Surveillance Tool (Tec Barcode Net Admin); Surveillance Tool (Tec Barcode Net Admin); Surveillance Timing; Surveillance Timing - Toshiba Bar Code Printer Network Tool Operation Manual

Surveillance Tool (TEC Barcode Net Admin)

The Surveillance Tool monitors printer statuses. Unless otherwise specified, this chapter explains operations
and details in Administrator mode.
In Administrator mode, all features provided by the Surveillance Tool are available. While in User mode,
available features are limited.
By checking [Use password to log in] on the [Management Options] screen, users can be identified either
as the Administrator or as the User at the startup of the Surveillance Tool. When [Use password to log in]
is not checked, the Surveillance Tool always operates in Administrator mode. If there is a possibility that
the User may use a computer on which the Product is installed, check [Use password to log in] to identify
the User on the [Login] screen.
'Starting from [Login] Screen'
'Login in Administrator Mode'
'Management Options (Effective only in Administrator mode)'

Surveillance Timing

Surveillance timing and notification method of the Surveillance Tool greatly differ depending on the operational
conditions.
When an icon is displayed in the task tray:
Only monitors trap notifications from the printer.
When the [TEC Barcode Net View] (hereinafter referred to as "List View") (Page 28) screen is being
displayed:
Performs [Trap Notification] and [Polling Surveillance] from the printer and updates information on the
printer list on the List View screen.
When Printer Monitor (Page 38) is in operation:
Performs [Trap Notification] and [Polling Surveillance] from the printer and updates information in the
printer monitor.
Supplemental explanation:
For the setting of [Polling Surveillance] and [Trap Notification], refer to 'Surveillance Options (Effective only in
Administrator mode)' (Page 34).

Trap Notification

The following printer errors can be monitored using [Trap Notification].
Paper end, ribbon end, ribbon error, head open error, command error, communication error, paper jam,
head broken elements error, cutter error, excessive head temperature error, cover open error, memory
error, RFID error, print error
Supplemental explanation:
When [E-mail] is selected for [Notification Method], a trap notification for memory error and RFID error can be sent by
assigning them to [Printer Error] and for ribbon end, to [ribbon error].

Cautions for Using Trap Notification

By enabling [Trap Notification] on the [Surveillance Options] screen, a trap notification from the printer can be
monitored except for the following environment:
The Product is used under Windows 98/Me.
Firewall setting of the Windows XP Service Pack2 (hereinafter referred to as SP2) is blocking trap
notifications.
Software with commercially available firewall function is installed.
When the Windows XP SP2 firewall function or software with a commercially available firewall function is
installed, clearing the block on trap notification from the printer enables [Trap Notification].
The following procedure explains how to change the Windows XP SP2 firewall setting. For the commercially
available software with the firewall function, refer to its operation manual.
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