on page 47 Note: Contact your system administrator to ensure that your network is prepared for you to configure and initialize your IP Phone 2007. Before you begin Before you begin setting up your telephone, ensure that you have the following components: •...
  • Page 46 Standard Figure 5 IP Phone 2007 Goodbye key Hold key Message waiting indicator/ incoming call indicator Handset Speaker Display screen Dialpad Navigation Handsfree keys Stylus holder Handsfree Headset key Context-sensitive soft keys Mute key Volume control bar NN42020-104 MCS 5100 Release 4.0 Standard 01.04...

  • Page 47: Connecting Your Ip Phone 2007

    Standard Connecting your IP Phone 2007 Caution: Do not plug the IP Phone 2007 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 48 Standard Figure 6 IP Phone 2007 bottom-view. NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 49: Configuration

    “Tools menu (local options)” on page 49 • “Config menu” on page 62 Tools menu (local options) Your IP Phone 2007 has both local and server-based options. The local options include the following entries in the Tools menu: • Network Configuration •...

  • Page 50: Local Diagnostics

    Standard Local Diagnostics The Local Diagnostic menu contains tools that diagnose local problems. This menu is for administrator use only. Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is required when stylus taps are not interpreted correctly. 1.

  • Page 51: Adjusting Contrast And Brightness

    Contrast 4. To decrease the display contrast, tap the Down soft key beside the label. Contrast 5. To increase the display brightness, tap the Up soft key beside the label. Brightness IP Phone 2007 User Guide...

  • Page 52: Tftp Upgrade

    Standard 6. To decrease the display brightness, tap the Down soft key beside the label. Contrast 7. To increase or decrease the time before the display sleeps (goes black), tap the Up or Down soft key beside the label. The sleep Sleep in time increases or decreases from the default, and provides settings for:...
  • Page 53 The boxes that have a black outline are the current settings. 4. To change a soft key from displaying text to displaying the icon, tap the associated icon. A black box appears around the icon. IP Phone 2007 User Guide...
  • Page 54 Standard 5. To change a soft key to display a custom label: • Tap twice on the corresponding field in the Label column to get a blinking cursor. A black box appears around the label. • Enter text by typing on the USB keyboard or virtual keyboard.
  • Page 55 3. Perform one of the following: • Tap the Change soft key to turn Instant Change Message Display on or off. • Tap the Cancel soft key to discard changes and return to the Config menu. IP Phone 2007 User Guide...
  • Page 56 Standard Configuring Name Search 1. Press the Up/Down navigation keys to scroll and select Search Method: Name Sea. 2. Tap the Change soft key. Change 3. Press the Up/Down navigation keys to scroll and select one of the following: 1. Index Search 2.

  • Page 57: Idle Display

    Use this option to enter the message you want the telephone to display when idle. 1. Press the Up/Down navigation keys to scroll and select 4. Idle Display. 2. Tap the Select soft key. The following prompt appears: Set Idle Display > IP Phone 2007 User Guide...

  • Page 58: Specifying Location

    Standard 3. Use the dialpad to enter the string you want to search for. 4. Perform one of the following: • Tap the Ok soft key to use the new idle display message. • Tap the Cancel soft key to discard changes and return to the Config menu.

  • Page 59: Time Preferences

    To access Time Preferences, tap the Config soft key and select 7. Time Preferences from the menu. 1. Tap one of the soft keys: DateFm, TmZone, or TimeFm. 2. Press the Up/Down navigation keys to scroll and select the format. IP Phone 2007 User Guide...

  • Page 60: Display Version

    The Display Version option shows the load and IPCM information. This option is for administrator use. Resetting the IP Phone 2007 Use this option to reset the telephone to factory default settings. To access the Reset Phone option, tap the Config soft key and select 9. Reset Phone from the menu.
  • Page 61 Config menu. Note: If the telephone fails to connect to an alternative controller, it restores the connection to the existing controller. Exiting the Preferences menu Tap the Exit soft key to return to the main display. IP Phone 2007 User Guide...

  • Page 62: Config Menu

    “Time Preferences” on page 59 • “Display Version” on page 60 • “Resetting the IP Phone 2007” on page 60 • “Switching to an alternate Controller server” on page 60 To access the Config menu, tap the Config soft key on the idle display.
  • Page 63 4. Perform one of the following: • Tap the Ok soft key to save the changes and return to the Config menu. • Tap the Cancel soft key to keep existing settings. IP Phone 2007 User Guide...
  • Page 64 Standard Adjusting the headset volume To adjust the headset volume: 1. Press the Up/Down navigation keys to scroll and select 3. Headset listen. 2. Tap the Select soft key. 3. To increase or decrease the volume, perform one of the following: •...
  • Page 65 The buzzer sounds. 4. Perform one of the following: • Tap the Select soft key to save the changes and return to the Config menu. • Tap the Cancel soft key to keep the previous volume settings. IP Phone 2007 User Guide...

  • Page 66: Contrast Setting

    Standard Contrast Setting There are two methods to adjust the display screen contrast: • Config menu • Tools menu Config menu To adjust the LCD screen contrast, tap the Config soft key and select 2. Contrast Setting. Adjusting display screen contrast: 1.

  • Page 67: Make And Receive Calls

    The topics in this chapter include: • “Make a call” on page 67 • “Directory applications” on page 71 Make a call There are several ways to make a call from an IP Phone 2007: • off-hook dialing • on-hook dialing •...

  • Page 68: Using Off-Hook Dialing

    Standard Using off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, perform one of the following: • Replace the handset into the cradle. • Press the Goodbye key. Note: You cannot end an emergency services call. Emergency services calls are ended only by emergency services personnel.

  • Page 69: Handsfree Dialing

    2. If a headset is connected, press the Headset key. 3. Dial the number. Ending a handsfree call Press the Goodbye key. Note: You cannot end an emergency services call. Emergency services calls are ended only by emergency services personnel. IP Phone 2007 User Guide...
  • Page 70 Standard Muting a handsfree call 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Switching from handsfree mode to handset mode Lift the handset. Switching from handset mode to handsfree mode 1.

  • Page 71: Directory Applications

    1. Press the Up/Down navigation keys to scroll and select a name in the Address Book. 2. Perform one of the following: • Tap the Dial soft key to dial the resulting number. • Tap the Cancel soft key to exit without dialing. IP Phone 2007 User Guide...

  • Page 72: Making A Call By Using The Inbox

    Standard Making a call by using the Inbox The Inbox feature automatically stores up to a maximum of 100 callers. After 100 callers are stored, each additional caller overwrites the oldest entry. To use Inbox, tap the Directory soft key and select Inbox. 1.

  • Page 73: Predial

    • To erase all numbers, tap the Clear soft key. Reenter the number. • To change numbers one at a time, tap the Delete soft key to backspace. Reenter the number. 3. Tap a line soft key to dial the number. IP Phone 2007 User Guide...

  • Page 74: Speeddial

    Standard SpeedDial Use the SpeedDial feature to display, store, and automatically dial telephone numbers. Storing a SpeedDial number 1. Without lifting the handset, tap the appropriate SpeedDial soft key. Note: The display screen displays the word SpeedDial next to the appropriate soft key. 2.
  • Page 75 Using SpeedDial 1. Lift the handset. 2. Tap a SpeedDial soft key in the upper display area to dial the number associated with that soft key. IP Phone 2007 User Guide...

  • Page 76: Answering A Call

    Standard Answering a call Each incoming call makes the telephone ring, makes the line/DN soft key flash and show a , and makes the Message Indicator lamp flash. Note: You cannot answer a second incoming call while you are on an emergency services call.

  • Page 77: Call Management

    Standard Call management This chapter describes how to manage your calls efficiently using the IP Phone 2007. For related information, see “IP Phone 2007 overview” on page 23 “Advanced features and services” on page The topics in this chapter include: •...

  • Page 78: Placing A Call On Hold

    Standard Placing a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line. Retain the original call by placing it on hold, and then answer the second call. Note: You cannot place an emergency services call on hold.

  • Page 79: Transferring A Call

    You can return to the original call if the transfer is incomplete. If the person called is not available, tap the line (DN) soft key (next to the LCD indicator) to reconnect to the original call. IP Phone 2007 User Guide...

  • Page 80: Using Timed Reminder Recall

    Standard Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. 1. Tap the Transfer soft key. The call is placed on hold. 2. Dial the number to which the call is being transferred.

  • Page 81: Using Attendant Recall

    Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. 1. Tap the Display soft key. 2. Tap the flashing line (DN) soft key. IP Phone 2007 User Guide...

  • Page 82: Trace A Malicious Call

    Standard Trace a malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone.You cannot use this feature if you are on an emergency call.

  • Page 83: Searching For Users

    • If the search is unsuccessful, you can tap Srch to try another search, or Cancel to return to the idle display. • If the search is successful, a list of names appears. IP Phone 2007 User Guide...
  • Page 84 Standard 5. Use the Up/Down navigation keys to select an entry. 6. Perform one of the following: • Tap the Call soft key to dial the selected entry. Call Save Srch Cancel • Tap the Save soft key to save the entry to the Address Book.

  • Page 85: Conference Calling

    2. Tap the line soft key that has the number of the caller you want to connect to your current call. 3. Tap the Conference soft key to add the person on hold to your conversation. IP Phone 2007 User Guide...

  • Page 86: Setting Up A Conference Call

    Standard Setting up a conference call Use the Conference feature to set up a conference call. The maximum number of people the Conference feature supports, usually three or six people including yourself, depends on your telephone configuration. 1. While you are on a call, tap the Conference soft key to place the party on hold.
  • Page 87 Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. Note: For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key. IP Phone 2007 User Guide...

  • Page 88: Instant Messaging

    Standard Instant Messaging You can use your IP Phone 2007 to exchange text messages with other users. Note: The ability to send or receive instant messages (IM) depends on your service package. Sending an instant message To access the Send IM option, tap the Srvcs soft key, use the Up/Down navigation keys to scroll and select 2.
  • Page 89 • Cancel (to discard your reply, and return to the idle display). Responding with a phone call To call the party that sent a message: 1. Press the Detail soft key. Detail 2. Press the Call soft key. Call IP Phone 2007 User Guide...
  • Page 90 Standard NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 91: Advanced Features And Services

    Advanced features and services This chapter describes the advanced features and services that are available on your IP Phone 2007. Contact your system administrator to determine if these call features are available on your telephone. The topics in this chapter include: •...

  • Page 92: Presence

    Standard Using the Friends list 1. Use the Up/Down navigation keys to scroll and select an entry. 2. Perform one of the following: • Tap the Call soft key to dial the selected party. Call Status SendIM Cancel • Tap the Status soft key to display the status of the selected party.
  • Page 93 • Tap the Cancel soft key to discard your changes. Configuring your status as Unavailable 1. Tap the Yes soft key. 2. Use the Up/Down navigation keys to scroll and select 2. Unavailable. 3. Tap the Select soft key. IP Phone 2007 User Guide...

  • Page 94: Call Subject

    Standard 4. Use the Up/Down navigation keys to scroll and select one of the following: • 1. none • 2. Busy • 3. On Vacation • 4. Offline 5. Perform one of the following: • Tap the Select soft key to select the selected Select Cancel status entry.
  • Page 95 • Tap the Cancel soft key to discard your changes. 8. Press the Directory soft key. 9. Scroll to the entry you wish to call. 10.Tap the Select soft key to make the call. IP Phone 2007 User Guide...
  • Page 96 Standard Adding a call subject to a call from your Inbox or Outbox 1. Go off hook. 2. Press the Subject soft key. 3. Use the Up/Down navigation keys to scroll and select one of the following: • 1. none •...
  • Page 97 1. Use the Up/Down navigation keys to scroll and select an existing call subject. 2. Tap the Modify soft key to edit the selected Modify entry. The following prompt appears: Enter Call Subject and press Ok. IP Phone 2007 User Guide...

  • Page 98: Reject Reason

    Standard 3. Use the dialpad to edit the call subject. 4. Perform one of the following: • Tap the Ok soft key to accept your changes. • Tap the Cancel soft key to discard your changes. Deleting a call subject 1.

  • Page 99: Line Information

    Use this option to view information about the current line (DN). To access the Line Information option, tap the View soft key, use the Up/Down navigation keys to scroll and select 5. Line Information, and tap the Select soft key. IP Phone 2007 User Guide...

  • Page 100: Inbox

    Standard Viewing line information 1. Use the Up/Down navigation keys to scroll and select one of the following: • Name • Domain • Presence • FeatActv • ReDail 2. Tap the Cancel soft key to return to the View menu. Inbox The Inbox feature logs all incoming calls.
  • Page 101 At the idle display, tap the Inbox soft key to access the Inbox. Config menu To access the Inbox from the Config menu, tap the View soft key, use the Up/ Down navigation keys to scroll and select 6. Inbox, and tap the Select soft key. IP Phone 2007 User Guide...

  • Page 102: Address Book

    Standard Dialing an entry 1. Use the Up/Down navigation keys to scroll and select an entry. 2. Tap the Call soft key. Deleting an entry 1. Press the Up/Down navigation keys to scroll and select the desired entry. 2. Tap the Delete soft key. 3.
  • Page 103 At the idle display, tap the Directory soft key to access the Address Book. Config Menu To access the Address Book from the Config menu, tap the View soft key, use the Up/Down navigation keys to scroll and select 7. Address Book, and tap the Select soft key. IP Phone 2007 User Guide...
  • Page 104 Standard Adding an entry 1. Tap the Add soft key. Note: If the message Directory is full appears, one or more entries must be deleted to add a new entry. 2. Tap the Next soft key. 3. Use the dialpad to enter the telephone number. 4.

  • Page 105: Outbox

    Use the Outbox to view information about calls you have made, including names and numbers, and to redial called numbers. There are two methods available to access the Outbox: • Outbox soft key on the idle display • Config menu IP Phone 2007 User Guide...
  • Page 106 Standard Idle Display At the idle display, tap the Outbox soft key to access the Outbox. Config Menu To access the Address Book from the Config menu, tap the View soft key, use the Up/Down navigation keys to scroll and select 8. Outbox, and tap the Select soft key.

  • Page 107: Services Menu

    Use the Stock Query option to check the value of stocks. To access the Stock Query option, tap the Srvcs soft key, use the Up/Down navigation keys to scroll and select 1. Stock Query, and tap the Select soft key. IP Phone 2007 User Guide...

  • Page 108: Send Im

    Standard Using Stock Query 1. Use the dialpad to enter the stock symbol. 1. Perform one of the following: • Tap the Query soft key to search for Query information on the stock. • Tap the Cancel soft key to return to the Srvcs menu.

  • Page 109: Call Forward

    To access the Call Forward option, tap the Srvcs soft key, use the Up/Down navigation keys to scroll and select 3. Call Forward, and tap the Select soft key. The following prompt appears: Enter address and press Forwrd: IP Phone 2007 User Guide...

  • Page 110: Do Not Disturb

    Standard Enabling call forwarding 1. Use the dialpad to enter the address. 2. Tap one of the following soft keys: • Forwrd (to enable call forwarding) Forwrd • Cancel (to return to the Srvcs menu) If you choose the Forwrd soft key, the system attempts to contact the address you entered.

  • Page 111: User Login

    Do Not Disturb active. User Login Use this option to log on to your IP Phone 2007. To access the User Login option, tap the Srvcs soft key, use the Up/Down navigation keys to scroll and select 5. User Login, and tap the Select soft key.
  • Page 112 Standard Logging on The following prompt appears: Enter ID and press Login: 1. Use the dialpad to enter the your user ID. Note: Press the Lang soft key to choose a different language. 2. Tap the Login soft key. Login The following prompt appears: Enter password and press Login: 3.

  • Page 113: User Logout

    Use this option to return to a call you previously parked. To access the Retrieve Parked Call option, tap the Srvcs soft key, use the Up/ Down navigation keys to scroll and select 7. Retrieve Parked Call, and tap the Select soft key. IP Phone 2007 User Guide...

  • Page 114: Global Search

    Standard Retrieving a parked call The following prompt appears: Enter Call ID: 1. Use the dialpad to enter the Call Id. 2. Perform one of the following: • Tap the Ok soft key to retrieve the parked call. • Tap the Cancel soft key to return to the Srvcs menu.
  • Page 115 Servcs menu. • If the search is unsuccessful, perform one of the following: — Tap the Srch soft key to try another Srch search. — Tap the Cancel soft key to return to the Servcs menu. IP Phone 2007 User Guide...

  • Page 116: Program Key

    Standard Program key Use this option to program custom soft keys. To access the Program key option, tap the Srvcs soft key, use the Up/Down navigation keys to scroll and select 9. Program key, and tap the Select soft key. Programming soft keys 1.
  • Page 117 2. Tap the Remove soft key. 3. Perform one of the following: • Tap the Ok soft key to remove the key assignment. • Tap the Cancel soft key exit the menu without removing the key assignment. IP Phone 2007 User Guide...
  • Page 118 Standard NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 119: Troubleshooting

    This menu is for administrator use only. Locating the MAC address Examine your IP Phone 2007. The white label on the bottom left of the telephone lists a series of numbers. The last number is the MAC address (similar to 00 60 38 XX XX XX).

  • Page 120: Restarting Your Ip Phone 2007 Manually

    Standard Figure 7 MAC address location Restarting your IP Phone 2007 manually There are two ways to manually restart your IP Phone 2002. Power cycle (unplug and replug) your phone. Press the Config soft key and select the Reset Phone option.

  • Page 121: Call Does Not Connect

    Audio settings Using your IP Phone 2007, you can change speech codec settings while on a call to improve audio quality. The term codec is an acronym that stands for "Compression/Decompression".
  • Page 122 Standard The codec setting controls how speech compresses or decompresses into digital packets for transmission over the network. Each codec selection provides a framesize in milliseconds for encoding the speech packets. The larger the framesize, the less packets are required and so the greater the efficiency of transmitting speech over the network.

  • Page 123: Quality Of Service Information

    Press the Audio soft key. Select the Monitor audio quality option. Note the information displayed for the media stream of this call. IP Phone 2007 User Guide...
  • Page 124 Standard NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 125: Appendix A: Multimedia Pc Client And The Ip Phone 2007

    Note: The ability to use your Multimedia PC Client to control your IP Phone 2007 depends on your service package. Note: You must be logged on to both the IP Phone 2007 and the Multimedia PC Client for the Multimedia Client Set to work.

  • Page 126: Ip Phone 2007 Indicator

    Standard Select the Network controls the i200x telephone when PC Client exits check box if you want the network to take over control of the IP Phone 2007 when the Multimedia PC Client exits. This feature is selected by default.

  • Page 127: Appendix B: Multimedia Office Client And The Ip Phone 2007

    Client Set. For more information about this Multimedia Client Set, see Multimedia Office Client User Guide (NN42020-139). Note: You must be logged on to both the IP Phone 2007 and the Multimedia Office Client for the Multimedia Client Set to work.

  • Page 128: Ip Phone 2007 Indicator

    IP Phone 2007 indicator The Multimedia Office Client main window has a tool bar with a 200x toggle button. This button is highlighted when the Multimedia Office Client controls the IP Phone 2007 for voice telephony. NN42020-104 MCS 5100 Release 4.0 Standard 01.04...

  • Page 129: Appendix C: Multimedia Pc Client For Ibm Lotus Notes And The Ip Phone 2007

    Multimedia Client Set. For more information about this Multimedia Client Set, see Multimedia PC Client for IBM Lotus Notes User Guide (NN42020-148). Note: You must be logged on to both the IP Phone 2007 and the Multimedia PC Client for IBM Lotus Notes for the Multimedia Client Set to work.

  • Page 130: Ip Phone 2007 Indicator

    The Multimedia PC Client for IBM Lotus Notes main window has a tool bar with a 200x toggle button. This button is highlighted when the Multimedia PC Client for IBM Lotus Notes controls the IP Phone 2007 for voice telephony. NN42020-104 MCS 5100 Release 4.0 Standard 01.04...

  • Page 131: Appendix D: Dhcp Parameter Configuration

    Standard Appendix D: DHCP parameter configuration After you power up your IP Phone 2007, if the display indicates that the server is unreachable and it continuously resets, you must configure the DHCP parameters. Considerations for parameter configuration When configuring parameters, consider the following items: •...

  • Page 132: Begin The Initialization Process

    Standard Begin the initialization process To begin the initialization process, at the flashing Nortel screen, quickly press 0, 0, 7, star (*) on the dialpad. Tip: If you miss the flashing introduction screen, unplug and plug in your IP Phone 2007 to reach the configuration screen where you can press the keys.

  • Page 133: If Your Network Does Not Support Dhcp

    Warning: The VLAN parameter must never be selected unless the underlying network switches are configured to filter on VLAN IDs. Otherwise, the IP Phone 2007 can fail to work properly. After you press the Ok soft key on the last configuration parameter, you see a message "Locating Server".
  • Page 134 Table 7 Configuration parameters Parameter Value Definition SET IP <valid IP address> IP address of your IP Phone 2007 provided by your system administrator NETMSK <valid subnet mask> Subnet Mask provided by your system administrator DEF GW <valid Default Gateway>...
  • Page 135 Standard Warning: The VLAN parameter must never be selected unless the underlying network switches are configured to filter on VLAN IDs. Otherwise, the IP Phone 2007 can fail to work properly. IP Phone 2007 User Guide...
  • Page 136 Standard NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007...

  • Page 137: Appendix E: Customer Support

    Standard Appendix E: Customer support You can order the following parts and supplies for your IP Phone 2007 from your authorized distributor. Table 8 Parts and supplies Description Part number IP Phone 2007 package contents include: NTDU96AB70 • IP Phone 2007 (charcoal with metallic mezel) •...
  • Page 138 Standard Table 8 Parts and supplies Description Part number Option 11C UK Power Cord 240Vac NTTK18AB Hong Kong, Ireland, UK, Singapore, Malaysia, India, Bangladesh, Pakistan, Brunei, Sri Lanka Option 11C Denmark Power Cord Kit, 9.9 ft (3 m), 125Vac NTTK22AB Denmark For help finding an authorized distributor call 1(800) 4NORTEL or 1 (800) 466-7835...
  • Page 140 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks.

Table of Contents